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Quality Assurance and Process Specialist

5 months ago

SaintJeansurRichelieu, Canada ABB Full time

**Quality Assurance and Process Specialist**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
ABB Installation Products Division (formerly Thomas&Betts),is the number one manufacturer of electrification products in North America with a 125-year history of providing innovation and customer
- focused solutions for connecting and protecting electrical systems, as well as a unique differentiated medium voltage offering. Our products are used all around you, every day - orbiting the earth, working on Mars, on the fastest trains we ride, in the fastest cars of the world, crossing oceans, in factories producing your food, in the tallest buildings of the world, in the most modern hotels and in the walls of your home. With a portfolio of more than 200,000 products marketed under more than 38 premium brand names, our Division offerings are found wherever electricity is used. The quality assurance and process specialist reports to the director of Customer Operations. He is responsible for deploying and supporting a culture of quality, by ensuring and controlling quality with systems and tools to surpass customer expectations, while ensuring sustainable operations. He participates in the support and maintenance of the group's quality management system, as well as in the optimization and mapping of the processes.

**Your responsibilities**:

- Collaborate with group management to innovatively shape the design and development of his own functional area.
- Represent the voice of the client within the local teams by periodically performing quality assessments according to defined quality criteria.
- Use the analysis of the quality-related data to identify the risks, failures, and non-conformities of the processes.
- Participate in the identification of the quality criteria and the strategy for adopting these criteria.
- Participate in the design, mapping, and maintenance of the quality management docu-mentation to meet the needs of the company.
- Act as an expert to challenge the status quo, identify best practices, and provide innova-tive solutions with the aim of reducing the variability of results produced by the process-es.
- Participate in and support the improvement project activities of the Customer Operations group in order to accelerate their implementation and adoption.

**Your background**:

- Bachelor of Administration or College Diploma in Administration (or equivalent experience).
- At least 5 years of experience in a similar B2B environment.
- Deeply customer-oriented.
- Strong analytical skills.
- Focused on process improvement.
- Ability to manage multiple projects simultaneously while paying close attention to detail.
- Proficiency in Microsoft Office products.
- Fluency in French and English (spoken and written).

**Benefits**:

- Retirement plan
- Accident insurance
- Healthcare plan
- Wellbeing program

**More about us**: