IT Specialist Dc Support Level 2

7 months ago

Montréal, Canada UAP Inc. Full time

**Company Description** Be part of a community of authentic, proud and trusted people.**

Our auto parts division is Canada's largest automotive parts distribution network. Our banners in this division include the renowned NAPA Auto Parts brand, Altrom / Auto-Camping, as well as NAPA/CMAX. We're more than just a large distributor; in our minds, we keep Canadians on the move, whatever the situation. This makes for a very special working environment. We benefit from the experience and strength of our century-long track record, and we're determined to always work better together and exceed the expectations of our colleagues and customers. Our 5000 or so colleagues proudly serve thousands of customers across Canada every day.

If the hat fits, we’d be proud to have you wear it Send us your resume and join a people-centric company with a reputation of excellence.

As a Specialist, you will join the warehouse systems support team, which is tasked with supporting the daily operations of 15 distribution centers across Canada. In this role, you will be part of a support center that manages and resolves any issues related to the functioning of the various systems. You will have the opportunity to work with cutting-edge technologies such as WMS, RF, Voice Picking, etc. We are primarily looking for a curious person who is results
- and customer-oriented, able to learn quickly, very familiar with warehouse operations, and most importantly, perfectly bilingual

**Main responsabilities**
- Receive escalated tickets or requests from Level 1 DC Support and evaluate the issue.
- Take charge of more complex problems
- Resolve issues or redirect problems to a development team
- Ensure the functionality of the systems to support warehouse operations at all times
- Monitor warehouse systems to ensure smooth production operations
- Maintain connections with other support groups, such as stores, office automation, and product managers, to optimize warehouse systems operations in collaboration with our external suppliers
- Participate in various projects during coordination or execution of work in collaboration with the integration team and project team
- Document interventions in the ticketing system, indicating all communication with users (verbal and written)
- Ensure compliance with processes and guidelines
- Work in collaboration with IT partners

**Qualifications**
To join our team, you need, among other things:

- A college diploma in computer science or equivalent
- Approximately 5 years of experience in IT support (POS, office automation, or other), including a minimum of 5 to 7 years in warehouse technology and systems support, and ideally 1 to 2 years with AS/400 or another operating system
- Good knowledge of MS Office
- Good knowledge of the RF system
- Bilingualism in French and English (oral and written)

**Additional Information**

UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities, and talents, represents the richness of our culture. During the selection process, let us know if you need any accommodations. This information will be kept entirely confidential and will only be used to ensure you have a fair and pleasant experience with us

We will contact you as soon as possible if we think we have the hat for you

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