Client Service Representative

6 months ago

Toronto, Canada Yonge Sheppard Animal Hospital Full time

**Yonge Sheppard Animal Hospital is a small team of dedicated professionals that values each other and our patients. Together, we strive to create a comfortable, supportive, fun, transparent working environment that fosters learning. We value the health and wellbeing of our patients, our clients and our team.**

We offer competitive wages, health benefits and continuing education as well as excellent staff discounts.

**Position Title**: Client Service Representative (CSR)
**Location**:280 Sheppard Avenue East, Unit 102. Toronto, Ontario

**Position Description**:
**Key Responsibilities**:

- **Client Communication and Relationships**: Must treat clients and patients in a friendly and compassionate demeanor while respecting and maintaining professional boundaries.
- **Animal Husbandry**:Has a love of animals and can optimize their comfort in a safe and hygienic environment during initial introduction and arrival at the clinic.
- Answer phones in a calm, friendly and professional manner and deal with clients with a smile, patience and understanding.
- Must demonstrate consistent attendance and punctuality.
- Act as a liaison between Veterinarians and Veterinary Technicians and Veterinary Assistants to ensure continuity of patient care from initial arrival of client to the check-out process.
- Comply with hospital standards, rules, regulations, and policies, including safety policies to ensure that all patients are under control, appropriately restrained where necessary and in a suitable condition to be examined and treated.
- Demonstrate excellent communication skills, both verbal and written.
- Conduct your employment in ways which align with Yonge Sheppard Animal Hospital’s Core Values: Compassion, Teamwork, Client Communication & Patient Care, Transparency, and Continuing education.
- Maintaining professionalism at all times, never arguing or engaging in conflict with clients.
- Attendance of all scheduled staff meetings and employee evaluations.
- Assisting Veterinary Assistants and other staff as necessary with any physical tasks, including lifting, cleaning, processing orders etc.

**Position Requirements**:
1) Education:

- High school diploma or equivalent

2) Work Experience:

- Experience in the veterinary field is required.

3) Other:

- Affinity for animals
- Outstanding organizational skills
- Be physically strong, dextrous, ability to stand for extended periods of time, and have the ability to lift over 20kg

**If you are interested in joining our team, please send a copy of your resume and cover letter**

**Job Types**: Full-time, Permanent

**Salary**: $17.59-$18.00 per hour

Expected hours: 35 - 40 per week

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (required)

**Experience**:

- Veterinary Hospital Work: 1 year (required)
- Customer service: 1 year (required)

Work Location: In person

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