Fairmont Gold Supervisor
3 weeks ago
**Company Description**
For over 94 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold - the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.
Fairmont Gold highest level of personalized luxury service within the Fairmont Royal York and the finest hotel experience in Toronto. Reporting to Fairmont Gold Manager, the Fairmont Gold Supervisor collaborates with all hotel departments to curate unforgettable moments within the Fairmont Gold Lounge and our beautifully appointed rooms.
Followed by:
- Consistently offer professional, friendly and engaging service
- Coordinating all aspects of the Fairmont Gold floors, to ensure the smooth operation and highest level of guest satisfaction at all times.
- Engage Fairmont Gold guests with full concierge services, creating the quintessential Toronto experience.
- Supervising all contributing staff members who provide services to the Fairmont Gold area to ensure that the appropriate services levels are provided and achieved at all times.
- Handle Fairmont Gold guest concerns in relations to the areas and react quickly, logging, following up and bringing to full resolution.
- Lead the operation of the Fairmont Gold arrival and departures experience.
- Involvement with training, development and performance management of all Fairmont Gold Pantry Attendants.
**Qualifications**
- A minimum of two years' experience in comparable luxury concierge or Front Office.
- Previous experience in a supervisory capacity.
- Excellent leadership, written/verbal communication and interpersonal skills..
- An operational knowledge and proficiency in Front Office Systems-Oracle Opera and Microsoft Office suite.
- Degree or Diploma in Hospitality Management is an asset.
**Additional Information** Visa Requirements**: Must provide proof of eligibility to work in Canada.
**Job Perks & Benefits**:
- Complimentary meal in our staff cafeteria each shift
- Exclusive discounts at Accor branded properties worldwide with our colleague benefit card
- Complimentary dry-cleaning services for your work attire
- Learning programs tailored to hone your skills and talents
- Opportunities to make a meaningful impact by participating in our Corporate Social Responsibility initiatives, including our Sustainability Committee and Diversity, Equity & Inclusion (DEI) Committee
- Career advancement opportunities, with pathways to national and international promotions, the opportunities are limitless
- Access to our comprehensive benefits package, including extended health, dental, vision benefits; life and disability insurance; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax-Free Savings Account (TFSA) (for salaried roles).
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