IT Systems Administrator

4 weeks ago

Markham, Canada Fluidigm Full time

**Job Description**:
It is an extraordinary time for Standard BioTools. Our technology is empowering customers to improve life through comprehensive health insight. We invite you to join a leading provider of indispensable life sciences tools that is accelerating global research on multiple frontiers of human health.

At Standard BioTools, we are building a positive culture where our people can do the best work of their careers, informed, and influenced by our core behaviors:

- Keep customers front and center in all of our work
- Be accountable and deliver on commitments
- Drive continuous improvement
- Be collaborative and work as one team: fostering communications in a learning, coaching, and helpful environment

This position will require in-Office presences few times a week, with the option of remote work for rest of the days.

**Responsibilities**:

- Work on daily Helpdesk tickets submitted to the helpdesk queue by our internal customers
- Re-image laptops/desktops, configure new-hire systems and perform IT on-boarding for new employees
- Implement, improve and document new and existing policies, procedures and processes for various IT systems
- Assist in supporting employees in the office or remote workers as necessary
- Be the escalation point for all level 2 issues from junior Helpdesk specialist agents
- Daily administration of O365, MDM solution (Intune) and endpoint management solution (ManageEngine Desktop Central)
- Provide support for Office printers, individual workstations, phones and A/V equipment in office conference rooms

Requirements for the role
- At least 5 years of relevant work experience
- Bachelor degree in computer science or a technical diploma
- Effective communication, patience, tenacity and follow-through in tracking, troubleshooting and bringing to resolution internal customer support calls
- Ability to explain complex technical concepts/procedures/policies to non-technical internal customers; collaborate and coordinate with members of other teams to track, isolate and resolve technical issues
- Strong task and time management skills with the ability to prioritize, triage and resolve in an efficient and effective manner
- Intermediate knowledge of OS concepts, Active Directory account creation and maintenance with OU and Security Group management as well as Group Policy.
- Working knowledge of performing basic tasks in Office 365 admin center and exchange online admin center
- Experience with basic scripting such as PowerShell and Bash, with exposure to scripting for task automation
- Experience with basic troubleshooting and network concepts with a fundamental understanding of TCP/IP, DNS, IP addressing, connectivity troubleshooting, cabling, etc..
- Working knowledge of computer security best practices and policies

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