Head of Information Technology Operations

2 months ago

Mississauga, Canada American Tall Full time

American Tall is a thriving e-commerce brand, dedicated to producing world-class quality clothing for tall men, and women, up to 7’1. Founded by a father and son duo in 2015, the business has grown to a level that seemed almost unimaginable just a few years ago and is now a leading brand in the tall community. The growth can be attributed to the excellent leadership team and family values that drive the business - respect, passion, support, and empowerment.

We believe the best ideas come from a diverse group of people. This is a special opportunity to join an innovative business with tremendous upside, and a work culture built on the foundation of respect, inclusiveness, and continued learning.

**Job Duties & Responsibilities**:

- Develop and implement IT strategies, policies, and procedures to support business objectives.
- Oversee the day-to-day operations of the IT department, including network administration, system backups, and user support.
- Lead the implementation and management of DevOps practices to enhance collaboration, automation, and efficiency in software development and deployment.
- Define and maintain enterprise architecture standards, ensuring alignment with business goals and scalability.
- Establish and maintain service management processes and procedures, including incident management, change management, and service level agreements (SLAs).
- Manage IT assets throughout their lifecycle, including procurement, deployment, utilization tracking, and disposal.
- Develop and enforce information security policies and procedures to protect the organization's data and systems from threats and vulnerabilities.
- Ensure compliance with relevant regulations and standards, including GDPR, HIPAA, SOC 2, and ISO 27001.

**Experience, Education & Designations**:

- Bachelor's degree in Information Technology, Computer Science, or related field; Master's degree preferred.
- Minimum of 8 years of experience in IT management, with a focus on operations.
- Experience with DevOps tools and practices, such as continuous integration/continuous deployment (CI/CD), containerization, and infrastructure as code (IaC).
- Experience with asset management tools and processes.

**Knowledge, Skills & Attributes**:

- Proven leadership skills with the ability to motivate and develop a high-performing team.
- Strong understanding of IT infrastructure, including networks, servers, and security systems.
- Strong understanding of e-commerce platforms, with experience managing Shopify front-end solutions.
- Knowledge of enterprise architecture principles and frameworks (e.g., TOGAF, Zachman).
- Familiarity with IT service management (ITSM) frameworks such as ITIL.
- Deep understanding of information security concepts and best practices.
- Familiarity with governance, risk, and compliance (GRC) frameworks.

**Certifications/Licences**:

- Relevant certifications (e.g., CISSP, ITIL, TOGAF, PMP) preferred.

**Why Join Us?**

At American Tall, we take care of our employees and strive to create an environment where you can flourish. When you join our team, you'll enjoy a comprehensive range of benefits designed to support your personal and professional development.

**Healthy Lunch Program** (onsite only): Enjoy delicious and nutritious meals curated by our personal chef, promoting a healthy lifestyle. Meals are $2 a day and all proceeds go to charity. Vegan and gluten free options are available.

**Annual Performance Bonus**: Your hard work and dedication are rewarded with an annual bonus, reflecting your contributions to our success.

**RRSP Matching**: Plan for your future with our RRSP matching program, helping you build your retirement savings.

**Health Benefits**: We offer comprehensive health benefits for both single employees and

families, ensuring you and your loved ones are well taken care of.

**Tuition Reimbursement Program**: We support professional development. We will reimburse up to $1000 a year for courses taken outside of work to further develop your skills.

**Generous Vacation Package**: We value work-life balance and offer a generous vacation package, complete with additional gifted days off to give you the time off you deserve.

**Professional Headshots**: Start your journey with us on the right foot All new hires on site are invited to receive a professional photoshoot to capture their best side.

**Community Engagement**: We are committed to giving back. Our lunch program supports philanthropic initiatives that benefit the community.

**Office Celebrations & Social Events**: Experience the joy of working in a vibrant environment with regular office celebrations and in-person socials to connect with your colleagues.

**Flexible Work Hours**: We understand the importance of flexibility and offer work hours that can accommodate your personal schedule when needed.

**Referral Program**: Help us grow our team Receive rewards through our referral program when you bring in great talent.

**Employee Di

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