Virtual Chat Representative
2 weeks ago
Representatives. In this role, you will provide exceptional customer support and assistance through chat-based interactions.
**Responsibilities**:
- Engage with customers via chat to provide prompt and accurate responses to their inquiries
- Assist customers in troubleshooting technical issues and resolving concerns
- Provide product information and guidance to help customers make informed decisions
- Maintain a professional and courteous tone in all customer interactions
- Document customer interactions and details accurately for reference and follow-up
- Collaborate with team members to share knowledge and improve overall customer service experience
- Adhere to company policies and procedures to ensure compliance and customer satisfaction
**Requirements**:
- Excellent written communication skills with strong grammar and spelling abilities
- Customer service experience preferred, with a focus on chat or written communication support
- Ability to multitask and handle multiple chat conversations simultaneously
- Familiarity with chat software and other relevant tools
- Strong problem-solving and decision-making skills
- Ability to work independently and as part of a remote team
- Availability to work flexible hours, including evenings and weekends
We offer competitive compensation and a supportive work environment where your contributions are valued. Both full-time and part-time positions come with opportunities for growth and career advancement within the company.
If you are a self-motivated individual with excellent communication skills and a passion for delivering outstanding customer service, we would love to hear from you.
**Job Types**: Full-time, Part-time
Part-time hours: 25 per week
**Salary**: $20.50-$22.55 per hour
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
Ability to commute/relocate:
- Brampton, ON: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Shift availability:
- Day Shift (preferred)
Work Location: In person
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