Facilities Specialist

4 weeks ago

Mississauga, Canada Amplifon Americas Full time

The Facilities Specialist is response for operations, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned portfolio. The successful individual will support Amplifon Canada's clinics by providing best in class facilities support to optimize clinic efficiency and performance. Responsibilities include the coordination of the vendor support process for assigned Canadian locations and ensures timely implementation, escalation and follow-up.

**Key Responsibilities**:

- Oversee operations and maintenance activities, ensuring compliance with contract obligations and achieving facility uptime objectives. Ensure safe, reliable operations across managed locations
- Conduct regular inspections of facilities to identify maintenance needs, safety hazards, and compliance with regulations
- Maintain inventory of materials and supplies, ensuring adequate stock levels for ongoing projects
- Assist Senior Construction Manager with set-up of trades for particular jobs
- Supervise maintenance and repair activities, ensuring timely, safe, and high-quality work by internal technicians and service providers
- Maintain accurate documentation in service maintenance databases
- Work with the Facilities Management team to input, assign and complete work orders within the facility management workorder system
- Act as the primary contact for health and safety compliance, administer vendor safety
- Develop and maintain effective client relationships, ensuring ongoing satisfaction. Serve as the escalation point for facilities-related issues
- Collaborate with Construction and Senior Manager to develop and execute maintenance project plans, manage costs and budgets, and oversee project delivery

**Qualifications in this role include, but are not limited to**:

- 3-5 years Facilities experience, management of multiple sites required
- Strong competence with Microsoft Office (Word, Excel, and PowerPoint)
- Local travel requirements to sites for projects or inspections approximately 25% of time (or less) aligned with needs of the business

**Preferred Experience and Skills**:

- Completion of Diploma or Degree
- 3 years Project Management experience preferred
- Strong communication skills
- written and oral
- Strong planning and organizational skills; highly effective at multi-tasking and persistently ensuring tasks are seen through in a timely and accurate completion
- Ability to work well independently as well as part of a team; takes initiative and is comfortable with pushing conventional thinking
- Ability to deliver excellent customer service at all levels of the organization and with external stakeholders
- Demonstrated ability to work under pressure to meet deadlines
- Excellent problem-solving skills, accuracy, and attention to detail
- Experience with Project Management software (Asana, Microsoft Project)
- Experience with CMMS or Service Ticket software

**Benefits Offered**:

- Competitive compensation: 60,000-70,000 CAD
- Extended Medical, Dental, Vision Benefits, RRSP and DPSP with company match, generous vacation, paid holidays, in addition to other benefits
- Flexible work arrangements to help support your work/life balance.
- Expand your experience by taking advantage of our global mobility opportunities

**About Us**:
Amplifon is the global leader in the Hearing Care Retail market. We have 70+ years of history behind us and we continue to invest and innovate to make more possible every day. With a global presence spanning 26 countries, our team of over 19,400 passionate professionals are on a mission to help people rediscover the emotions of sound. Amplifon Americas, defined as Canada, Latin America, and the United States is the largest market in the organization with significant growth potential over the next several years.

At Amplifon, we don't just provide hearing care solutions-we advocate for the individuals behind our success. Joining our team means more than just a job; it's an invitation to be heard, to create meaningful connections, and to form your own path to success. With an encouraging environment brimming with opportunities for development, you'll find yourself surrounded by colleagues who are not just coworkers, but supporters for your journey.

In recognition of our commitment to empowering people, we are thrilled to announce that Amplifon has been honored as a "Top Employer 2024" across Europe, the United States, Canada, and New Zealand by the Top Employers Institute. Join us in our quest to empower lives and be part of a team that's shaping the future of hearing care with passion and innovation.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resource

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