Csr (Customer Service Representative)

4 months ago


New Hamburg, Canada TLC Pet Food Full time

**A fast-growing premium quality pet food company seeking to add to our team**

TLC Pet Food is an e-commerce pet food company serving pet owners across Canada and the United States. Committed to providing our customers with premium quality pet food, incredible value, and unmatched customer service; we are looking for the right individual to join our Pet Service Team.

If you love pets and people, have excellent written and oral communication skills and thrive in a fast-paced environment, TLC Pet Food wants to hear from you

**The Role**

As part of the TLC Pet Service Team, the customer service representative is responsible for delivering unmatched customer service to the Company’s fast-growing customer base.

Responsibilities include:

- Interacting with customers by telephone, electronically, or in person
- Responding promptly and professionally to customer inquiries via the Company’s internal ticketing system
- Managing customer accounts -account creation, updating payment and shipping information, assisting with placing orders/managing Autoship schedules, etc., via the Company’s Business Management System
- Authorizing returns and issuing refunds
- Coordinating and communicating with other departments
- Performing other tasks as assigned

**Position Requirements**

This role is performed on-site at the Company’s Canadian headquarters, located at 3514 Bleams Rd., New Hamburg, Ontario; just 20 minutes from Kitchener.

Mon - Fri 8:30 AM to 4:30 PM

Pay: From $20.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- New Hamburg, ON N3A 2J7: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person



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