Customer Service and Booking Representative

5 months ago


Etobicoke, Canada Triangle Physiotherapy Oakville Full time

.We are looking for an exceptional Customer service & Booking Representative a who can work from home.

We are looking for a mature individual that aims to not just meet our patient's expectations at our clinic, but to exceed them Our clinic culture is one that encourages learning, collaboration & fun & is diverse & inclusive.

**Requirements**:
~Experience working in a very busy medical set-up or busy customer service environment - experience in a Physiotherapy clinic, Chiropractic clinic or dental clinic would be preferred.
~Able to provide highest quality customer service to our patients.
~Well-groomed & presentable personality.
~Extremely self-motivated.
~Excellent phone manners & outstanding people skills.
~Responsible, well organized and able to work under pressure as well as multi-task.
~Proficient on the computer.
~Able to handle and schedule a high volume of patients per day while retaining the ability to make sure patients follow their treatment plan visit frequencies.
~Medical office assistant diploma, degree or related medical office or customer service experience preferred.
~Positive attitude toward performance Improvement and quality management initiatives

**Duties include (not limited to)**:

- Monitor inbound calls to various clinics from potential customers, handle escalated patient inquiry calls and provide prompt follow-up to book an appointment.
- Monitor and convert the leads into bookings
- Provide alternative options in services if a service requested by the patient is unavailable or scheduling is not working out.
- Assist in scheduling/rescheduling practitioners patients in case of emergency/sickness.
- Provide regular booking updates, Build and maintain a knowledge base of all services and products provided by our organization to be able to clearly communicate this to prospective patients while booking them an appointment.
- Work with the front desk and billing team from different clinics to ensure we provide the best service to our patients.
- Meet and exceed daily and monthly activity targets in appointment bookings
- Administrative work like faxing reports and maintaining logs.
- Demonstrate empathy and actively listen to patients during all interactions.
- Assist in any customer service issues that come up

The main role of this position is booking appointments at an optimum level to keep therapists busy but not overloaded while maintaining a high level of customer service.

**Job Type**: Part-time

Pay: $18.00 per hour

Expected hours: 25 per week

**Benefits**:

- Company events
- Store discount

Schedule:

- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: Hybrid remote in Etobicoke, ON M9C 4Z4



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