Guest Services Representative- Part Time

5 months ago

Moncton, Canada Great Canadian Full time

Guest Services Representative - Casino

**JOB DESCRIPTION**

**About this Role**

Reporting to the Guest Services Supervisor, being a Guest Services Representative at a casino is like being the superhero of customer service. Everyday is a new adventure as we navigate through the various needs and requests of our guests. It’s a high-stakes game of customer service where one wrong move can send a patron from elated to unhappy in seconds. But when you successfully navigate the chaos and successfully solve a problem and leave a guest with a smile on their face, it’s the ultimate payoff. This is a fast paced and exciting job where you never know what kind of characters you know it will be exciting. Soif an exciting workplace is what you are looking for, then get on your best poker face, and let the fun begin

**What you’ll get to DO**
- Provide excellent customer service, including welcoming guests, answering inquiries, and building relationships
- Assist in marketing the Rewards Club program, explain membership benefits to guests, process RC transactions
- Assist with on-site events, promotions and entertainment initiatives and perform tasks such as coat check and ticket collection as well as reconcile floats
- Assist guests with purchasing event/show tickets, lottery tickets and gift shop items, replenish gift shop stock
- Address and resolve guest issues and maintain confidentiality and extremely high customer service standards
- Work with the marketing team to promote cross functional communication so that all site staff are familiar with the casino’s marketing efforts.

**What you’ll need to be Successful**
- Must possess excellent interpersonal, communication in both English & French
- Must be 19 years of age or older
- Ability to obtain a Provincial Gaming License from the Provincial Gaming Authority
- Preference will be given to applicants with at Marketing, Sales or Business diploma/degree
- Ability to work and thrive in a team oriented environment and be able to also work independently
- Availability for all shifts and able to stand for long periods of time

**What’s in it for you?**

Great Canadian's Compensation and Total Rewards Program is designed to ensure that performance, compensation and rewards are linked in a fair and equitable manner. The Company’s Compensation and Total Rewards Program strives to ensure that:

- The Company’s Total Rewards Package is competitive within the industries and areas in which we operate.
- Extended Health benefits eligible at 3 months of employment
- The salary range for Guest Services Representative is $16.15 - $18.30 per hour depending on experience with Salary increases and career advancement opportunities

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