Customer Service Manager

1 week ago

Calgary, Canada Yard Dawgs Full time

**Applications submitted without a cover letter will be ignored.**

Welcome to Yard Dawgs We're Calgary's fastest-growing lawn care company. Before we get into the details of this position, we wanted to state our company values as it's crucial that the person we hire shares these same core values:
1. **Curious**: Always curious & ready for a challenge

2. **Extreme Ownership**: Look in the mirror before blaming others

3. **Drama Free**: Positive attitude & drama free zone

4. **Excellence**: Commit to a high standard of excellence

5. **Earned Not Given**: Everything is earned here, nothing given

If any of these values don't speak to your soul, unfortunately we won't be a good fit for each other. However, if you see yourself already living these values please read on
- **Detail oriented** and able to handle large volumes of data
- Able to hire, train, and manage key employees to work within the office
- Sales driven and **loves** a fast paced environment
- Shows empathy towards customers and is able to problem solve
- Thrives under pressure
- Ability to hold others accountable and accept **constructive criticism**:

- Able to sell over the phone and be **persuasive**:

- **Strong communication** in person and over the phone
- Able to type quickly, **adopt new technology**, and multitask while on the phone
- **Innovative**, technology driven, and **always hungry** to learn more

All sales are made over the phone using warm leads.

We're the highest-reviewed lawn care company in Calgary (google Yard Dawgs to see for yourself) and we're fanatical about doing everything with a high standard.

We are a **young team** that loves technology and innovation and we are committed to providing a **headache-free experience** for our clients and making them the **happiest** on the planet Earth. Our team is dedicated to growth, innovation, and collaboration. **We work hard, play hard**, and take ownership of our work.

We are looking for someone who can talk the talk and walk the walk. This position will start with learning about our products and getting comfortable speaking to leads over the phone about our packages. There will be a **steep learning curve** to learn and understand how to sell our services you're placed into a management role. If you're going to manage sales and customer service you will need to know hands on how it's done. 2024 will be a lot of learning but you will have help every step of the way from the two founders of the company.

We need someone who has a phenomenal speaking ability, is a go-getter, and is motivated by healthy and fun competition.

Your responsibilities will include but aren't limited to:

- Ensure your team meets sales quotas
- Ensure our customers keep high levels of satisfaction
- Keep KPIs on track and attend weekly meetings
- Meet weekly sales targets and team meetings
- Serve customers through assisting them in their purchasing decisions
- Have superior knowledge of the products sold

Requirements and Qualifications:

- Phenomenal speaking ability in English
- High OCD / Organization attributes
- Quick on the computer (don't need to be a developer but you need to navigate quickly on our CRMs and typing)
- Go-getter attitude
- Experience working under pressure

Our vision is to become Alberta's **best lawn care company** using technology, social media, and an exceptional customer experience.

Optional**:Major bonus points** are given if you submit a URL with a 60 second video of you telling us why you'd be a great fit for our company

This position typically has very high demand and we will be selecting the most qualified person for the job

There will be a phone interview, followed by in person interviews, and will include one hour of practice calling to see your skills on the phone.

Thank you for your time and consideration, and we look forward to having you be a part of the Yard Dawgs culture and team.

The Grass is Greener on this Side

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00-$80,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay
- Commission pay

Work Location: In person

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