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Chief Information Technology Officer

1 month ago

Mississauga, Ontario, Canada American Tall LTD Full time
About American Tall LTD

American Tall LTD is a leading e-commerce brand dedicated to providing world-class quality clothing for tall men and women. Founded in 2015 by a father and son duo, the company has experienced rapid growth and expansion, driven by its excellent leadership team and family values.

Job Title: Head of Information Technology Operations

We are seeking a highly experienced and strategic IT professional to lead our Information Technology Operations team. As the Head of IT Operations, you will be responsible for overseeing all aspects of our IT operations, ensuring the stability, security, and efficiency of our technology infrastructure.

Key Responsibilities:
  • Develop and implement IT strategies, policies, and procedures to support business objectives.
  • Oversee the day-to-day operations of the IT department, including network administration, system backups, and user support.
  • Lead the implementation and management of DevOps practices to enhance collaboration, automation, and efficiency in software development and deployment.
  • Define and maintain enterprise architecture standards, ensuring alignment with business goals and scalability.
  • Establish and maintain service management processes and procedures, including incident management, change management, and service level agreements (SLAs).
  • Manage IT assets throughout their lifecycle, including procurement, deployment, utilization tracking, and disposal.
  • Develop and enforce information security policies and procedures to protect the organization's data and systems from threats and vulnerabilities.
  • Ensure compliance with relevant regulations and standards, including GDPR, HIPAA, SOC 2, and ISO 27001.
Requirements:
  • Bachelor's degree in Information Technology, Computer Science, or related field.
  • Minimum of 8 years of experience in IT management, with a focus on operations.
  • Experience with DevOps tools and practices, such as continuous integration/continuous deployment (CI/CD), containerization, and infrastructure as code (IaC).
  • Experience with asset management tools and processes.
  • Strong understanding of IT infrastructure, including networks, servers, and security systems.
  • Strong understanding of e-commerce platforms, with experience managing Shopify front-end solutions.
  • Proficiency in Microsoft applications and experience with Azure middleware.
  • Familiarity with IT service management (ITSM) frameworks such as ITIL.
  • Deep understanding of information security concepts and best practices.
  • Familiarity with governance, risk, and compliance (GRC) frameworks.
What We Offer:
  • Annual performance bonus.
  • RRSP matching program.
  • Community engagement opportunities.
  • Office celebrations and social events.
  • Flexible work hours.
  • Referral program.
  • Employee discounts.

We are committed to building an inclusive and diverse work environment where everyone feels valued and heard. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.