Customer Service Coordinator

5 months ago

New Hamburg, Canada Argo Full time

ARGO is more than the name of a company and the machines we ride: It’s also the culmination of what’s possible when talented, inspired people are set free in a professional workplace with the goal to produce the ultimate extreme terrain vehicles.

**Position**:Customer Service Coordinator

**Location**:New Hamburg, Ontario

**Shift**:Days

**Job Purpose**:
The Customer Service Coordinator is responsible for timely review, processing and tracking of orders while working closely with multiple internal partners to ensure accurate and timely fulfillment.

**Duties & Responsibilities**:
The following is a list of the essential duties and responsibilities of this job. The tasks and the time spent performing each task may vary as business needs require. Argo maintains the right to modify job duties and responsibilities at its discretion.

**Essential Duties**:

- Coordination and management of order preparation, billing and invoicing, cash payment tracking, RGA's, credits, transportation, account and system support and general account maintenance
- Tracking and follow up on all back orders/pending orders for both vehicles and PG&A
- Manage incoming calls and customer service inquiries regarding order processing, billing issues, product problems, product tracking and general client concerns in a professional, friendly and timely manner
- Provide daily support to sales and marketing teams regarding orders, shipments, allocations and inventory, as well as work closely with internal credit department to resolve disputed credit items
- Regular communication and follow-up with Northpoint Commercial Finance for credit approval
- Daily communication with warehouse regarding status of orders, order changes and inventory
- Coordination and management of Demo and R&D inventory
- Management of daily/weekly/monthly reports as specified by leadership
- Document management/filing
- Responsible for driving and identifying opportunities for continuous improvement as well as preparing, maintaining and updating process / procedure documentation related to areas of responsibility
- Special projects upon request
- Any other duties as assigned

**Qualifications**:
To perform this job satisfactorily, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge skills and abilities required. Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge and abilities required within a specified period of time as agreed upon, in writing, with the hiring manager. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Educational Requirements**:

- Ontario Secondary School Graduation Diploma (or experience equivalent)

**Other Education/Certification/Training preferred**:

- Post-secondary education in a related field is an asset

**Work Experience Requirements**:

- 3-5 years working in a comparable administrative Support role
- Prior experience working in a manufacturing environment or similar industry experience is an asset
- Experience with continuous improvement principles and the documentation of processes and procedures
- Demonstrated problem-solving, organizational and time management skills
- Demonstrated competency in both written and verbal communication
- Outstanding communication, negotiation and presentation skills is a must have.

**Technical requirements**:
**Software**:

- Proficiency with Microsoft Office

**Key Competencies**:
Integrity and Accountability

Building Alignment

Driving Results

Teambuilding

Communication

Attendance and Punctuality

**Physical Requirements**:
Office environment, limited physical demands. Physical activities of the job include:

- Sitting
- Repetitive Motions
- Walking
- Reaching

**Working conditions**:
There is low risk of exposure to fumes, noxious odors, dusts, lighting extremes or any other adverse working conditions.

Argo is committed to complying with Employment Equity, Accessibility for Ontarians with Disabilities Act and the Human Rights Code throughout the entire employment cycle. If you require accommodation at any stage in the recruitment process, please let us know.

**Salary**: $42,000.00-$47,000.00 per year

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- Tuition reimbursement
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- office customer service: 2 years (required)

Work Location: In person

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