Patient Experience Coordinator

2 months ago


Waterloo, Canada PhysioMira Physiotherapy Full time

**Join Our Team at PhysioMira**

PhysioMira is a vibrant and respected multidisciplinary clinic in the Kitchener-Waterloo area, specializing in physiotherapy, chiropractic care, and massage therapy.

Are you a motivated professional with healthcare experience? We’re seeking a highly organized, quick learner to join our team, working approximately 30-40 hours per week at our Waterloo clinic. This is an in-person position.

**Key Responsibilities**:

- Welcome and check in patients, creating a positive experience
- Schedule and confirm patient appointments
- Process direct billing to insurance companies through our EMR system and Telus portal
- Collect and update patient information, including medical history and insurance details
- Verify insurance coverage and manage necessary paperwork and outstanding payments
- Maintain patient records in our electronic medical records (EMR) system with a focus on accuracy and confidentiality
- Oversee inventory management
- Assist in general clinic organization and management

**Preferred Qualifications**:

- Strong verbal and written English skills
- Experience in a medical office or administrative role is preferred
- Familiarity with medical terminology
- Proficient in electronic medical records systems (e.g., Jane App) and Microsoft Office (Excel and Word)
- Excellent organizational skills and attention to detail
- Strong communication and interpersonal abilities
- Ability to multitask and prioritize effectively

**Additional Information**:
This job description provides a general overview of the role. Responsibilities and qualifications may be adjusted based on the needs of the clinic. Hours may include morning, afternoon/evening, and weekend shifts, alternating with other staff members. A stable schedule will be established after the training period.

Job hours may include morning, afternoon/evening and weekend shifts, alternating with other staff members. A steady schedule will be set after training period.

**Job Types**: Full-time, Part-time

Pay: $20.00-$25.00 per hour

Schedule:

- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- receptionist: 1 year (preferred)

Work Location: In person

Expected start date: 2024-12-02



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