Director, Franchise and Retail Markets, Central

2 weeks ago

Burlington, Canada Royal Bank of Canada Full time

**Job Summary**

**What is the opportunity ?**
- Demonstrate client stewardship and care in every decision and activity
- Lead with a growth mindset, focusing on what’s possible to maximize client acquisition, growth and deliver an exceptional client experience
- Represent RBC in the community; build a network across your region, franchise district managers, etc. Help VPs to build relationships with those key regional/market individuals
- Support Commercial Financial Services (CFS) team to deliver the desired client experience, helping grow and create wealth
- Support CFS teams to proactively plan for and have meaningful contact with franchise clients to understand their needs, circumstances and satisfaction with RBC
- Partner with sales leaders, operations and risk partners to bring the best of RBC to clients
- Through early coaching, guide VP CFS in their routines with relationship managers to ensure franchise clients are aligned to home of best fit anchored appropriately
- Seek to identify service gaps and where possible implement measures to improve (e.g., removal of client irritants). Take ownership when client problems are escalated
- Take ownership and resolve client concerns at first point of contact, escalate when appropriate

**What will you do ?**
- Manage Regional pipeline of franchisees and support local market VPs and Commercial Account Managers (CAM) to convert high value prospects into clients.
- Support CAMs and VPs in identifying and planning for T1 brand targeting and growth
- Enable CAMs and VPs to acquire new business f through a deep knowledge of the franchise industry
- Ensure the CFS teams are always listening for, pursuing and referring franchise acquisition opportunities
- Ensure prospects are anchored with the appropriate local VPs / CAMs support to the close of the sale
- Collaborate with partners to help acquire new target franchise clients; build and maintain a network aligned with your specialization and target market
- Support the CFS teams on growing franchise client relationships through discovery and documenting client’s goals and opportunities
- Build strong brand, product, structuring and pricing acumen among the CFS teams, enabling advice based recommendations for a range of products and services as well as cross partnering activities
- Build and grow enterprise clients strategy, partnering with businesses in wealth management (Private Banking, RBC Dominion Securities, PH&N). Coach teams to ensure a business owner plan is established for every MUO within Franchise sector
- Support/collaborate in strategic planning sessions with in-market sales teams to plan and prioritize client, coaching and market activities to win as One RBC
- Deliver strong business results growing market share and business volumes

**What do you need to succeed?**
- Deliver an Exceptional Client Experience:

- Acquire & Deepen Client Relationships
- Execution Excellence
- Doing What’s Right: Manage Risk & Operational Effectiveness

**Must have**:

- Adaptability
- Always learning mindset
- Critical Thinking
- Practice management
- Financial Acumen

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work

**Job Skills**

Client Relationship Management, Problem Resolution, Product Services

**Additional Job Details**

**Address**:
5575 NORTH SERVICE RD:BURLINGTON

**City**:
BURLINGTON

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
Personal and Commercial Banking

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2024-02-22

**Application Deadline**:
2024-03-07

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

**Join our Talent Community**

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