Customer Service
6 days ago
**Position Overview**:
**Responsibilities**:
- Handle customer complaints, provide appropriate solutions, and alternatives within the time limits; follow up to ensure resolution
- Provide Quotations and follow up on customers;
- Track and help to expedite Customer Orders.
- Maintain a high level of professionalism and customer satisfaction at all times
- Build sustainable relationships and trust with customers through open and interactive communication
- Identify and assess customers' needs to achieve satisfaction
- Keep accurate records of customer interactions, transactions, comments, and complaints
- Provide accurate, valid, and complete information by using the right methods/tools
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
**Requirements**:
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Excellent communication and presentation skills in English
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma or equivalent; college degree preferred
- Computer or technology knowledge is a plus
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to work independently and as part of a team
- Willingness to work flexible hours,
**and also included your LinkedIn profile if you have one.**
**Job Types**: Full-time, Permanent
Pay: $24.00-$27.00 per hour
Expected hours: 40 per week
**Benefits**:
- Dental care
- Extended health care
- Paid time off
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Overtime pay
Application question(s):
- What is your LinkedIn profile if you have one?
**Education**:
- Secondary School (required)
**Experience**:
- Customer Support & Client Services Occupations: 2 years (preferred)
Work Location: In person
Application deadline: 2024-05-15
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