Intake and Brief Services Worker

3 weeks ago

Peterborough, Canada Canadian Mental Health Association - Haliburton, Kawartha, Pine Ridge Full time

**Position Summary**:
The Intake and Brief Services Worker provides intake, advocacy, referral and short-term brief intervention services to individuals presenting with mental health issues, a dual diagnosis or concurrent disorder. The Intake and Brief Service Worker promotes recovery using client centered and strengths-based approaches and carries out these duties as a member of a multi-disciplinary team in an office-based setting. Services include comprehensive assessment, advocacy, referrals, consultation with other service providers, case presentations for determination of eligibility and crisis intervention as required. The Intake and Brief Services Worker provides individuals with brief service evidenced based clinical interventions that can alleviate the current level of acuity.

**This position is not remote-work from home. Please see Working Conditions for more information.**

**Statement of Equity**

At Canadian Mental Health Association, Haliburton, Kawartha, Pine Ridge, (C.M.H.A. H.K.P.R.) we embrace the dignity, integrity, beliefs, and culture of each person and seek to continuously provide safer environments for recovery.

We understand that there may be differences in applicant’s geography, race, ethnicity, sexual and gender diversity, Indigeneity, class position, disability, religion, and other areas of equity, and we seek to create opportunities for all.

The information about yourself that you share with us through the recruitment process can be personal. We commit to respecting the sensitivity of your information and treating it respectfully and safely.

**Vaccination Policy**:
C.M.H.A. H.K.P.R. will require all new staff to be fully vaccinated against COVID-19 and provide proof of vaccination status before the first day of employment. For this purpose, an individual is defined as fully immunized equal or greater than 14 days after receiving their second dose of a two-dose COVID-19 vaccine series or their first dose of a one-dose COVID-19 vaccine series that is approved by Health Canada.

**Key Responsibilities**

**1. Client Supports**
- Define professional role and function of Intake and Brief Services with the client
- Provide intake, brief supports services and crisis intervention to clients, via telephone and in-person, by walk-in and by appointment
- Identify client needs and provides a comprehensive assessment, using the Ontario Common Assessment of Need (O.C.A.N.)
- Assist clients in bridging/navigating social service systems, including income supports (Ontario Disability Support Program., Ontario Works, etc.), psychiatric, medical, behavioural, vocational, educational, housing, and other support services as needed
- Provide information, consultation and service coordination to clients, referral sources, caregivers and colleagues in order to connect clients to appropriate internal and external services
- Assess, develop, and implement measurable psychoeducational interventions, using best practices and evidence-based approaches, to assist in client stabilization, eventual independence, and discharge
- Make clinically appropriate treatment recommendations for service plans
- Work from a trauma-informed and concurrent-disorder-informed approach
- Provide needed support including development of a crisis plan and provides crisis intervention as appropriate
- Stay current on relevant legislation, best practices, treatment approaches, basic psychopharmacology and agency policies and procedures
- Work within formal and informal support systems to promote client stability and self sufficiency
- Facilitate psychoeducational and therapeutic group programming as required
- Provide mental health, developmental disorder, physical health and concurrent disorder information to individuals, care givers and other service providers

**2. Administrative Functions**
- Maintain accurate intake and waiting list systems for the Case Management program and for Developmental Service Ontario
- Contribute to the Tenant Selection process for determination of eligibility for the Supportive Housing Program
- Present cases in order to determine client eligibility for services
- Coordinate timely and accurate case transfers to other service providers as required

**3. Documentation**
- Ensure all client documentation is accurately recorded in a timely manner, e.g. consents, progress notes, service agreements, crisis plans, safety reports, risk assessments etc. as required by agency and program policies and procedures
- Complete the O.C.A.N. assessment tool with clients
- Complete all other necessary program documentation e.g. internal and external referral forms
- Complete all required program-related data collection (e.g. statistics, outcome measures, etc.) in an accurate and timely manner
- Complete administrative tasks, e.g. expense claims, time sheets, Visa requests etc.

**4. Other Activities**
- Develop and promote collaborative partnerships with other service providers, agencies and community partners
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