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Guest Services

4 months ago

Victoria, Canada Eagle Wing Tours Full time

**Guest Services **(Front-End Sales)

**Location**: Fisherman's Wharf, Victoria, BC

**Season**: May - November 2024

**Job Summary**:
**Who We Are**:
Eagle Wing Tours is an award-winning, world-class whale watching ecotourism conservation organization. We are locally owned and family operated, dedicated to conservation, sustainability, education, and research.

**Why Us**:

- We offer a world-class product, rated #1 on TripAdvisor since 2007, and highly rated on Google and Facebook.
- We are family-owned and operated.
- We have won regional, national, and international awards for our experience, sustainability, and education efforts
- We have been carbon neutral since 2009.
- We have donated over $1,250,000 since 2013 to 29 organizations that help improve the Salish Sea, our home.
- We developed the Explore the Salish Sea Floating Classroom project, educating over 8000 kids since 2018.

**Responsibilities**:

- Engage with all individuals passing by the office on the dock.
- Answer questions and close sales via walk-by traffic.
- Be interested in whales, wildlife and conservation.
- Take guest reservations accurately and completely.
- Check guests in for tours and assist with the distribution of inclement weather gear.
- Communicate effectively with other staff to ensure smooth tour operations and guest satisfaction.
- Assist other staff members as needed.
- Maintain cleanliness and tidiness of the office and surrounding dock space.

**Requirements**:

- Guest Services/Sales Skills: the ability to sell tours is essential.
- Computer Skills: basic computer skills required for processing reservations, managing customer information and using a point-of-sale system
- Basic knowledge or interest in marine wildlife.
- Available to work evenings and weekends

**Salary**:

- Wage range is $23/hr - $27/hr, determined based on internal wage structure formula.