Practice Manager

2 weeks ago

Ottawa, Canada dentalcorp Full time

**About us**:
Dr. Kamil Abou-Kheir and our team at Cedars Dental has been proudly serving the Ottawa community for years We provide a wide range of dental services to our patients, and we are proud to keep them smiling As we like to say, we do not just treat teeth, we treat people. We believe that a focus on communication, patient comfort, and education is essential to providing the best patient experience. We pride ourselves on providing quality dental care and 4.8 stars on Google reviews, evidence of our exceptional patient service, commitment to continuous learning, and innovative technology.

Our modern and bright practice is located at 101-1407 Bank Street, just one minute from the Billings Bridge Shopping Centre at Banks St. and Riverside Dr in Ottawa. We offer plenty of parking space, convenient shopping and we are easily accessible by public transit.

**Schedule**:_Full-time_**
- Hours are based on the needs of the practice_

**The Opportunity**:
**Why Should You Join?**
- **Career development**: A career with us ensures you have the support, tools, and encouragement you need to grow and evolve as a professional on your individual career path, including access to industry-leading continuing education through the award-winning DC Institute (dcinstitute.ca)
- **Inspirational leadership**: Our practice is supported by leaders who inspire, motivate, and encourage leadership in others, through mentorship, professional development opportunities and modelling of values.
- **Competitive compensation & benefits**: Our compensation packages are reviewed annually in a comparative study that ensures alignment with industry standards.
- **Established and stable practice**: Our successful practice is a leader in patient care, providing a range of services to a loyal and established patient base.
- **Health & Safety and Compliance**: The practice has a strong health and safety culture, with compliance measures embedded in every aspect of the workplace.
- **Network of experienced dental professionals**: You will have opportunities for formal and structured mentorship with esteemed team members and colleagues and access to industry-leading experts in various dental disciplines.
- **Respect for our people**: The team is built on a culture of respect and positivity, where we celebrate individuality and value each other's unique strengths and contributions.
- **Work-life flexibility**: Everyone has a life outside the practice, and we are committed to helping each team member find a healthy, sustainable balance between home and career.

**Key Responsibilities**:
**_ Operational Planning & Execution_**
- Build and execute plans to improve daily operations of the practice ensuring maximum productivity, operational excellence and develop strategies to increase organic patient growth.
- Constantly review clinic environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to team.

**_Compliance & Patient Safety_**
- Partner with Compliance, DC Institute and Human Resources to ensure the clinic is fully compliant and meets the provincial health regulation standards.
- Manage and oversee all compliance programs within the practice, while leading by example to ensure patient safety is a top priority.
- Work in accordance with the practice's Health and Safety Policies and Procedures and in compliance with applicable provincial legislation.

**_Leadership_**
- Lead, coach and motivate the team to improve productivity, engagement and retention of patients.
- Drive the implementation of company programs, policies and procedures by supporting action plans and directly motivating the team to meet operational and company objectives.
- Support recruitment efforts to interview dental professionals and assess for best fit.
- Manage and analyze daily staffing costs and payroll administration; oversee accounts receivable process.

**About You**:

- University or College Diploma in business or office administration
- 3-5 years experience in either a clinical setting, retail sales or customer service environment
- Experience in a supervisory or management role contributing to business operations including staff scheduling, finances, inventory and people management
- Strong business acumen and extensive experience in budgeting and forecasting
- Experience with dental software systems and Microsoft Office is preferred
- Strong commitment to maintaining health regulation and operational standards
- Willingness to work varied hours to align with business needs

**Total Rewards + Perks**

Team members have access to a range of resources focused on enhancing their personal and professional lives. We provide annual compensation reviews and industry-leading learning and development opportunities. Our team members also enjoy extensive discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insuran

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