Clinic Coordinator
1 month ago
**About**
Located in the heart of New Westminster, we’re dedicated to providing a professional and welcoming atmosphere where excellence in care meets advanced technology. Our mission is to empower clients with high-quality treatments and expert education on health, wellness, and beauty. We offer a wide range of laser skin treatments, facials, injectables, laser hair removal, cryolipolysis, and ZO Skin Health exclusive product.
**position overview**
As the Clinic Coordinator you will be the first point of contact for all visitors and inquiries to our clinic, embodying our commitment to outstanding service. This role requires a friendly and professional demeanour, excellent organizational skills, and the ability to handle various administrative tasks efficiently.
**Key Responsibilities**:
- **Client Interaction**:
- Greet and welcome clients and visitors in a warm, professional manner.
- Manage incoming calls and inquiries, providing information about services, scheduling appointments, and addressing client needs.
- Ensure client forms are signed, photos and profiles are up to date
- Ensure a positive and seamless experience for every client from their first contact to their visit.
- Assist clients with product recommendations and knowledge
- **Administrative Duties**:
- Organize and manage inbound and outbound mail, ensuring timely distribution.
- Maintain accurate records of client appointments, cancellations, and follow-ups using the clinic’s scheduling software.
- Assist with billing and payment processing, ensuring accuracy and confidentiality.
- Upkeep clinic invoices, orders, inventory and support management
- Prepare and maintain clinic supplies, ensuring we are well-organized and stocked at all times
**Qualifications**:
- High school diploma or equivalent; additional relevant education or certification is a plus.
- Previous experience in a front desk or administrative role, preferably in a healthcare or spa setting.
- Strong interpersonal and communication skills, with a polite and professional demeanor.
- Detail-oriented with excellent organizational abilities.
- Proficient with Apple products and familiarity with JaneApp or similar management software
- Previous experience/knowledge of Zo Skin Health product is a plus
- Ability to multitask and work effectively in a fast-paced environment
- A team player who is willing to assist colleagues and contribute to a positive work culture.
**What we offer**
- Competitive pay based on relevant experience
- Commission on product sales
- Opportunities for professional development and growth within the clinic.
- A supportive and friendly work environment.
- Employee discounts on services and products
- Free parking on-site
This position is a required in-person role, hours ranging from 15-40 hours a week based on role (part-time/full-time).
**How to apply**
**Job Types**: Full-time, Part-time, Permanent
Pay: $17.65-$22.00 per hour
Expected hours: 15 - 40 per week
Additional pay:
- Commission pay
**Benefits**:
- Company events
- Dental care
- Flexible schedule
- On-site parking
- Store discount
- Vision care
Flexible language requirement:
- French not required
Schedule:
- Day shift
- Weekends as needed
Application question(s):
- Are you able to drive or transit consistently to the location?
**Education**:
- Secondary School (required)
**Experience**:
- Social media management: 1 year (required)
- Customer service: 2 years (required)
- Organizational skills: 1 year (required)
Work Location: In person
Expected start date: 2024-10-16
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