National Technical Support Specialist

5 months ago

Markham, Canada Toshiba Tec Canada Business Solutions Inc. Full time

Toshiba Tec Canada Business Solutions Inc. is a subsidiary of Toshiba Tec Corporation, a global leader in office printing and retail solutions. Toshiba Tec Canada Business Solutions Inc. has offices across Canada to support our customers with world-class service. We empower our people to provide personalized services and solutions to help businesses express their ideas and information.

Do you want to solve business problems? What Toshiba Can Provide

Toshiba is an industry leading company that offers its employees a stable environment with opportunities to both advance in the technical industry as well as helping with personal growth.

Be part of a team that supports our dealers and technicians while developing programs and ideas to lead, motivate, and achieve business success. If you have good communication skills and enjoy sharing ideas, all with a fair salary with excellent company benefits and an opportunity to grow, we are looking for you to join the team.

If you are looking for an exciting career in an environment where you get to work with sophisticated equipment every day alongside the finest expert in the field, we would love to hear from you.

**Role**:
Responsible for Level 2 technical support, providing high-end technical hardware and software assistance for TTCS Field Technicians and Dealer Partners.

Act as a technical resource in assisting users resolve high end technical issues by directing solutions and creative both educational and technical training to enhance customer experience.

Responsible for advising and providing consultation, installation, training and technical support.

**Responsibilities and Duties**:

- Provide responsive, timely support to all escalated technical questions and support requests from Field Service Technicians and Dealer Partners.
- Perform complex problem determination and resolution identifying hardware and software issues.
- Ensure all incidents are properly logged, triaged, routed, escalated, and closed in accordance with pre-determined service levels and incident management processes.
- Assist with training, using materials provided or developing in-house training materials (multimedia or written documentation) where required.
- May be requested to travel to customers’ sites to assist Field Service technicians (TTCS and Dealer Partners)
- Escalate any outstanding and unresolved issues to the attention of National Support Manager.
- Acquire and maintain current knowledge of all hardware and software technologies in use across the company to provide technically accurate solutions to the field.
- Become part of a leading technical support team.

**Requirements**:

- Must have a valid driver’s license and access to a vehicle.
- Industry relevant technical support experience.
- Working and advanced operating knowledge of IT hardware/equipment installation, testing and support
- Strong customer service attitude and interpersonal skills
- Detail-oriented with strong organizational skills
- Willingness to be trained.
- Open to work with Teammates.

The rest we will teach youHelp companies enhance their productivity?

**We would like to invite you to become a part of our Technician Team**:
As a Technical Support, you will be esponsible for Level 2 technical support, providing high-end technical hardware and software assistance for TTCS Field Technicians and Dealer Partners.

Act as a technical resource in assisting users resolve high end technical issues.

Ensure the comprehensive training for Field Service Technicians.

Responsible for advising and providing consultation, installation, training and technical support.

**Responsibilities and Duties**:

- Must be willing to work rotational shifts to cover western branches if needed.
- Must have a valid driver’s license and access to a vehicle.
- Provide responsive, timely support to all escalated technical questions and support requests from Field Service Technicians and Dealer Partners.
- Perform complex problem determination and resolution identifying hardware and software issues.
- Ensure all incidents are properly logged, triaged, routed, escalated, and closed in accordance with pre-determined service levels and incident management processes.
- Assist with training, using materials provided or developing in-house training materials (multimedia or written documentation) where required.
- Very rarely, but on occasion, may be requested on short notice to travel to customers’ sites to assist Field Service technicians (TTCS and Dealer Partners)
- Escalate any outstanding and unresolved issues to the attention of National Support Manager.
- Acquire and maintain current knowledge of all hardware and software technologies in use across the company to provide technically accurate solutions to the field.

**Requirements**:

- 3 years of industry relevant technical support experience.
- Working and advanced operating knowledge of IT hardware/equipment installation, testing and support
- Must possess a strong custo

  • IT Support Specialist

    3 weeks ago

    Markham, Ontario, Canada PACE Technical Full time

    Join our team as an IT Support Specialist and expand your expertise in all things IT. We're looking for a skilled professional to provide top-notch support to our clients.At PACE Technical, we're dedicated to delivering client-centric IT solutions. As a Technical Service Representative, you'll be part of a close-knit team that's passionate about innovation...

  • IT Support Specialist

    3 weeks ago

    Markham, Ontario, Canada PACE Technical Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at PACE Technical. As a key member of our Service Desk Department, you will be responsible for providing exceptional technical support to our clients and ensuring their IT needs are met.Key ResponsibilitiesProvide technical support to clients via phone, email, and remote...

  • Technical Support Specialist

    1 month ago

    Markham, Ontario, Canada F12 Full time

    Job Title: Technical Support SpecialistF12 is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients and internal teams.Key Responsibilities:Respond to technical issues and provide timely resolutionsConsult technical...

  • Technical Support Specialist

    1 month ago

    Markham, Ontario, Canada F12 Full time

    Job Title: Technical Support SpecialistF12 is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients and internal teams.Key Responsibilities:Respond to technical issues and provide timely resolutionsConsult technical...

