
Csr (Customer Service Representative)
4 weeks ago
**A fast-growing premium quality pet food company seeking to add to our team**
TLC Pet Food is an e-commerce pet food company serving pet owners across Canada and the United States. Committed to providing our customers with premium quality pet food, incredible value, and unmatched customer service; we are looking for the right individual to join our Pet Service Team.
If you love pets and people, have excellent written and oral communication skills and thrive in a fast-paced environment, TLC Pet Food wants to hear from you
**The Role**
As part of the TLC Pet Service Team, the customer service representative is responsible for delivering unmatched customer service to the Company’s fast-growing customer base.
Responsibilities include:
- Interacting with customers by telephone, electronically, or in person
- Responding promptly and professionally to customer inquiries via the Company’s internal ticketing system
- Managing customer accounts -account creation, updating payment and shipping information, assisting with placing orders/managing Autoship schedules, etc., via the Company’s Business Management System
- Authorizing returns and issuing refunds
- Coordinating and communicating with other departments
- Performing other tasks as assigned
**Position Requirements**
This role is performed on-site at the Company’s Canadian headquarters, located at 3514 Bleams Rd., New Hamburg, Ontario; just 20 minutes from Kitchener.
Mon - Fri 8:30 AM to 4:30 PM
Pay: From $20.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- New Hamburg, ON N3A 2J7: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
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