Remote- Bilingual Customer Service Representative

19 hours ago

Montréal, Canada Phoenix A.M.D. International Inc. Full time

_We’re looking for a_

**Home Based - French & English Bilingual Customer Service Rep.**

The Bilingual Customer Service Representative is responsible for handling all communication with the end users of our products & programs while providing an exceptional customer experience to ensure that decisions are aligned with the company’s culture.

**Do You...**
- Speak and write French and English
- Work well as part of a team that is empathetic, positive, professional with high-energy?
- Thrive on challenges, and discovering new ways of doing things?
- Want to be in a job that requires you to work on things outside of your comfort zone?
- Want to work in an environment where progress is made, and you are the tool that moves things forward?
- Want to be listened to, and encouraged to use your initiative and creativity?

**_If your answers are yes... _**_THEN WE COULD BE THE WORK PLACE FOR YOU_**

**What you need if you want to be the successful applicant**:

- You learn quickly and get very passionate about getting results
- You have the ability to effectively & professionally communicate, whether written or verbally in both English and French
- You have excellent customer service skills and able to work within a team
- You have excellent organization skills
- You have strong problem solving skills
- You have experience in using Excel, Outlook and Word
- You have the ability to multitask and work well in a fast paced environment while under pressure

**What we bring to the table**:
We are a growing entrepreneurial Canadian Bilingual company in business for over 31 years, led by the 2 entrepreneurs who originally started the business. We provide lifestyle protection programs and services for the furniture, bedding, appliances and electronics retailers across North America, which are designed to enhance the experience of consumers who buy them while creating indispensable profit centers for the retailers who sell them. We are committed to innovation and being the best at what we do. We value our people with the following advantages:
**Great Benefits Plan**

Health and dental coverage, so you can focus on your work.

**Fun Company Events**

**Strong Charity & Community Support**

**Great Environment to Work in**

**Part of a Growing Community in Bowmanville**

**Job Types**: Full-time, Permanent

**Salary**: $35,000.00-$37,000.00 per year

Work Remotely from Montréal, Québec

**Job Types**: Full-time, Permanent

**Salary**: $36,000.00-$38,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site gym
- Paid time off
- Vision care
- Wellness program
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

COVID-19 considerations:
**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- French and English (required)

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