  • Technical Support Specialist

    3 weeks ago

    Markham, Ontario, Canada F12 Full time

    Job Title: Technical Support SpecialistF12 is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to our employees, troubleshooting computer issues, and implementing solutions.Key Responsibilities:Respond to user inquiries and provide technical...

  • Technical Support Specialist

    1 month ago

    Markham, Ontario, Canada F12 Full time

    Job Title: Technical Support SpecialistF12 is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients and internal teams.Key Responsibilities:Respond to technical inquiries and resolve issues in a timely and efficient...

  • Technical Support Specialist

    1 month ago

    Markham, Ontario, Canada F12 Full time

    Job Title: Technical Support SpecialistF12 is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients and internal teams.Key Responsibilities:Respond to technical inquiries and resolve issues in a timely and efficient...

  • Technical Support Specialist

    4 weeks ago

    Markham, Ontario, Canada STONEFORGED TECHNOLOGY INC. Full time

    {"h2": "Job Summary", "p": "At Stoneforged Technology Inc., we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems. Your expertise will be invaluable in resolving issues and ensuring seamless...

  • Technical Support Specialist

    4 weeks ago

    Markham, Ontario, Canada STONEFORGED TECHNOLOGY INC. Full time

    {"h2": "Job Summary", "p": "At Stoneforged Technology Inc., we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems. Your expertise will be invaluable in resolving issues and ensuring seamless...

  • Technical Support Specialist

    2 months ago

    Markham, Ontario, Canada CB Canada Full time

    {"h1": "Technical Customer Service Helpdesk Specialist", "p": "At CB Canada, we are seeking a skilled Technical Customer Service Helpdesk Specialist to join our team. As a Technical Customer Service Helpdesk Specialist, you will provide technical assistance and answers to customer questions, assisting them by troubleshooting installation or providing product...

  • Technical Support Specialist

    2 months ago

    Markham, Ontario, Canada CB Canada Full time

    {"h1": "Technical Customer Service Helpdesk Specialist", "p": "At CB Canada, we are seeking a skilled Technical Customer Service Helpdesk Specialist to join our team. As a Technical Customer Service Helpdesk Specialist, you will provide technical assistance and answers to customer questions, assisting them by troubleshooting installation or providing product...

  • Technical Support Specialist

    4 weeks ago

    Markham, Ontario, Canada STONEFORGED TECHNOLOGY INC. Full time

    {"h2": "Job Summary", "p": "At Stoneforged Technology Inc., we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems. Your expertise will be essential in researching and implementing solutions,...

  • Technical Support Specialist

    4 weeks ago

    Markham, Ontario, Canada STONEFORGED TECHNOLOGY INC. Full time

    {"h2": "Job Summary", "p": "At Stoneforged Technology Inc., we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems. Your expertise will be essential in researching and implementing solutions,...

  • Technical Support Specialist

    3 weeks ago

    Markham, Ontario, Canada F12 Full time

    Job Title: Technical Support SpecialistAbout the Role:F12 is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.Key Responsibilities:Respond to user inquiries and provide technical support via...

  • Technical Support Specialist

    2 weeks ago

    Markham, Ontario, Canada Computer Talk Full time

    About the Role:ComputerTalk is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients. This role involves troubleshooting and resolving technical issues, implementing solutions that meet customer...

  • Technical Support Specialist

    2 months ago

    Markham, Ontario, Canada CB Canada Full time

    Technical Customer Service Helpdesk SpecialistCB Canada is seeking a skilled Technical Customer Service Helpdesk Specialist to join our team in Markham, ON. As a Technical Customer Service Helpdesk Specialist, you will provide technical assistance and support to customers, troubleshooting installation issues and providing product solutions for their network...

  • Technical Support Specialist

    2 months ago

    Markham, Ontario, Canada CB Canada Full time

    Technical Customer Service Helpdesk SpecialistCB Canada is seeking a skilled Technical Customer Service Helpdesk Specialist to join our team in Markham, ON. As a Technical Customer Service Helpdesk Specialist, you will provide technical assistance and support to customers, troubleshooting installation issues and providing product solutions for their network...

  • Technical Support Specialist

    3 weeks ago

    Markham, Ontario, Canada Computer Talk Full time

    About the Role:ComputerTalk is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients. Your primary focus will be on troubleshooting and resolving technical issues related to our products and...

  • Technical Support Specialist

    1 month ago

    Markham, Ontario, Canada STONEFORGED TECHNOLOGY INC. Full time

    {"h2": "Job Summary", "p": "At Stoneforged Technology Inc., we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems. Your expertise will be invaluable in resolving issues and ensuring seamless...

  • Technical Support Specialist

    1 month ago

    Markham, Ontario, Canada STONEFORGED TECHNOLOGY INC. Full time

    {"h2": "Job Summary", "p": "At Stoneforged Technology Inc., we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems. Your expertise will be invaluable in resolving issues and ensuring seamless...