Telephone Support Agent

4 weeks ago

Quebec City, Canada Desjardins Full time

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

Job Level

NV-03

The incumbent takes phone calls originating from the AccèsD contact centre, frequently concerning unresolved issues. Process transaction notices and act as the liaison between caisse operations and the AccèsD contact centre.

General Information on the Position

Main Responsibilities- Take transactional, convenience and informational calls originating from the AccèsD Contact Centre. Propose customized and sustainable solutions and ensure the satisfaction of members and customers- Process transaction notices originating from the contact centre and follow up with members and customers within 24 hours- Assist members and customers to optimize their use of Desjardins products and services by providing them with information, guiding them in their operations, and, when applicable, by selling convenience and automation products and services- Compile complaints and problems reported by members, customers, caisse employees and managers, and contact centre and Desjardins Group components. Identify ways to improve service quality and propose solutions- When coming into contact with members and customers, work to strengthen the trust they have in Desjardins by adequately responding to their needs- Ensure that activities are completed in a timely fashion and in accordance with prescribed quality standards- Ensure the security of transactions and operations in accordance with current policies, practices and standards.

Other working conditions- The work arrangement for the position is hybrid work #LI-Hybrid- Number of jobs available : 1

**Qualifications**:
- High school diploma in a related field- A minimum of 2 years of relevant experience

Please note that other combinations of qualifications and relevant experience may be considered- For vacant positions available in Quebec, please note that knowledge of French is required

Specific knowledge- Knowledge of all counter and convenience products and services- Knowledge of integrating data into systems- Understanding of the philosophy and fundamentals of financial services cooperatives- Knowledge of operating procedures related to convenience products and services and automated and assisted transactions- Understanding of telephone protocol- Knowledge of service standards

Desjardins Cross-sector skills

Action oriented, Customer Focus, Differences, Nimble learning

Key competencies for the job

Communicates effectively, Interpersonal Savvy, Situational adaptability

Work Location

Caisse Desjardins de Beauport

Trade Union

Non Syndiqué

Unposting Date

2023-04-24

Job Family

Member/client sales and service (FG)

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.

  • Technical Support Agent

    3 weeks ago

    Quebec City, Canada Data Dis Full time

    DataDis is a leading provider of fleet maintenance software solutions for any organization managing fleets or heavy equipment. We offer solutions adapted for the transport, construction, bus, cities & municipalities, leasing centres, and repair centres industries. Our mission is to make sure that our clients’ vehicle fleets stay reliable and safe by...

  • Cellular Telephone Technician

    4 weeks ago

    Quebec City, Canada GL economique Full time

    Work Term: Temporary - Work Language: Bilingual - Hours: 35 hours per week - Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years - or equivalent experience **Work site environment**: - Confined spaces **Tasks**: - Diagnose and locate equipment faults, and adjust, replace or repair telecommunications...

  • Cellular Telephone Technician

    4 weeks ago

    Quebec City, Canada GL economique Full time

    Work Term: Temporary - Work Language: Bilingual - Hours: 35 hours per week - Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years - or equivalent experience **Work site environment**: - Confined spaces **Tasks**: - Diagnose and locate equipment faults, and adjust, replace or repair telecommunications...

  • Sales Support Agent

    4 weeks ago

    Quebec City, Canada Eddyfi Technologies Full time

    Are you up for a challenge in the world of high-tech? We'd love to have you on board! Eddyfi Technologies is looking for a Sales Support Agent to join our team. **Your daily life**: - As a key member of the team, you will support the international sales team with energy and attention to detail: generating quotes, order entry and effective tactical support....

  • Sales Support Agent

    4 weeks ago

    Quebec City, Canada Eddyfi Technologies Full time

    Are you up for a challenge in the world of high-tech? We'd love to have you on board! Eddyfi Technologies is looking for a Sales Support Agent to join our team. **Your daily life**: As a key member of the team, you will support the international sales team with energy and attention to detail: generating quotes, order entry and effective tactical support. In...

  • Technical Support Agent

    3 weeks ago

    Quebec City, Canada Moneris Solutions Full time

    UEAT est une entreprise dynamique située dans la ville de Québec, au Québec, qui révolutionne l’industrie de la restauration au Canada grâce à des solutions de commande en ligne et libre-service. Sa mission est de simplifier la vie des restaurateurs à travers le Canada. Joignez-vous à cette aventure et participez à la transformation numérique de...

  • Technical Support Agent

    3 weeks ago

    Quebec City, Canada UEAT Full time

    UEAT est une entreprise dynamique située dans la ville de Québec, au Québec, qui révolutionne l’industrie de la restauration au Canada grâce à des solutions de commande en ligne et libre-service. Sa mission est de simplifier la vie des restaurateurs à travers le Canada. Joignez-vous à cette aventure et participez à la transformation numérique de...

