Client Success Specialist

2 weeks ago


Richmond Hill, Ontario, Canada Pacston Technology Group Inc. Full time
Ideal applicants should be able to work 40 hours every week.

Job Duties and Responsibilities:

  • Learn the Case Management System used by the company to be able to communicate effectively with incoming inquiries
  • Learn to identify clients' needs in order to recommend the appropriate service or direct them to the relevant team
  • Provide accurate, valid and complete information by using the right tools/methods
  • Be able to process forms, applicants, or requests

Required Qualifications:

  • Excellent customer service and communication skills
  • Strong attention to detail
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize, and manage time effectively
  • Adaptability and flexibility in order to deal with different customers and needs in a short period of time
  • Demonstrated professional demeanour
  • Excellent multitasking and time management skills
  • Have a BA degree
  • Relevant internship or work experience as assets

Benefits:

We provide competitive compensation and great benefits. The comprehensive benefits plan includes health insurance, extended health care, long-term disability insurance, paid leaves and paid holidays.

  • Health, dental and vision insurance (the employer covers 100% of the monthly premium for the employee)
  • Paid leaves annually
  • Paid holidays
  • Annual salary adjustment

Pacston is proud to be an Equal Opportunity/Affirmative Action agency, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

Benefits:

  • Dental care
  • Extended health care
  • Life insurance
  • Paid time off
  • Vision care

Schedule:

  • 8 hour shift
  • Monday to Friday

Education:

  • Bachelor's Degree (preferred)

Experience:

- legal: 1 year (preferred)

  • Customer service: 2 years (preferred)

Work Location:
In person

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