Customer Service Coordinator

4 months ago

New Hamburg, Canada Argo Full time

ARGO is more than the name of a company and the machines we ride: It’s also the culmination of what’s possible when talented, inspired people are set free in a professional workplace with the goal to produce the ultimate extreme terrain vehicles.

**Position**:Customer Service Coordinator

**Location**:New Hamburg, Ontario

**Shift**:Days

**Job Purpose**:
The Customer Service Coordinator is responsible for timely review, processing and tracking of orders while working closely with multiple internal partners to ensure accurate and timely fulfillment.

**Duties & Responsibilities**:
The following is a list of the essential duties and responsibilities of this job. The tasks and the time spent performing each task may vary as business needs require. Argo maintains the right to modify job duties and responsibilities at its discretion.

**Essential Duties**:

- Coordination and management of order preparation, billing and invoicing, cash payment tracking, RGA's, credits, transportation, account and system support and general account maintenance
- Tracking and follow up on all back orders/pending orders for both vehicles and PG&A
- Manage incoming calls and customer service inquiries regarding order processing, billing issues, product problems, product tracking and general client concerns in a professional, friendly and timely manner
- Provide daily support to sales and marketing teams regarding orders, shipments, allocations and inventory, as well as work closely with internal credit department to resolve disputed credit items
- Regular communication and follow-up with Northpoint Commercial Finance for credit approval
- Daily communication with warehouse regarding status of orders, order changes and inventory
- Coordination and management of Demo and R&D inventory
- Management of daily/weekly/monthly reports as specified by leadership
- Document management/filing
- Responsible for driving and identifying opportunities for continuous improvement as well as preparing, maintaining and updating process / procedure documentation related to areas of responsibility
- Special projects upon request
- Any other duties as assigned

**Qualifications**:
To perform this job satisfactorily, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge skills and abilities required. Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge and abilities required within a specified period of time as agreed upon, in writing, with the hiring manager. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Educational Requirements**:

- Ontario Secondary School Graduation Diploma (or experience equivalent)

**Other Education/Certification/Training preferred**:

- Post-secondary education in a related field is an asset

**Work Experience Requirements**:

- 3-5 years working in a comparable administrative Support role
- Prior experience working in a manufacturing environment or similar industry experience is an asset
- Experience with continuous improvement principles and the documentation of processes and procedures
- Demonstrated problem-solving, organizational and time management skills
- Demonstrated competency in both written and verbal communication
- Outstanding communication, negotiation and presentation skills is a must have.

**Technical requirements**:
**Software**:

- Proficiency with Microsoft Office

**Key Competencies**:
Integrity and Accountability

Building Alignment

Driving Results

Teambuilding

Communication

Attendance and Punctuality

**Physical Requirements**:
Office environment, limited physical demands. Physical activities of the job include:

- Sitting
- Repetitive Motions
- Walking
- Reaching

**Working conditions**:
There is low risk of exposure to fumes, noxious odors, dusts, lighting extremes or any other adverse working conditions.

Argo is committed to complying with Employment Equity, Accessibility for Ontarians with Disabilities Act and the Human Rights Code throughout the entire employment cycle. If you require accommodation at any stage in the recruitment process, please let us know.

**Salary**: $42,000.00-$47,000.00 per year

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- Tuition reimbursement
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- office customer service: 2 years (required)

Work Location: In person

  • Customer Service Representative

    5 months ago

    New Hamburg, Canada Like New Collision Group Full time

    CSN Golden Triangle Collision is a respected auto repair company that has been in business for over 50 years with 4 locations in the Waterloo Region and Guelph. We are currently looking for an experienced Customer Service Representative to join our New Hamburg team. This role provides a variety of job tasks, you get to meet lots of different people, you'll...

  • Customer Service Representative

    5 months ago

    New Hamburg, Canada Like New Collision Group Full time

    CSN Golden Triangle Collision is a respected auto repair company that has been in business for over 50 years with 4 locations in the Waterloo Region and Guelph. We are currently looking for an experienced Customer Service Representative to join our New Hamburg team. This role provides a variety of job tasks, you get to meet lots of different people, you'll...

  • Csr (Customer Service Representative)

    2 months ago

    New Hamburg, Canada TLC Pet Food Full time

    **A fast-growing premium quality pet food company seeking to add to our team!** TLC Pet Food is an e-commerce pet food company serving pet owners across Canada and the United States. Committed to providing our customers with premium quality pet food, incredible value, and unmatched customer service; we are looking for the right individual to join our Pet...

  • Customer Service Administrator

    4 months ago

    New Hamburg, Canada Klassen Bronze Ltd Full time

    Klassen Bronze Ltd. is a manufacturer and distributor of hardware products to the retail trade across Canada and is located in New Hamburg, Ontario, 10 minutes west of Kitchener. We are currently looking for a Customer Service Administrator to start immediately. This position is considered Permanent Full-time with approximate hours of 36 per...

  • Bilingual Customer Service

    5 months ago

    New Hamburg, Canada Klassen Bronze Ltd Full time

    Klassen Bronze Ltd. located in New Hamburg, Ontario only 10 minutes west of Kitchener and currently looking for a Bilingual French/English Customer Service Representative. Klassen Bronze is a manufacturer and distributor of hardware products to the retail trade, across Canada. This position is considered Permanent/Full-time with 36 hours per...

  • Service Coordinator

    4 days ago

    New Glasgow, Nova Scotia, Canada Campbell's Auto Service Full time

    This is a fantastic opportunity to join Campbell's Auto Service as a Service Coordinator. As a Service Coordinator, you will be responsible for addressing customer complaints and concerns, answering inquiries, and providing information to customers. You will also be responsible for arranging billing for services, arranging refunds and credits, and...

