Manager, Service Mechanical

6 months ago

Sarnia, Canada Ainsworth Full time

**If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth (a GDI company) team today**

**Job Summary**

Ainsworth is currently looking for a Service Manager, Mechanical to join our Sarnia team. Mechanical Service Manager’s primary responsibility is to maintain and improve the financial and operational performance of Service projects and contracts. In addition, this role will implement and enforce business and operational procedures to provide quality, cost-effective responsive customer service.

**Responsibilities**:

- Empowering Service staff into a cohesive and effective team trained and motivated to grow the service business.
- Developing excellent working relationships with customers and ensuring effective customer communication from initial contact through up and until service or repair.
- Support sales initiatives and participate in reviewing and approving sales proposals.
- Maintain contract service base by developing excellent working relationships with customers and ensuring effective customer communication from initial contact through to work performance, follow up and payment.
- Planning, developing, implementing, and managing Service budgets and implementing and developing strategies to meet and exceed YTD performance goals and objectives as outlined.
- Hiring quality individuals who possess the necessary skills, knowledge, and experience required to complete their tasks successfully.
- Scheduling and managing the technical and financial aspects of individual Service projects by communicating with Service personnel and customers.
- Continuously monitoring the status of Service work to ensure scope and cost budgets of individual service contracts and projects are met.
- Ensuring that any customer satisfaction issues are identified and resolved immediately.
- Providing financial and operational reports, forecasts and other documentation when required.
- Adhere to all company policies and procedures.
- Perform all job functions in a safe and healthful manner, abiding by and in accordance with all applicable Health, Safety and Environmental company policies and government legislation/regulations.
- Adhere to the Company’s Quality System operating procedures.
- Perform other duties as assigned by Management.

**Qualification**:

- 5-7 years’ experience in the HVAC industry.
- Journeyman Plumbing or HVAC Certification preferred, other Journeyman Certificates may be considered.
- Trade certification an asset.
- Business management diploma/degree an asset.
- Effective customer service as well as verbal and written communication skills.
- Demonstrated coordination, organizational, interpersonal, and time management skills.
- Ability to multi-task, work within a fast-paced environment, and prioritize conflicting demands.
- Demonstrated ability to mentor and motivate field technical employees.

**Why work at Ainsworth?**

Ainsworth (a GDi) company is growing at an unprecedented rate and to help attract and retain top talent, we provide benefits on your first day with us. We offer a wide variety of benefits including the following:
**_ Benefits:_** Comprehensive health, dental and medical benefits, including wellness supports, RRP matching and generous vacation

**_ Rewards:_** Service milestones and peer recognition plus Employee Discounts and Incentives

**_ Flexibility:_** Hybrid working models, where applicable

**_ Diversity:_** An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company

Ainsworth (a GDi) company is an integrated multi-trade company, offering end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country **Join us. Make a difference**.

LI-Hybrid

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