Associate Facilities Specialist

7 months ago

Mississauga, Canada McKesson Full time

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

**Section A - Specific Responsibilities**:
Duties and responsibilities generally include but are not limited to:
Facilities Operations:

- Assist in managing day-to-day facilities operations, including maintenance, security, and vendor management, to ensure a safe and functional work environment.
- Assist in developing and implementing office operations policies and procedures that meet staff and visitor needs while adhering to health and safety regulations.
- Issue and cancel building access cards, prepare access card usage reports, and promote compliance with access card requirements.
- Respond to security incidents, emergencies, or breaches following established protocols.
- Provide excellent internal customer service by responding to inquiries and complaints, ensuring timely and quality service delivery, and following up with clients to ensure satisfaction.
- Participate in and ensure ongoing compliance with the OHSA related to Health & Safety inspections and reporting.
- Support the development and/or delivery of Health & Safety training for all employees including, first aid & CPR, evacuation procedures, and other topics as necessary.

Security**:

- Issue and cancel building access cards in accordance with policy
- Prepare reports related to access card usage to ensure accurate tracking and compliance.
- Promote and enforce occupant compliance with the requirement to wear access cards.
- Respond promptly and effectively to security incidents, emergencies, or breaches, following established protocols.

Internal Customer Service:

- Responds to client inquiries and complaints.
- Ensures timely and quality service delivery to clients.
- Follows up with clients to ensure customer satisfaction.
- Support customer understanding of processes by participating in tours, orientations, and development/delivery of training materials.
- Support client meetings
- Troubleshoot and provide assistance with workplace technology

Mail Management:

- Process all incoming and outgoing mail.
- Perform mail fulfillment tasks, including sorting, and posting.
- Maintain copier rooms and replenish copy paper stock.
- Maintain the shipping and receiving area.

**Section B - General Responsibilities**:

- Maintain office supplies (inventory)
- Maintain a neat and orderly work area, following company policies and safety regulations.
- Foster a culture of excellence and prioritize customer service.
- Act in accordance with McKesson I2CARE principles.
- Collaborate with team members from various departments to achieve departmental goals and resolve internal and external customer issues.
- Perform all other duties as required.

**Section C - Position Requirements**:
Critical Skills/Business Experience
- College level education or equivalent experience
- Minimum 2 years of experience working in facilities, project management, real estate, or property management.
- Growth and digital mindset+
- Highly organized with the ability to manage multiple tasks in a fast-paced environment.
- Excellent facilitation, communication, interpersonal, and customer service skills.
- Exceptional analytical and problem-solving skills.
- Strong written and verbal communication skills.
- Strong interpersonal skills and the ability to work independently and in a team environment.
- Ability to meet deadlines and make sound decisions.
- Ability to handle multiple requests and be responsive to staff/vendor/contractor requests and service issues.
- Responsible for follow-up on actions based on various team projects/tasks.
- Recognize and act on opportunities, think "outside the box," and bring creative, nonstandard, and innovative solutions.
- Ability to perform and manage projects using independent judgment and personal initiative.
- Excellent computer knowledge and proficiency in Microsoft Office, excel, word, and PowerPoint.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

**Our Base Pay Range for this position**

$49,800 - $83,000

**McKesson is an Equal Opport

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