Client Success Executive

3 weeks ago

Richmond, Canada Radius Security Full time

**Radius Security: Client Success Executive**:
**The VALUE this role brings to the team**:
This is a key role in the organization that will support Radius Security’s customers through the means of solutions-based account support. This role will directly impact the quality of installation and customer experience, and positively impact the productivity of our Sales & Operations team.

The primary function of this position is to assist in the growth of Radius’ National Accounts recurring business by supporting key account/multi-site customers. If you are passionate about building strong relationships, providing top-in class service, and are seeking an opportunity that will add significant value to a team, this could be your dream role.

**KEY Accountabilities**:

- Sales Activities_
- Oversee multi-site accounts and help grow the ‘share of wallet’ - analyzing the customer sites and educating our customers on potential needed upgrades to maximize their security
- Evaluating customer sites to ensure they have ‘evergreen’ solutions, and selling recommendations to upgrade as needed
- Provides product presentations demonstrations, presentations, and site reviews
- Review Master Sales Agreements and Service Level Agreements for accuracy and identify any concerns to the Sales Manager
- Customer Experience & Resolutions_
- Support solutions for escalated customer issues
- Work closely with the Command Center Analyst, Police Liaisons, and other operations team members to identify proactive solutions to problematic customer sites
- Conducts ‘apprehension’, ‘vulnerability reviews’ & ‘missed event’ reviews with the customer and with internal support team
- Participate in customer meetings to discuss technology trends and future trends and roadmaps
- Participate in lunch & learns and regularly attend customer site visits
- Operations Support_

Provides technical design for prospects and our field organization ensuring proper understanding by the field regarding systems intent.
- Review all specifications and ensure project designs and estimates are compliant with desired objectives in mind.
- Site review meetings with the operations team, R&D, and command center team
- Excels in the loss prevention environment, crime prevention, and target-hardening methodology
- Reviews new opportunities and designs with the operations team
- Reviews and prepares specifications and develops documentation
- Creates and updates documentation, templates, agreements
- Support our Command Centre with IMMIX documentation improvement
- Other Responsibilities_
- Be a champion of our Company DNA and inspiring the team to follow in suit
- Participate & present in monthly team meetings, weekly huddles, & department meetings
- **Note**: this list is not exhaustive, and other responsibilities may be requested as needed.

**Expectation**: This is a permanent, full-time job (40 hours/week). Site visits and some travel may be required (mínimal).
- Experience:_
- 3 + years in technical sales
- 1 + years in security, construction, life safety, or related industry
- Generating project cost estimates, quotes, and bids by generating RFI’s and reviewing project specs
- Education & Certifications:_
- Degree/Diploma in Mechanical, Electronics, IT, or Computer Sciences, would be an asset
- CCTV, Networks, Telecom, or related technical training, certificate, or experience, would be an asset
- Crime Prevention through Environmental Design (CPTED) certified, or a keen interest to become certified
- A valid drivers license and excellent driving record
- Must be able to receive and maintain a valid security license
- Skills/Strengths:_
- Exceptional communication skills, both verbal and written (includes confidence communicating over the phone, in person, and presenting in front of a group)
- Ability to generate high recurring sales and upsells recurring business
- General understanding of networks and technology
- Mechanical aptitude is required to comprehend installation and design
- Understanding of estimating cabling and conduit runs and a history of consistent estimate accuracy
- Self-motivated and able to work independently taking initiative in identifying and resolving problems
- Ability to develop solutions for designing and building integrated solutions
- Ability to provide value engineering alternatives to the specified scope and design
- High level of proficiency in access control, intrusion detection, fire alarm, and CCTV products and concepts
- Familiarity with reading blueprints, understanding current building standards and local/national codes
- Knowledge of large projects, AC power requirements, database connectivity, and basic LAN concepts
- Proficient reader on latest sales support techniques and the latest industry trends
- Positive individual who can rally the troops and cares about building strong relationships throughout the business
- A Driver who ‘gets things done’ and will jump in where needed to support the team

  • Client Success Executive

    3 weeks ago

    Richmond, Canada Vancouver Fire & Radius Security Full time

    _**The VALUE this role brings to the team**:_ This is a key role in the organization that will support Radius Security’s customers through the means of solutions-based account support. This role will directly impact the quality of installation and customer experience, and positively impact the productivity of our Sales & Operations team. The primary...