  • Agent, Support Technique

    4 weeks ago

    Quebec City, Canada Groupe Médicus Full time

    **Description de poste**: Notre succursale de Québec (Savard Ortho Confort) est présentement à la recherche d'un(e) agent(e) support technique pour son atelier. Relevant de la directrice de succursales, notre futur(e) collègue sera appelé(e) à: - Répondre aux appels de l'atelier; - Évaluer le travail à effectuer et le niveau de priorité; -...

  • Agent, Support Mécanique

    4 weeks ago

    Quebec City, Canada Groupe Médicus Full time

    **Description de poste**: Notre succursale de Québec (Savard Ortho Confort) est présentement à la recherche d'un(e) agent(e) support mécanique pour son atelier. Relevant de la directrice de succursales, notre futur(e) collègue sera appelé(e) à: - Répondre aux appels de l'atelier; - Évaluer le travail à effectuer et le niveau de priorité; -...

  • Reservations Agent

    4 weeks ago

    Quebec City, Canada Marriott International, Inc Full time

    **Additional Information** Pay Range: $23.00 - $25.56 per hour **Job Number** 23103894 **Job Category** Reservations **Location** Delta Hotels Quebec, 690 Boul Rene Levesque Est, Quebec City, QC, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Process all reservation requests,...

  • Agent de Sécurité

    4 weeks ago

    Quebec City, Canada GardaWorld Full time

    **Pret a revetir l'uniforme?**: Plus qu'un emploi - 26% de nos employes corporatifs chez GardaWorld ont commence comme employes de premiere ligne. Si vous avez l'esprit d'entreprise et que vous etes ambitieux, ce pourrait etre le debut de votre carriere chez GardaWorld! Nous elargissons nos rangs dans la ville de Quebec! Grace a notre grande variete de...

  • Administrative Support Agent – Class I

    6 days ago

    Quebec City, Canada EightSix Network Full time

    Job Description ROLE SUMMARY: The principal and customary work of the employee in this employment class consists of receiving and forwarding telephone calls, following up on inquiries and performing a variety of administrative functions of a relatively complex nature according to established methods and procedures and clerical functions related to...

  • Technical Support Agent

    2 months ago

    Quebec City, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...

  • Technical Support Agent

    2 months ago

    Quebec City, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...

  • Operations Support Agent

    3 weeks ago

    Quebec City, Canada InnovMetric Software Inc. Full time

    Overview: Are you known for your versatility and team spirit? Have you always dreamed of working for a company that operates on a global scale? Excellent! You’re in the right place. We have a stimulating job opportunity that will put your skills to good use. InnovMetric is looking for an Operations support agent to join our existing team. A welcoming work...

  • Support Agent, Product Administration

    2 weeks ago

    Quebec City, Canada Desjardins Full time

    Temporary position for 12 months This posting is intended primarily for unionized employees covered by the AESF - Québec certification of the Services and Operations, Investment Products vice-presidency As a product administration support agent, you provide administrative support to Desjardins components and help administer specialized products and...

  • Agent(E), Support Mécanique

    2 weeks ago

    Quebec City, Canada Groupe Médicus Full time

    **Description de poste**: Notre succursale de Québec (Savard Ortho Confort) est présentement à la recherche d'un(e) agent(e) support mécanique pour son atelier. Relevant de la directrice de succursales, notre futur(e) collègue sera appelé(e) à: - Répondre aux appels de l'atelier; - Évaluer le travail à effectuer et le niveau de priorité; -...

  • Agent(E), Support Technique

    4 days ago

    Quebec City, Canada Groupe Médicus Full time

    **Description de poste**: Notre succursale de Québec (Savard Ortho Confort) est présentement à la recherche d'un(e) agent(e) support technique pour son atelier. Relevant de la directrice de succursales, notre futur(e) collègue sera appelé(e) à: - Répondre aux appels de l'atelier; - Évaluer le travail à effectuer et le niveau de priorité; -...

  • Agent(E) Support Mécanique

    4 weeks ago

    Quebec City, Canada SAVARD Ortho Confort Full time

    Notre succursale de Québec (Savard Ortho Confort) est présentement à la recherche d'un(e) agent(e) support mécanique pour son atelier. Relevant du Directeur logistique et services techniques, notre futur(e) collègue sera appelé(e) à: - Répondre aux appels de l'atelier; - Évaluer le travail à effectuer et le niveau de priorité; - Planifier les...

  • Agent Soutien Administratif I

    1 week ago

    Quebec City, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...