  • Nas Customer Service Representative

    5 days ago

    New Hamburg, Canada Wilbur-Ellis Company Full time

    Investing in You, join a 100-year-old, family-owned leader in Ag - and grow with us! Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work...

  • Administrative Coordinator

    3 weeks ago

    New Hamburg, Ontario, Canada Euro-Can Pet Products Full time

    Job Title: Administrative SpecialistWe are seeking a highly organized and detail-oriented Administrative Specialist to join our team at Euro-Can Pet Products. As an Administrative Specialist, you will be responsible for providing administrative support to our team, ensuring the smooth operation of our office.Key Responsibilities:Scheduling and Coordination:...

  • Administrative Coordinator

    3 weeks ago

    New Hamburg, Ontario, Canada Euro-Can Pet Products Full time

    Job Title: Administrative SpecialistWe are seeking a highly organized and detail-oriented Administrative Specialist to join our team at Euro-Can Pet Products. As an Administrative Specialist, you will be responsible for providing administrative support to our team, ensuring the smooth operation of our office.Key Responsibilities:Scheduling and Coordination:...

  • Administrative Coordinator

    2 weeks ago

    New Hamburg, Ontario, Canada Euro-Can Pet Products Full time

    Job Title: Administrative SpecialistWe are seeking a highly organized and detail-oriented Administrative Specialist to join our team at Euro-Can Pet Products. As an Administrative Specialist, you will be responsible for providing administrative support to our team, ensuring the smooth operation of our office.Key Responsibilities:Scheduling and Coordination:...

  • Administrative Coordinator

    2 weeks ago

    New Hamburg, Ontario, Canada Euro-Can Pet Products Full time

    Job Title: Administrative SpecialistWe are seeking a highly organized and detail-oriented Administrative Specialist to join our team at Euro-Can Pet Products. As an Administrative Specialist, you will be responsible for providing administrative support to our team, ensuring the smooth operation of our office.Key Responsibilities:Scheduling and Coordination:...

  • Postal Clerk

    7 days ago

    New Hamburg, Ontario, Canada Canada Post Corp Full time

    Job Title: Postal Clerk - Retail Customer Service RepresentativeJob Summary: We are seeking a skilled and customer-focused individual to join our team as a Postal Clerk - Retail Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, processing financial transactions, and...

  • Administrative Coordinator

    2 months ago

    New Hamburg, Ontario, Canada Pita Pit Full time

    Job SummaryPita Pit is seeking an organized and detail-oriented Administrative Assistant to join our team. As an Administrative Assistant, you will be responsible for providing administrative support to our staff, ensuring the smooth operation of our office.Key ResponsibilitiesScheduling and Coordination: Schedule and confirm appointments, meetings, and...

  • Administrative Coordinator

    2 months ago

    New Hamburg, Ontario, Canada Pita Pit Full time

    Job SummaryPita Pit is seeking an organized and detail-oriented Administrative Assistant to join our team. As an Administrative Assistant, you will be responsible for providing administrative support to our staff, ensuring the smooth operation of our office.Key ResponsibilitiesScheduling and Coordination: Schedule and confirm appointments, meetings, and...

  • Administrative Coordinator

    2 months ago

    New Hamburg, Ontario, Canada Pita Pit Full time

    About the RolePita Pit is seeking a highly organized and detail-oriented Administrative Assistant to join our team. As an Administrative Assistant, you will provide administrative support to our staff, ensuring the smooth operation of our office.Key ResponsibilitiesScheduling and CoordinationSchedule and confirm appointments for our staff and management...

  • Administrative Coordinator

    2 months ago

    New Hamburg, Ontario, Canada Pita Pit Full time

    About the RolePita Pit is seeking a highly organized and detail-oriented Administrative Assistant to join our team. As an Administrative Assistant, you will provide administrative support to our staff, ensuring the smooth operation of our office.Key ResponsibilitiesScheduling and CoordinationSchedule and confirm appointments for our staff and management...

  • Administrative Coordinator

    3 weeks ago

    New Hamburg, Ontario, Canada Euro-Can Pet Products Full time

    Job Title: Administrative SpecialistWe are seeking a highly organized and detail-oriented Administrative Specialist to join our team at Euro-Can Pet Products. As an Administrative Specialist, you will be responsible for providing administrative support to our team, ensuring the smooth operation of our office.Key Responsibilities:Scheduling and Coordination:...

  • Administrative Coordinator

    4 weeks ago

    New Hamburg, Ontario, Canada Euro-Can Pet Products Full time

    Job Title: Administrative SpecialistWe are seeking a highly organized and detail-oriented Administrative Specialist to join our team at Euro-Can Pet Products. As an Administrative Specialist, you will be responsible for providing administrative support to our team, ensuring the smooth operation of our office.Key Responsibilities:Scheduling and Coordination:...

  • Administrative Coordinator

    3 weeks ago

    New Hamburg, Ontario, Canada Euro-Can Pet Products Full time

    Job Title: Administrative SpecialistWe are seeking a highly organized and detail-oriented Administrative Specialist to join our team at Euro-Can Pet Products. As an Administrative Specialist, you will be responsible for providing administrative support to our team, ensuring the smooth operation of our office.Key Responsibilities:Scheduling and Coordination:...

  • Administrative Coordinator

    3 weeks ago

    New Hamburg, Ontario, Canada Euro-Can Pet Products Full time

    Job Title: Administrative SpecialistWe are seeking a highly organized and detail-oriented Administrative Specialist to join our team at Euro-Can Pet Products. As an Administrative Specialist, you will be responsible for providing administrative support to our team, ensuring the smooth operation of our office.Key Responsibilities:Scheduling and Coordination:...