Technical Deployment Manager, Onboarding

2 weeks ago

Toronto, Canada Docebo Full time

Hey you \uD83D\uDC4B Want to work for one of the fastest growing SaaS companies in the world? \uD83D\uDCC8

We’re building the next generation of learning software that companies like AWS, Netflix, Opentable and L’Oreal rely on to deliver training \uD83D\uDCBB We believe learning is for everyone, and that we all have something we can learn from each other. We rely on one another to continuously innovate our products and processes to create an exceptional experience for our employees, customers and partners.

Still not sure? We are a culture where values are at the center of everything we do. We also embody what we call the
**Docebo Heart**. We trust our teammates, assume the best of one another, and also hold space for all the differences that make us better. \uD83D\uDC99

Are you ready to be a part of the learning revolution? \uD83D\uDE80

**About This Opportunity**:
The Technical Deployment Manager will also work with customers remotely to understand customer needs, and prepare documentation or provide guidance on technical workflows involving the Docebo Platform. An individual in this role will work closely with Sales Engineering, Professional Services, and Account Management Teams.

**Responsibilities\uD83D\uDCBB**:

- Scope API needs and define workflows utilizing Docebo’s APIs in order to enable Docebo customers to scope and initiate development efforts.
- Document project activities to ensure alignment and continuity across the Customer Success, Sales Engineering, and Professional Services departments.
- Lend assistance in the configuration and troubleshooting of Docebo integrations and product Add-ons (including Salesforce, Single Sign-on, Web Conferencing tools, etc).
- Produce or improve technical documentation to ensure alignment of Docebo personal and Docebo clients.
- Prevent, identify, quantify, and communicate risks internally and externally partner with customers from various countries, managing multiple projects concurrently.
- Work with customers to identify and document Success Criteria
- Develop/monitor the overall implementation schedule (including all functional, customization, and integration/technical projects) to meet client objectives
- Manage ongoing implementation, project documentation, and ensure projects and teams stay within utilization and budget targets
- Maintain existing and creation of new best practices and other supporting documentation ensuring successful onboarding of customers

**Requirements**:

- Minimum of 3 years of experience in a technical role: Sales Engineer, Technical Trainer, Implementation, Support, etc.
- Experience working with accounts in the enterprise space and across different verticals
- Good understanding of consulting processes and software implementation
- A natural inclination to resolve customer problems and help them be highly successful
- Extensive knowledge of SAML and other Single Sign-on Protocols
- Experience working with Rest APIs
- Experience building SQL queries
- Experience working with BI Tools
- Familiarity with mobile App publication processes
- Familiarity with HTTP clients such as Postman for testing web services
- Basic coding ability in at least one language
- Fast learner, excited and willing to learn new technology on an ongoing basis
- Ability to write effective technical documentation
- English Fluency (both written and spoken)
- A strong desire to become a Docebo product expert
- BA/BS or equivalent experience
- Ability to travel as required (10% or less)

**Benefits & Perks** \uD83D\uDE0D
- Inclusive and flexible work environment
- Generous Vacation Policy, plus 2 extra floating holidays to use for religious or cultural events that matter to you
- Employee Share Purchase Plan
- Career progression/internal mobility opportunities
- Four employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, BIDOC, and Green Ambassadors)

**About Docebo** \uD83D\uDC99

Here at Docebo, we power learning experiences for over 3000 customers around the world with our easy-to-use, AI-powered Suite designed to close the enterprise learning loop. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e-learning Solution, and are growing exponentially in the process.

Docebo is a global company with offices in North America, EMEA, APAC and more. Our people believe in six core values, simply defined and manifested in everything we do

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