Sales Specialist

3 weeks ago

Brampton, Canada YMCA of Greater Toronto Full time

Salary Rate: $41,750 - Check out the YMCA’s total compensation package

Location: Brampton Health and Fitness

Work Hours: 37.5 hours weekly

Employment Type: Regular Full Time Salaried

Number of Vacancies: 1

Anticipated Start Date: June 1, 2024

Deadline to Apply: April 22, 2024 by 5 pm

**Be the Spark** Join our passionate Sales Specialist team and help us to achieve great things in our community

The Sales Specialist is part of a team that is required to continue to create momentum and excitement through centre tours, and to maintain all sales functions and systems. The Specialist assists the Supervisor/Director in providing leadership to the department volunteers and coaching department staff team during duty period, ultimately ensuring the direct delivery of quality service to all members of the YMCA Centre through leadership and effective management of the staff and operations of the Sales Desk.

**In this role, you will**:

- Maintain YMCA standards and be a positive role model for our Mission, Vision, and Commitment to Service.
- Make decisions and solve problems regarding membership sales functions, membership accounts, members' concerns, and members' behavior.
- Coordinate and monitor sales and renewals, including follow up on promotions and organize data to ensure sales and renewal targets are met or exceeded.
- Provide direct delivery at the Sales desk, model excellence in sales and service; utilize EYE Role Model, 7 Steps of Selling, Behavior Grids, and Coaching Techniques.
- Assist the Sales Supervisor with the development of the Sales supplies budget, monitor, and maintain an adequate supply of all required printed materials, office supplies required for the department's use and function.
- Assist Supervisor in recruiting and develop effective volunteer teams within the department.
- Organize and perform the Membership Assistance Program Interviews and Reassessments.
- Perform daily banking responsibilities such as cash outs, ensure targets are met and/or exceeded. Provide administrative support to the department and center as required.
- Monitor Accounts Receivable, ensure follow-up on overdue accounts/members who are accessing the center, ensure the completion of the weekly Centre Accounts Receivable reports, cancel overdue accounts with 2 or more rejected payments and recommend to finance which accounts need to be written off.
- Provide leadership and support as a member of the Center's senior staff team. Act as an effective Service Leader as required.
- Participate in task groups, special assignments, and opportunities that further the Association's mission, vision, and strategic initiatives, including the Core Service Functional Group.
- Perform other duties as assigned

**You bring**:

- Degree or Diploma in Business, Marketing or related area and/or related experience or equivalent experience
- Experience with CLASS and Raiser’s Edge an asset
- Minimum 2 years sales and customer service experience
- Leadership experience an asset
- Previous philanthropy involvement; planning, storytelling, volunteerism an asset
- Current CPR, First Aid, and Healthy Child Development training an asset
- Well-developed interpersonal and relationship-building skills; ability to establish rapport and excellent communication with members, staff, and volunteers
- Excellent written communication skills
- Flexibility regarding assigned working hours, including days, evenings, and weekends.
- Commitment to diversity, equity, inclusion and building a sense of belonging

**What you need to succeed**:

- Commitment to the YMCA’s Mission, Vision and Values
- Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services
- YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter

**Why work for the YMCA?**

The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees reach their full potential and are recognized as a great place to work. We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. See what you can expect from the YMCA here.

Joining the Y means contributing to over 165 years of providing opportunities for people to shine through programs and services like health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors. Learn more in our 2020-2025 strategic plan, _Ignite the Light_,_ which outlines how we are focused on boosting well-being and promoting equity across the Greater Toronto Area.

If we can make the recruitment process more accessible for you, please let us know when we

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