  • Manager, Partnerships and Client Success

    6 days ago

    Richmond, Canada PressReader Full time

    **PressReader** is a rapidly growing technology company that partners with the world’s leading publishers to deliver content to millions of users in over 160 countries. Our progressive approach to digital distribution has allowed publishers such as The Washington Post, The Guardian, Newsweek, Rolling Stone, The Globe and Mail, and Vogue to find new...

  • Manager, Partnerships and Client Success

    2 weeks ago

    Richmond, British Columbia, Canada PressReader Full time

    PressReader is a rapidly growing technology company that partners with the world's leading publishers to deliver content to millions of users in over 160 countries. Our progressive approach to digital distribution has allowed publishers such as The Washington Post, The Guardian, Newsweek, Rolling Stone, The Globe and Mail, and Vogue to find new audiences...

  • Manager, Partnerships and Client Success

    3 weeks ago

    Richmond, Canada PressReader Full time

    PressReader is a rapidly growing technology company that partners with the world’s leading publishers to deliver content to millions of users in over 160 countries. Our progressive approach to digital distribution has allowed publishers such as _The Washington Post_, _The Guardian_, _Newsweek_, _Rolling Stone_, _The Globe and Mail, _and _Vogue _to find new...

  • Client Executive

    4 weeks ago

    Richmond Hill, Canada the Ladders Full time

    JOB DESCRIPTION & MAIN BUSINESS OBJECTIVES The Enterprise Client Executive will seek out and develop new strategic business relationships and solution within the enterprise and mid-market space. This position will involve direct end user sales, deal-making skills including strategic planning, identi

  • Bilingual-customer Success Consultant

    3 weeks ago

    Richmond, Canada Sage Full time

    As our Bilingual Customer Success Consultant, you will collaborate closely with the Sage HR and Auto Entry sales teams. Every day, your primary responsibility will be to ensure that every new customer is seamlessly implemented, making customers satisfied with the services they receive and prepared to utilize their product comprehensively. To thrive, you must...

  • Executive and Personal Assistant

    3 weeks ago

    Richmond, Canada Elite Wealth Management Full time

    As part of our Elite Wealth Management team, you will share our philosophy that is focussed on our client’s success, we provide insightful and personalized financial advice that is designed to achieve the individual needs of our clients. Operating at the highest levels of integrity and transparency, we give our clients clarity and peace of mind about their...

  • Executive Assistant

    1 week ago

    Richmond, Canada Elite Wealth Management Full time

    As part of our Elite Wealth Management team, you will share our philosophy that is focussed on our client’s success, we provide insightful and personalized financial advice that is designed to achieve the individual needs of our clients. Operating at the highest levels of integrity and transparency, we give our clients clarity and peace of mind about their...

  • Director, Customer Success

    1 week ago

    Richmond Hill, Canada Staples Full time

    **Some of what you will do**: As the Director of Customer Success, you will manage and lead multiple functions that interface directly with customers and the field sales organization to deliver a high-quality customer experience for Staples clients. The functions/ teams you will directly lead include Customer Onboarding and Implementation, Customer Data...

  • Bilingual Customer Success Consultant

    2 weeks ago

    Richmond, Canada Sage Full time

    As our Bilingual French/English Customer Success Consultant, you will play a pivotal role in fostering accountant relationships to drive retention and loyalty every day. To thrive in this role, your primary responsibility is to work closely with clients from bookkeeping and accounting firms, ensuring they're satisfied with our services while maximizing the...

