Customer Service Representative, Bru

4 months ago

Halifax, Canada Province of Nova Scotia Full time

**Department**:Service Nova Scotia

**Location**:HALIFAX

**Type of Employment**:Permanent

**Union Status**:NSGEU - NSPG

**Closing Date**:21-Mar-24 (Applications are accepted until 11:59 PM Atlantic Time)

**About Us**:
At Service Nova Scotia, we impact every citizen, business and municipality in Nova Scotia. Our mandate is to design and deliver programs and services to meet the needs of our clients and the public good through a culture of excellence. Our vision is to be a recognized leader in service and public protection that delivers trusted, accessible, modern programs, and contributes to Nova Scotia as a safe and desirable place to live, work and do business.

**About Our Opportunity**:
As the Customer Service Representative, you are the face and voice of the Province of Nova Scotia. As such, you are responsible for delivering programs and services to meet the needs of our clients and the public good. Providing excellence in client service is demonstrated by interacting with clients and processing requests received across the channels of mail, fax, digital, in-person and phone. You strive to meet and exceed service within turnaround times, and always look for new and innovative ways to deliver services to ensure we continue to be agile and responsive to our clients.

**Primary Accountabilities**:

- Processing requests received, accurately and within turnaround times to ensure client expectations are consistently met.
- Communicating accurately and in a timely manner with the public, programs owners, operations support, and other departments and agencies to respond to requests for service and information through in-person, phone (queue), digitally, fax, and by mail.
- Balancing daily transactions received and processed for self, peers and or team. Maintaining a cash float as required, process and batch returns/payments, preparing/delivering bank deposits, preparation of daily cash reports and reconciliation of various accounts.
- Participating in training and team meetings relating to and supporting the position/department/government.
- Assisting with user acceptance testing and attend team meetings.
- Opening mail, receive faxes, and process requests through tracking system.

**Qualifications and Experience**:
To be successful in this position, you hold four years of experience in a fast-paced customer service environment working effectively with high volume transactions and multiple processes. An equivalent combination of training and experience may be considered. In addition, you hold superior customer service and communication skills (both verbal and written). As a flexible and collaborative team player, you also have strong decision-making, analytical and problem-solving skills. Knowledge in the interpretation and administration of government programs, legislation, and regulation, specifically those administered by Service Nova Scotia and the ability to deal diplomatically with members of the public are requirements of this position. Furthermore, you have cash handling and balancing experience. Excellent keyboarding and superior data entry skills as well as proficiency with Microsoft Office including Word, Excel, Power Point and Outlook are essential. Knowledge and experience with Amanda and REGSYS is viewed as an asset.

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

**Benefits**:
Based on the employment status and Union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offering and eligibility criteria.

**Additional Information**:
**What We Offer**:

- Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
- Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
- countless career paths.
- Department Specific Flexible working schedules.

**Pay Grade**: CL 18

**Salary Range**: $1,684.00 - $1,884.17 Bi-Weekly

**Employment Equity Statement**:

  • Customer Service Representative

    5 days ago

    Halifax, Nova Scotia, Canada IMP Group Full time

    Transforming Lives through Exceptional ServiceCAN-med Healthcare is a leading provider of medical surgical, health imaging, dental, mobility, and home health care products and services. We are seeking a highly skilled Customer Service Representative to join our team in Halifax, NS.The Opportunity:As a Customer Service Representative, you will be responsible...

  • Customer Service Representative

    1 week ago

    Halifax, Nova Scotia, Canada IMP Group Full time

    Transforming Lives through Exceptional Customer ServiceCAN-med Healthcare is a leading distributor of medical surgical, health imaging, dental, mobility, and home health care products and services. We are seeking a highly skilled Customer Service Representative to join our team in Halifax, NS.The Opportunity:As a Customer Service Representative, you will be...

  • Customer Service Representative

    2 weeks ago

    Halifax, Nova Scotia, Canada IMP Group Full time

    Transforming Lives through Exceptional ServiceCAN-med Healthcare, a division of IMP Group Limited, is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in Halifax, NS.About the OpportunityThis is an exciting opportunity to work in a dynamic and growing industry that has a positive impact on...

  • Customer Service Representative

    1 week ago

    Halifax, Nova Scotia, Canada IMP Group Full time

    Transforming Lives through Exceptional ServiceCAN-med Healthcare is a Canadian-owned distributor of medical, surgical, and health care products and services. We are seeking a Customer Service Representative to join our team in Halifax, NS.The Opportunity:As a Customer Service Representative, you will be responsible for responding to customer inquiries,...

  • Customer Service Representative

    3 weeks ago

    Halifax, Nova Scotia, Canada World Wide Furniture Limited Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at World Wide Furniture Limited.Job Summary:The Customer Service Representative will be responsible for providing exceptional customer service to our clients, addressing their complaints and concerns, and ensuring...

  • Customer Service Representative

    3 weeks ago

    Halifax, Nova Scotia, Canada World Wide Furniture Limited Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at World Wide Furniture Limited.Job Summary:The Customer Service Representative will be responsible for providing exceptional customer service to our clients, addressing their complaints and concerns, and ensuring...

