Server Support Administrator

3 weeks ago

Québec, Canada CGI Full time

Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.
Your future duties and responsibilities
As a Server Support Administrator, you will be called upon to manage requests and support server and virtualization environments. You will have to interact with different network management and storage teams. You will of course have to take care of the installation and configuration of systems in addition to performing operations and support tasks, as well as participating in change management with our customers. You will also have to participate in the development or improvement of scripts. Here are the main tasks:

- Actively participate in system integrations;
- Install, configure, configure equipment (network / servers and software) and solve complex IT problems;
- Ensure the maintenance of infrastructure systems, equipment and solve software, logic and hardware

problems;
- Perform the installations and monitor performance;
- Take charge of and follow up on problems and requests;
- Participate in various large-scale IT projects;
- Document and ensure the quality of interventions;
- Create, suspend and remove security accounts on servers;
- Responsible for routine testing and analysis of a particular IT element;
- Manage backup activities
- Management of recovery and DR tests
- Supervision of media management for various environments
- Use software tools and hardware to diagnose and resolve problems / failures;
- Resolve problems according to established procedures;
- Use standard procedures and tools to perform established services and maintenance tasks;
- Implement solutions, modifications, installations and carry out maintenance work;
- Perform development activities on the servers (installations, modifications, etc.);
- Meet customer requests according to contractual terms;
- Ensure the development and updating of procedures and documentation;
- Prepare reports for clients according to their needs;
- Create, suspend and remove security accounts on servers;
- Manage disk spaces;
- Manage and maintain Citrix environment
- Hosts management;
- All other tasks requested by the manager.

Required qualifications to be successful in this role
- Diploma in Information Technology or equivalent
- Minimum of 5 years of experience in a similar role
- Excellent communication skills in French and English, speaking and writing
- Demonstrate the ability to work in a multidisciplinary environment (Wintel, UNIX, Linux, ESXi,

VCenter,VMware, Cisco, including Storage and Backup (an asset) etc.)
- Ability to translate and clearly express requirements;
- Demonstrate a good level of autonomy (good planning, good follow-up and accountability of

files, having initiative);
- Demonstrate a good ability to work in a team;
- Be comfortable in a dynamic environment, with a fast pace of work and tight deadlines;
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