  • Executive Assistant

    2 weeks ago

    Richmond, British Columbia, Canada Elite Wealth Management Full time

    As part of our Elite Wealth Management team, you will share our philosophy that is focussed on our client's success, we provide insightful and personalized financial advice that is designed to achieve the individual needs of our clients. Operating at the highest levels of integrity and transparency, we give our clients clarity and peace of mind about their...

  • Client Success Specialist

    2 weeks ago

    Richmond Hill, Ontario, Canada Pacston Technology Group Inc. Full time

    Ideal applicants should be able to work 40 hours every week.Job Duties and Responsibilities:Learn the Case Management System used by the company to be able to communicate effectively with incoming inquiriesLearn to identify clients' needs in order to recommend the appropriate service or direct them to the relevant teamProvide accurate, valid and complete...

  • Customer Success Manager

    2 weeks ago

    Richmond, Canada ZE Power Group Full time

    **The Opportunity** ZE PowerGroup Inc. (ZE) is a global leader in the development of enterprise data management and analysis software. We design and develop ZEMA, a sophisticated suite of products that provides clients with powerful capabilities for data collection, process automation, and business intelligence through web-based analytical tools, services,...

  • Executive Coordinator

    3 weeks ago

    Richmond, Canada Rick Hansen Foundation Full time

    **Business Unit**: Office of Rick Hansen **Reports to**: Sr. Executive Assistant to the Founder, Office of Rick Hansen **Status**: Full-time, Ongoing **Salary Range**: $45,000.00 - $60,000.00 per year **Location**: RHF Office in Richmond, BC / Remote (hybrid) Founded on the legacy of Rick Hansen's Man In Motion World Tour, the Rick Hansen Foundation...

  • Integrated Security Account Executive

    2 weeks ago

    Richmond, Canada Smart-Tek Communications Inc Full time

    **Job Overview** We are seeking a highly motivated, results-driven and experienced individual to join our team as an Integrated Security Account Executive. The individual will be responsible for driving sales and developing new business opportunities. The Integrated Security Account Executive is responsible for promoting and selling Smart-tek's integrated...

  • Customer Success Manager

    3 weeks ago

    Richmond, Canada Change Healthcare Full time

    Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities. Change...

  • Executive Coordinator

    4 weeks ago

    Richmond, Canada Rick Hansen Foundation Full time

    **Business Unit**:Office of Rick Hansen **Reports to**: Sr. Executive Assistant to the Founder, Office of Rick Hansen **Status**:Full-time, Ongoing **Salary Range**: $45,000.00 - $60,000.00 per year **Location**:RHF Office in Richmond, BC / Remote (hybrid) Founded on the legacy of Rick Hansen’s Man In Motion World Tour, the Rick Hansen Foundation...

  • Executive Director

    2 weeks ago

    Richmond, Canada Subzzeducation Full time

    ABOUT THE POSITION:The Gateway Theatre’s next Executive Director will have the unique opportunity to build on the successes of a mature organization while charting a new course for future possibilities. In collaboration with artistic leadership, the Executive Director will cultivate strong relationships, partnerships, and community connections in the city...

  • Executive Director

    2 weeks ago

    Richmond, British Columbia, Canada Subzzeducation Full time

    ABOUT THE POSITION:The Gateway Theatre's next Executive Director will have the unique opportunity to build on the successes of a mature organization while charting a new course for future possibilities. In collaboration with artistic leadership, the Executive Director will cultivate strong relationships, partnerships, and community connections in the city of...

  • Account Executive

    2 weeks ago

    Richmond Hill, Canada SolidCAD Full time

    **Who we are?** Our mission is to provide and deliver technology solutions which improve our clients' processes, workflow and profitability. **Position Summary** We are looking to fill the position of an Account Executive in our growing AECO sales team. The Account Executive is tasked with driving continued growth within an existing customer base and...