  • Customer Service Representative

    1 month ago

    Halifax, Canada Malibu Events Promotions Part time

    Immediate StartWe are currently seeking a Customer Service Representative to join our team and provide exceptional service to our valued customers!As a Customer Service Representative, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a positive experience with our company. This is a great...

  • Customer Service Representative

    4 weeks ago

    Halifax, Nova Scotia, Canada World Wide Furniture Limited Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at World Wide Furniture Limited.Job Summary:The Customer Service Representative will be responsible for providing exceptional customer service, addressing customer complaints and concerns, and ensuring a positive...

  • Customer Service Representative

    4 weeks ago

    Halifax, Nova Scotia, Canada World Wide Furniture Limited Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at World Wide Furniture Limited.Job Summary:The Customer Service Representative will be responsible for providing exceptional customer service, addressing customer complaints and concerns, and ensuring a positive...

  • Customer Service Representative

    1 month ago

    Halifax, Nova Scotia, Canada Malibu Events Promotions Full time

    Customer Service Representative: Provide exceptional service to customers, resolving issues and ensuring a positive experience. Utilize excellent communication skills and problem-solving abilities in a fast-paced environment. We are seeking a Customer Service Representative to join our team and provide exceptional service to our valued customers. As a...

  • Customer Service Representative

    7 days ago

    Halifax, Nova Scotia, Canada Discovery Centre Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at the Discovery Centre. As a Customer Service Representative, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized store...

  • Customer Service Representative

    1 month ago

    Halifax, Nova Scotia, Canada Nova Halifax Full time

    Retail & Event-Based Customer Service RepresentativeAre you looking for a challenging and rewarding career in customer service? Do you enjoy working with people and providing excellent customer experiences? We are seeking a highly motivated and enthusiastic Retail & Event-Based Customer Service Representative to join our team at Nova...

  • Customer Service Representative

    1 month ago

    Halifax, Nova Scotia, Canada Nova Halifax Full time

    Retail & Event-Based Customer Service RepresentativeAre you looking for a challenging and rewarding career in customer service? Do you enjoy working with people and providing excellent customer experiences? We are seeking a highly motivated and enthusiastic Retail & Event-Based Customer Service Representative to join our team at Nova...

  • Customer Service Representative

    4 months ago

    Halifax, Canada Iconic Nova Scotia Full time

    **About the job**: At Iconic Nova Scotia we are always looking for new talent to add to our team. Currently we are looking for a Customer service representative to help us representing our client brands in the HRM region. We cultivate an all-encompassing workplace that esteems inclusivity, champions diversity, and empowers individuals to unlock their utmost...

  • Customer Service Representative

    5 months ago

    Halifax, Canada Iconic Nova Scotia Full time

    Job DescriptionJob Description ** About the job**: At Iconic Nova Scotia we are always looking for new talent to add to our team. Currently we are looking for a Customer service representative to help us representing our client brands in the HRM region. We cultivate an all-encompassing workplace that esteems inclusivity, champions diversity, and empowers...

  • Customer Service Representative

    4 weeks ago

    Halifax, Nova Scotia, Canada O'Regan's Automotive Group Full time

    O'Regan's Automotive Group is a reputable organization that prioritizes the health and safety of its employees and customers.We are dedicated to providing top-notch automotive services and are currently seeking a Customer Service Representative to join our team.What we offer:Competitive compensation packageComprehensive benefits programCompany retirement...

  • Customer Service Representative

    2 months ago

    Halifax, Nova Scotia, Canada O'Regan's Automotive Group Full time

    O'Regan's Automotive Group is a reputable organization that prioritizes the health and safety of its employees and customers.We are dedicated to providing top-notch automotive services and are currently seeking a Customer Service Representative to join our team.What we offer:Competitive compensation packageComprehensive benefits programCompany retirement...

  • Customer Service Representative

    2 weeks ago

    Halifax, Nova Scotia, Canada Seronda Network Full time

    Job Ad: Customer Service Representative - Seronda NetworkJob Title: Customer Service RepresentativeCompany: Seronda NetworkLocation: Halifax, CASalary: $35,000 - $48,000Job Type: Full-TimeAbout Us:Seronda Network is a customer-focused telecommunications company dedicated to providing exceptional services and innovative solutions to clients across Canada.We...

  • Customer Service Representative

    2 days ago

    Halifax, Nova Scotia, Canada Manpower Services Canada Limit Full time

    Manpower Services Canada Limit is looking for a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for answering written and oral inquiries, coordinating special publicity events and promotions, and providing excellent customer service. You will also be responsible for arranging for...

  • Customer Service Representative

    1 month ago

    Halifax, Nova Scotia, Canada World Wide Furniture Limited Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at World Wide Furniture Limited.Job Summary:The Customer Service Representative will be responsible for providing exceptional customer service to our clients, addressing their complaints and concerns, and ensuring...