ERP Support Analyst

2 weeks ago

Mississauga, Canada UCS Forest Group Full time

**Who We Are**:UCS Forest Group is North America’s premier distributor and importer of specialty wood products and decorative surfaces for the architectural woodworking, commercial and residential furniture, and cabinet-making industries. We offer a comprehensive selection of hardwood lumber and softwood lumber, as well as a full line of decorative panels. The quality of our products and service experience is unparalleled.
- **What We Offer**:Comprehensive benefit package that includes health, dental, life and disability insurance, retirement savings plan and paid vacation. We will train you to equip you for success. We are a dynamic company and provide fast growing careers for great people.
- **
Overview**:The ERP Analyst is responsible for administering, supporting, and enhancing the company's ERP system as part of its ongoing IT Operations.

**Responsibilities**
- Ongoing administration, documentation, training, and support of the ERP ecosystem
- Perform day-to-day administration, configuration, and maintenance activities.
- Resolve escalated support requests from end-users relating to ERP and/or interdependent systems.
- Maintain custom record types, fields, forms, roles and permissions, page layouts, reports, data models etc. (in collaboration with other members of the IT Team, as required)
- Engage with business stakeholders to gather user/process information, functional requirements, and business process flows.
- Create requirements documentation, SOPs, training content and Knowledge Base materials for internal users.
- End-to-end implementation of no-/low-code configuration changes and enhancements
- Co-ordinate with colleagues, vendors and/or third parties to deliver enhancements requiring additional development effort.
- Perform testing of enhancements or updates and co-ordinate internal UAT efforts
- Communicate system impact/changes to users internally (updating SOPs as required)
- Write SQL queries to troubleshoot, support integrations or retrieve ad-hoc data sets.
- Assist with the deployment of new releases throughout analysis, design, development, testing and deployment activities, as required.
- Participate in ERP ecosystem projects, as required.
- Train end-users, as required.

**Requirements**:

- 2+ years' experience administering ERP systems, preferably in a Distribution or Manufacturing organization.
- Demonstrated experience in Business Analysis, requirements capture and process design/documentation.
- Working knowledge of SQL
- Working knowledge of Microsoft Office 365 suite, strong working knowledge of Excel
- Strong communication skills and ability to communicate effectively at different levels across the organization.
- Ability to write technical documentation and user manuals.
- Strong organizational skills and the ability to effectively manage competing priorities.
- Experience working in a team-oriented, collaborative environment.
- Understanding of Distribution, Manufacturing and/or Warehouse Management processes would be an asset.
- Familiarity with Microsoft Power BI would be an asset.

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