Manager, Client Care

2 weeks ago

Toronto, Canada Edgewood Health Network Inc Full time

**Manager, Client Care**

**Bellwood Health Services**

Reporting to the Clinical Director, the Manager, Client Care is a key role at Bellwood Health Services. The Manager leads a large team of Mental Health and Addictions Support Workers (“Support Workers”) who interact, build relationships and support the client community every day with all of their daily needs and activities. This team is at the heart of Bellwood and shows our clients daily how much we care about them, and we are their partner in treatment and recovery.

**Responsibilities**
- Lead the team of Support Workers and create the vision for best practices, customer service, innovation and improvement
- Provide leadership, direction and coaching to two direct reports, including: Supervisor, Client Care, and the Client Care Coordinator
- Ensure that client admission, residential time and discharge processes are smooth, by working with leadership and other stakeholders to find ways of continuous improvement
- Responsible for daily bed flow management and coordination
- Work with Supervisor to hire and onboard new staff
- Build relationships and work closely with the operations and clinical teams, as well as National Admissions
- Work with leadership to achieve organizational goals around client outcomes, employee engagement and financial results
- Facilitate and reinforce Support Workers’ involvement in the client treatment experience, ensuring compliance of Policies and Procedures. Maintain a therapeutic environment conducive to the clients learning productive patterns of living
- Responsible for the development and implementation of new processes and policies in conjunction with management as it relates to Support Workers and operational requirements
- Working with leadership team, participate in annual strategic planning and budgeting activities
- Collaborate with the team to create innovative approaches aimed at reducing premature departures and enhancing client retention to improve outcomes
- Ensure continuity of care and follow through to aftercare/outpatient services, as appropriate
- Lead planning, organizing, and maintaining of required supplies, equipment, and physical facilities within the building
- Responsible for hiring, training, coaching, setting expectations and disciplining, as needed, for the Support Workers, Client Care Coordinator and the Supervisor, Client Care
- Ongoing assessment and evaluation of staff including annual performance appraisals
- Participate in In-service and ongoing educational activities
- Liaise with maintenance and housekeeping staff. Ensure all Bellwood Health Services storage areas and office and classroom areas are clean and well maintained on an ongoing basis.
- Maintain current C.P.R. Be knowledgeable of Bellwood Health Services Safety Procedures.
- Develop and implement education and training of staff on an ongoing basis. Ensure team is compliant with all policies, procedures and training as required
- Is attentive to and intervenes on any client safety issues that are observed. Adheres to the behaviours outlined in EHN policies and procedures that promote client safety
- Must be available to work some weekends and evenings
- Lead special projects to enhance client services, treatment and operations
- Other duties as assigned

**Qualifications**
- Bachelor’s degree in relevant field such as social services, psychology, health sciences, hospitality; a Master’s degree is preferred
- Minimum 2 years experience in a leadership or supervisory role
- Minimum 3-5 years experience in a mental health and addictions setting is preferred
- Knowledge of a variety of evidence-based treatment modalities and/or certification in evidence-based treatment modalities, an asset
- Strong leadership skills, self-motivation, and the ability to work successfully, both independently and as part of a team
- Excellent decision-making and problem-solving skills to intervene in clinically complex situations
- Ability to navigate ambiguity in a complex and fast-paced environment
- Proven success in managing change and transforming workplace culture
- Excellent verbal and written communication and interpersonal skills to support collaboration with a diverse multi-disciplinary team and client group
- Crisis training and/or de-escalation training considered a strong asset
- Commitment to the vision and goals of the organization

**Employee Benefits and Perks**:

- Comprehensive benefits package, including a yearly allowance of $1,500 for mental health and addiction services, as well as $500 per service for various paramedical services, such as massage and physiotherapy
- 24/7 Employee Assistance Program through LifeWorks
- Competitive paid time off policies, including a paid day off on your birthday
- Access to in-house fitness facilities where applicable or discounted external gym memberships
- Perks and discounts with Perkopolis - entertainment, home/auto/pet insurance
- Personal and professional development through ou

  • Client Care Supervisor

    3 weeks ago

    Toronto, Canada SPRINT Senior Care Full time

    Position Type: Full Time, Permanent Department: Client Services Job Summary: The Client Care Supervisor is an RPN who is responsible for overall client care/service on their shift, including the accurate and timely administration of medications, treatments, documentation, and emergency calls. The Client Care Supervisor coordinates the day-to-day operations...

