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Medical Office Assistant-moa

1 month ago

Richmond, Canada Terra Nova Medical Clinic Full time

Terra Nova Medical is a Family Practice Clinic. Our team supports 10 Physicians and 7 Nurse Practitioners.
- paced work environment, and has open availability. This is an exciting opportunity to be part of a healthcare team that values quality patient care and team collaboration.

**Responsibilities and Duties**
- Responsible for delivering the highest level of customer service both in person and over the phone.
- Confident when welcoming, greeting, assisting clients/patients and giving them direction
- Schedule and confirm medical appointments, schedule clients for tests and follow up appointments.
- Receive and communicate messages for medical staff and patients
- Maintain accurate electronic medical records-update address, phone number, measure vitals height and weight
- Performing office related duties both clerical and administrative, to ensure services are provided in an efficient and effective manner
- Coordinate client care through Institute, waiting room and exam room
- Knowledge of medical terminology
- Prepare and coordinate clients consultations, laboratory, x-ray and other diagnostic tests ordered by physician
- Coordinate submitting referrals to specialists offices and hospital
- Assist in assessing the quality of patient/client care
- Follow Institute guidelines, protocols and participate in making new ones
- Other duties that may be assigned as required

**Qualifications and Skills**:

- Strong organizational and interpersonal skills.
- Excellent communication skills and a customer service-oriented approach.
- Familiarity with medical terminology and healthcare environment is an asset but not required.
- Proficient in the use of computer programs and medical software.
- Able to multitask and handle pressure during busy periods.

**Education**:
Grade 12

**Requirements**:

- Fluency in English
- Mandarin language preferred but not mandatory
- Both weekday & weekends availability is a must
- 5 days/week
- MOA experience is an asset
- Familiarity with OSCAR is an asset.
- Working knowledge of Word and Excel, although more extensive computer knowledge is an asset. Minimum 45 words per minute typing speed with high accuracy.

Hours: 35-40 per week

**Job Types**: Full-time, Permanent

**Salary**: $18.00 per hour

**Benefits**:

- Dental care
- Discounted or free food
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Work Location: In person

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