Field Service Specialist

3 months ago

Remote, Canada METTLER TOLEDO Full time

Mettler Toledo is seeking to hire a Technical Support Specialist, based in the Toronto area with coverage across Canada. As a Technical Support Specialist, you will be responsible for providing expert level assistance to technicians and customers both remotely and on-site to resolve complicated issues related to Metal Detection, X-Ray, and Check Weighing/ camera control systems within our Product Inspection (PI) Division. You will also be responsible for troubleshooting technical problems, providing guidance, and training to technicians, and ensuring that all technical issues are resolved in a timely manner.

**Essential Duties and Responsibilities**:

- Coordinate with Service functions (such as Scheduling, Service Leaders, Technicians) to ensure on-time service delivery and processes are aligned with SAP and Salesforce templates.
- Provide input to the Service Leaders in determining technician training needs based on installed base, customer requirements, existing technician capabilities, future requirements and develop annual technical training schedules.
- Identify knowledge gaps across regional teams and work with Service Leader to develop PI technician champions.
- Support service technician on-site and remotely when and where required to reinforce training technically and customer facing skills in PI environments.
- Assist Service Leaders with developing and executing plans for successful installations, including identifying complex installs that may require site surveys, documentation, correct resources to be used and schedules.
- Coordinate with Engineers, Service Leaders, and Global Strategic Business Units as needed to identify and resolve escalated machine issues quickly.
- Collaborate with other areas of the business to ensure site surveys, quotes, scope of work, engineering work orders, parts shipment and intervention are executed in a timely manner.
- Ability and having experiences on food production lines to determine source of problems affecting performance and outputs of Mettler Toledo products.
- Other duties as assigned.

**What You Need to Succeed**:

- Minimum 2 year college diploma or degree in Engineering, Electronics, Instrumentation, Technology or Computer Science, along with 5 years of experience or equivalent education and experience in a technical support role, technical troubleshooting or technical installation in industrial electronics, or electromechanical technology industry.
- Experience might include experience in conveyor, conveyor control, end of line packaging equipment and product inspection technologies.
- Ability to analyze and problem-solve in response to shifting priorities, demands, and timelines.
- Strong customer orientation with a hands-on mentality.
- Overnight travel requirements may be up to 50%, could fluctuate based on business needs.
- Must be available to work overtime/flexible hours and provide on-call / standby support.
- Must have a valid driver’s license.
- Ability to travel within Canada and the U.S.
- Must be legally entitled to work in Canada.

**Our Offer to You**:

- Medical, dental, prescription drug, and vision care coverage through Claimsecure, effective the first day of the month after 30 days of employment.
- And, all the usual such as paid time off, short
- and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits.
- Global market strength and worldwide leadership in weighing.
- A brand name that is identified worldwide with precision, quality, and innovation.
- Thousands of patents, design and innovation awards.
- A commitment to extraordinary service on our state-of-the-art equipment.

**About METTLER TOLEDO**:
A Passion for Precision Working at METTLER TOLEDO means making a significant positive impact through innovation.Our instruments are detecting, measuring, and weighing everything from nectar in an ant to asteroids from space. From the infinitely small to the largest of vehicles or airplanes, we are the leaders across our categories. We believe that everyone can make a difference. By joining our team, you can make a major contribution to our Company’s global progress and success. Together, we will lead with exceptional innovative solutions and services for our customers. If you are passionate about precision, accuracy, and quality, come on board and join our One Team

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