  • Client Care Supervisor

    4 weeks ago

    Toronto, Canada SPRINT Senior Care Full time

    Position Type: Full Time, Permanent Department: Client Services Job Summary: The Client Care Supervisor is an RPN who is responsible for overall client care/service on their shift, including the accurate and timely administration of medications, treatments, documentation, and emergency calls. The Client Care Supervisor coordinates the day-to-day operations...

  • Client Care Supervisor

    4 weeks ago

    Toronto, Canada SPRINT Senior Care Full time

    **Job Summary**: The Client Care Supervisor is an RPN who is responsible for overall client care/service on their shift, including the accurate and timely administration of medications, treatments, documentation, and emergency calls. The Client Care Supervisor coordinates the day-to-day operations at the residence and supervises team members including but...

  • Client Care Supervisor

    4 weeks ago

    Toronto, Canada SPRINT Senior Care Full time

    **About SPRINT Senior Care**: **SPRINT Senior Care **began caring for seniors and enabling seniors to care for themselves in 1983. We continue to do so today as an accredited, not-for-profit community support service agency in Toronto by offering a wide range of practical and low-cost services to seniors and their caregivers. Our services help seniors stay...

  • Client Care Manager

    4 days ago

    Toronto, Canada Help at Hand Support Services Full time

    Help at Hand Support Services ‘HAHS’ is a specialist disability support provider that is passionate about helping empower our participants to live their best life. We provide support services to NDIS participants. We have had strong growth and are looking to build on this by welcoming a strong team player into our management team. We have a strong...

  • Patient Care Manager

    3 days ago

    Toronto, Canada Salvation Army Toronto Grace Health Care Centre Full time

    **TORONTO GRACE HEALTH CENTRE**:CAREER OPPORTUNITY** **Patient Care Manager, Permanent Full-Time** **Complex Continuing Care Unit** The Toronto Grace Health Centre (TGHC) provides, specialized care to those individuals who require Complex Continuing Care, Post-Acute Care Rehabilitation, Transitional care, and Palliative Care services. The care and...

  • Patient Care Manager

    2 weeks ago

    Toronto, Canada Salvation Army Toronto Grace Health Care Centre Full time

    **TORONTO GRACE HEALTH CENTRE** **Join our Team!** **We are actively recruiting for a Patient Care Manager** **Permanent Full-Time** The Toronto Grace Health Centre (TGHC) provides, specialized care to those individuals who require Complex Continuing Care, Post-Acute Care Rehabilitation, Transitional care, and Palliative Care services. The care and...

  • Client Care Coordinator

    3 days ago

    Toronto, Canada North Medical Spa Full time

    We are excited to expand our Client Care team and are looking for a full-time Client Care Coordinator.The Client Care Coordinator plays a key role in creating the elevated experience for our clients by building relationships to individualize our services, optimize bookings through careful management of our systems, thoughtfully working through all situations...

  • Client Care Coordinator

    3 weeks ago

    Toronto, Canada WSAudiology Full time

    HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a type of hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to...

  • Client Care Specialist

    3 weeks ago

    Toronto, Ontario, Canada Padra Medical Clinic Full time

    Salary: About Padra: Padra is the international leader in Hair Transplants and Medical Aesthetics and is making waves with its unparalleled commitment to customer success and satisfaction. As we embark on our journey to establish our first North American flagship location in Toronto, we're seeking a Lead Client Care Concierge to join our team and lead the...

