Room Attendant, Fairmont Gold
3 weeks ago
Company Description
For over 93 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold - the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.
**Job Description**:
First impressions are everything As a Fairmont Gold Room Attendant with Accor Hotels, you will act as a brand ambassador in creating the essential Toronto experience for each one of our values guests in a luxury boutique setting.
- Consistently offer professional, polished, friendly and engaging service
- Intuitive service culture
- Clean and inspect all assigned guestrooms including: dusting, making beds, soiled linen removal from rooms, and retrieval of clean linen from linen closets, vacuuming, bathroom cleaning, inside window cleaning, replenish rooms with supplies, evening refresh
- Maintaining a 95% average on monthly audits conducted by Gold Floor Manager
- Ensure the needs of our most valued guests are anticipated and the high level of service is being maintained by the department
- Sign in and out master keys daily which may include using the Key Tracer system
- Utilize REX/HOTSOS according to standard
- Maintain proper usage of cleaning supplies and equipment in accordance with RYH policies and procedures
- Return and properly tag all lost and found articles in the Housekeeping Office
- Follow departmental policies, procedures and service standards
- Report necessary maintenance items
- Follow all safety and sanitation policies and procedures
- Assist the Houseperson with maintaining the cleanliness of all areas on the gold floors including closets and corridors
- Openly communicate to all Fairmont Gold colleagues to enhance overall guest experience
- Ensuring that no items are placed in the corridor at any time
- Responsible for Evening Refresh service and ensuring all standards and expectations are met
- May be responsible for placing guest preference items in rooms prior to arrival or upon request through direct conversation with guest
- Other duties as assigned by leaders
**Qualifications**:
- Previous housekeeping experience is required
- Excellent verbal and written communication
- Strong interpersonal and problem solving abilities
- Proficient in English language
- Highly responsible & reliable
- Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
- Has achieved a 90% or higher average on monthly audits
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Must be able to work weekends, shift work, holidays
Physical Aspects of Position include but are not limited to the following:
- Constant standing and walking throughout shift
- Frequent lifting and carrying up to 50 lbs
- Ability to push or pull objects up to 50 lbs
- Working above shoulder height is required
- Frequent kneeling, pushing, pulling, lifting
- Frequent ascending or descending ladders, stairs and ramps
Additional Information
Do you enjoy helping others and building emotional connections to make people feel special and welcomed? If so, then we want YOU to be part of our Fairmont Royal York family.
Every day you will be responsible for engaging with our guests, clients and colleagues. You will create the essential Toronto experience at the hotel that has been a Canadian icon for over 91 years. You will be given the responsibility to ensure that our guests and colleagues feel WELCOMED, CARED FOR and INCREDIBLE. Being part of the Fairmont Royal York family is more than providing warm and consistent service. As an ambassador of Fairmont Royal York, you will take the initiatives necessary to turn moments into memories by taking the time to understand our guests’ purposes: why are they staying at Fairmont Royal York, what is their length of stay and what are their preferences and passions? Making our guests feel heard and cared for creates an emotional connection to our brand and builds loyalty.
These emotional connections are not just for guests. As part of the Fairmont Royal York family, you will be tasked with creating impactful relationships with your colleagues.
If creating these lasting relationships and experiences excites you, read more about how your role supports our vision of continuing to create the essential Toronto experience
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide for you and your family
- Daily meals provided in our staff cafeteria
- Complimentary dry cleaning of business attire
- Learning programs through our Academies designed to sharpen your skills
- Ability to make a di
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