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Case Manager Trainee

4 months ago

Winnipeg, Canada Wawanesa Insurance Full time

**Date**:Aug 4, 2023

**Location**: Winnipeg, MB, CA, R3C-1A8

**Company**:Wawanesa Insurance

**Job ID**:6905
**Working Business Language**: English

**We’re proud to give our employees the flexibility to choose how and where they want to work. In this role, you will decide whether your preference is to work from home (remote), work from the office or a hybrid of time spent at both; however, you must live near the work site/territory and able to travel by ground as much as necessary.**

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

**Job Overview**:
Working under general supervision, this role supports Wawanesa’s success by providing initial decisions and ongoing case management of Short-Term Disability and Long Term Disability claims for Group & Individual business.

This is an exciting opportunity to start a career in Case Management with on-the-job training provided.

**Responsibilities**:

- Review, assess and render decisions through the development of proactive case management strategies to bring claims to successful resolutions.
- Collaborate with members, reinsurers, medical practitioners and providers to obtain claims documentation.
- Collaborate with clients to understand their business and identify possible accommodations.
- Provide updates as to claims status and respond to inquiries.
- Review complex and differing policy wordings to ensure decisions are made within the policy’s scope.
- Communicate decisions verbally and in writing in an effective and empathetic manner.
- Coordinate rehabilitation and other services to assist with sate, successful and sustainable return to work.
- Maintain accurate records of all claim information
- Perform other duties as assigned.

**Qualifications**:

- Post-secondary degree in an Allied Health Professional field including Athletic Therapy, Physiotherapy, Kinesiology, Medical Assistant or Psychology is required or an equivalent combination of experience working in the medical field or completing NIDMAR courses
- Minimum one (1) to three (3) years’ providing complex customer service over the phone and/or in person.
- Bilingual (read/write/converse) in French is considered an asset.

**Skills & Attributes**:

- Excellent communication skills, both written and verbal
- Excellent customer service orientation
- Excellent computer skills and knowledge of the Microsoft Office suite is required.
- Strong time management and organizational skills with the ability to establish priorities among competing deadlines while maintaining service standards.
- Strong attention to detail with the ability to identify relevant information and potential impacts.
- Strong problem solving and decision-making skills, with the ability to identify and review potential impacts through analysis of numerous source data and to select and implement best solutions
- Ability to work onsite in the office during the 3-month training period (October
- December)

**Additional Information**:

- Status: Full Time
- Number of positions: 5
- Number of hours per week: 37.5
- Schedule: Monday to Friday, 8:00a.m. - 4:00p.m.
- Location: Winnipeg. You must be available to work in office Monday to Friday for the duration of the three month training period from October to December. After training is complete, there is an opportunity to work in office, from home or a mix of both, that choice is yours.
- Salary: Starting salary is $55,000 with an opportunity to increase to $60,000 after the training period is successfully completed.

**Wawanesa is proud to be one of **Manitoba's Top Employers** for 2023 recognizing that we are an exceptional place to work**

Wawanesa provides its employees with a **respectful**, **challenging **and **rewarding **environment where they can maximize their potential while contributing to the company’s goals. Our full-time permanent employees are provided with **highly competitive compensation packages **(salaries, generous vacation allowance, leave top up, annual bonus plan, premium free benefits and a pension plan). Wawanesa provides a **stable environment **for its employees in today’s challenging markets.