  • Client Care Administrator

    3 days ago

    Toronto, Canada DM Lyons Consulting Full time

    **_Salary $45-50K/year_** **ROLE OBJECTIVE** Reporting to the Client Care Manager, the Client Care Administrator will be working with the Client Care team to achieve the company goal of ensuring the highest level of Customer Satisfaction. Following is the job description including but not limited to the following list of responsibilities. **PRIMARY...

  • Client Care

    3 days ago

    Toronto, Canada UROSPOT North York Full time

    *WHO IS UROSPOT?* UROSPOT is a modern approach to pelvic health and wellness. Our non-invasive treatment strengthens pelvic floors, while our clients stay fully clothed and the technology does all the work. Goodbye bladder leaks and urgency. Hello freedom and confidence! *WHO YOU ARE....* As the Manager of Client Care and Administration, you truly change...

  • Client Care Coordinator

    4 weeks ago

    Toronto, Canada Lauren Reznick Therapy Services Full time

    **Company description** Our clinic comprises of highly trained, dynamic, determined and passionate health care professionals providing individualized therapy for children with a wide variety of developmental and functional needs. **Job description** Seeking an ambitious and motivated client-care coordinator. Daily operations include; - intake coordination...

  • Client Care Attendant

    5 days ago

    Toronto, Canada West Park Healthcare Centre Full time

    Are you passionate about providing quality care to patients? Enjoy teamwork and making a difference? Grow your career at West Park Healthcare Centre today! We are hiring a Client Care Attendant to join our team. Reporting Relationship: Manager, Amputee & Musculoskeletal Rehabilitation Services Posting Dates: August 4th-15th, 2023 Competition Number:...

  • Client Care Specialist

    3 days ago

    Toronto, Canada Gateway Services Inc Full time

    **Client Care Specialist** **ABOUT GATEWAY SERVICES INC.**: Gateway Services is Canada's first accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has...

  • Foot Care Practitioners

    3 weeks ago

    Toronto, Canada Southbridge Care Homes Full time

    Location: Various (based on assigned portfolio within GTA Ontario)  Position: Foot Care Practitioners  Vacancies:  Part Time/ Full-Time (2 positions)  Tired of living to work? Work to LIVE with this exciting opportunity to work as a Foot Care RPN within an assigned portfolio of long-term care homes! The Foot Care Practitioner will have the...

  • Client Care Attendant

    3 days ago

    Toronto, Canada West Park Healthcare Centre Full time

    Are you passionate about providing quality care to patients? Enjoy teamwork and making a difference? Grow your career at West Park Healthcare Centre today! We are hiring a Client Care Attendant to join our team. Reporting Relationship: Manager, Multiple Sclerosis, Young Adult Physically Disabled Services & Recreation Therapy Posting Dates: August 8th-14th,...

  • Foot Care Practitioners

    4 weeks ago

    Toronto, Ontario, Canada Southbridge Care Homes Full time

    Location: Various (based on assigned portfolio within GTA Ontario) Position: Foot Care Practitioners Vacancies: Part Time/ Full-Time (2 positions) Tired of living to work? Work to LIVE with this exciting opportunity to work as a Foot Care RPN within an assigned portfolio of long-term care homes The Foot Care Practitioner will have the opportunity to travel...

  • Foot Care Practitioners

    4 weeks ago

    Toronto, Canada Southbridge Care Homes Part time

    Location: Various (based on assigned portfolio within GTA Ontario) Position: Foot Care Practitioners Vacancies: Part Time/ Full-Time (2 positions) Tired of living to work? Work to LIVE with this exciting opportunity to work as a Foot Care RPN within an assigned portfolio of long-term care homes! The Foot Care Practitioner will have the opportunity to travel...

  • Client Care Receptionist

    3 days ago

    Toronto, Canada Desai Maruszki LLP Full time

    Office Hours: 9am-5pm **Job Description**: - You will be the first point of contact and will be required to provide professional administrative support across the Firm - You will welcome guests and greet people who visit - Coordinate front desk activities, including distributing correspondence, redirecting phone calls and scheduling events. - You will also...