Lead Front Desk Associate

4 months ago

Metro Vancouver Regional District, Canada Myodetox Full time

This position is currently open at our Myodetox Oak Street location.

The LFDA is a full-time position (minimum 30 hours/week), consisting of 4-5 shifts at their clinic, leveraging time before and/or after their shift to support other FDAs and ensure clinic operations are running smoothly.

The responsibilities and duties of this position described here are representative of those that this individual is expected to perform. This is not a comprehensive list and other duties may be assigned.

**Essential Role Functions**:

- Lead by example of upholding Myodetox clinic and Service and Hospitality standards.
- Engage as a key partner to the CD and SOL by identifying areas of opportunity and sharing insights from clinic operations, FDA and client feedback, and other relevant dynamics.
- Oversee the clinic schedule to ensure basic business operations are executed by the FDAs with precision each day including shift optimization, initial booking strategy, waitlist management, claim & invoice accuracy and completion, etc.
- Manage clinic Accounts Receivable to ensure outstanding payments are constantly cleared including reconciliation of direct deposits and balancing of cash sheet and deposits.
- Oversee weekly inventory tracking and inform SOL of fulfillment needs at the clinic on an agreed upon basis.
- Communicate with CD and SOL when there is a need for repair, refurbishment or renovation in the clinic.
- Serve as a mentor and coach to FDAs to ensure they feel supported and maintain consistent communication with all FDAs to ensure seamless handoff from one shift to the next.
- Consistently monitor and maintain clinic organization and cleanliness. This may include regular sanitization of the space, cleanup of movement tools and equipment, wipe down of surfaces, replenishment of therapist pods and treatment rooms, and other necessary tasks.
- Engage in any tasks related to client follow up, business driving or marketing initiatives as assigned.
- Manage the Google My Business page (and other external-facing pages) with clinic hours, holiday closures, promotions, responding to reviews, etc.
- Participate in the training process for new FDAs in collaboration with SOL and Operations Training Manager.
- Participate in therapist onboarding tasks as assigned by the People + Talent team and/or SOL.
- Support clinic therapists in their day-to-day needs to drive business operations and client experience.

**Measures of Success**:

- Client and therapist feedback on clinic experience, particularly in reference to Front Desk interactions, is positive.
- Conversations around the Myodetox service and what we offer are consistent, accurate, on brand, and encourage conversion to book.
- Sessions booked and/or managed during FDA shift are done with consideration and care for business driving booking strategy.
- Clinic financials are managed, invoices and claims are consistently submitted accurately and Accounts Receivable are mínimal
- Clinic is well-maintained during shift, with positive feedback from therapist team and any drop in visit feedback from regional or Support Hub team.
- Entire clinic team is kept up to date with all important data points from day-to-day shifts.

**Core Values To Live By**:

- Care Deeply. (Passion)
- Protect The Asset. (Sustainability)
- Do Less, Well. (Focus)
- Never Stop Learning. (Curiosity)
- Stay True. (Authenticity)

**Myodetox Perks**:

- Health Benefits for all full-time employees (must work a minimum of 30+ hours/week to qualify)
- Complimentary paid staff treatment sessions
- Bonus payout for referral of new team members
- Community discounts & partnerships to top tier brands
- Subsidized mental health support through Inkblot platform

**Who We Are**:
Myodetox was started in 2015 - a clinic with a team of Physiotherapists, Chiropractors and Registered Massage Therapists on a mission to change the way people take care of their bodies. We exist to reinvent the rehab industry by delivering a differentiated experience and quality of care.

Our therapy philosophy is to provide a 1:1 full-body approach to help people Futureproof their bodies. Our therapists provide treatment using their unique skill sets and educate clients on what it takes to minimize re-injury and become more resilient #futureproofyourbody.

With 15 locations (and counting) across Canada and the US, Myodetox is leading today's conversation to share with Every Body why taking care of yours is essential to your daily life.

**Core Values We Live By**:
**_ Care Deeply (Passion)_**

**_ Protect The Asset (Sustainability)_**

**_ Do Less, Well. (Focus)_**

**_ Never Stop Learning (Curiosity)_**

**_ Stay True. (Authenticity)_**

**COVID-19 Statement**:
Myodetox has a COVID-19 vaccination policy to safeguard the health and well-being of our team members and clients globally. All staff across the U.S. and Canada are required to provide proof of vaccination, unless the individual has a Myodetox-approved reasonable accommodation or

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