Head of Information Technology Operations

2 months ago

Mississauga, Canada American Tall Full time

American Tall is a thriving e-commerce brand, dedicated to producing world-class quality clothing for tall men and women, up to 7’1. Founded by a father and son duo in 2015, the business has grown to a level that seemed almost unimaginable just a few years ago and is now a leading brand in the tall community. The growth can be attributed to the excellent leadership team and family values that drive the business – respect, passion, support, and empowerment.

We believe the best ideas come from a diverse group of people. This is a special opportunity to join an innovative business with tremendous upside, and a work culture built on the foundation of respect, inclusiveness, and continued learning.

As the Head of Information Technology Operations, you will be responsible for overseeing all aspects of our IT operations, ensuring the stability, security, and efficiency of our technology infrastructure. You will lead a team of IT professionals and collaborate closely with other departments to align technology initiatives with business objectives. The ideal candidate is a strategic thinker with extensive experience in IT management and a proven track record of implementing and optimizing technology solutions.

Job Duties & Responsibilities
  • Develop and implement IT strategies, policies, and procedures to support business objectives.
  • Oversee the day-to-day operations of the IT department, including network administration, system backups, and user support.
  • Lead the implementation and management of DevOps practices to enhance collaboration, automation, and efficiency in software development and deployment.
  • Define and maintain enterprise architecture standards, ensuring alignment with business goals and scalability.
  • Establish and maintain service management processes and procedures, including incident management, change management, and service level agreements (SLAs).
  • Manage IT assets throughout their lifecycle, including procurement, deployment, utilization tracking, and disposal.
  • Develop and enforce information security policies and procedures to protect the organization's data and systems from threats and vulnerabilities.
  • Ensure compliance with relevant regulations and standards, including GDPR, HIPAA, SOC 2, and ISO 27001.
Experience, Education & Designations
  • Bachelor's degree in Information Technology, Computer Science, or related field; Master's degree preferred.
  • Minimum of 8 years of experience in IT management, with a focus on operations.
  • Experience with DevOps tools and practices, such as continuous integration/continuous deployment (CI/CD), containerization, and infrastructure as code (IaC).
  • Experience with asset management tools and processes.
Knowledge, Skills & Attributes
  • Proven leadership skills with the ability to motivate and develop a high-performing team.
  • Strong understanding of IT infrastructure, including networks, servers, and security systems.
  • Strong understanding of e-commerce platforms, with experience managing Shopify front-end solutions.
  • Proficiency in Microsoft applications and experience with Azure middleware.
  • Knowledge of enterprise architecture principles and frameworks (e.g., TOGAF, Zachman).
  • Familiarity with IT service management (ITSM) frameworks such as ITIL.
  • Deep understanding of information security concepts and best practices.
  • Familiarity with governance, risk, and compliance (GRC) frameworks.
Certifications/Licences
  • Relevant certifications (e.g., CISSP, ITIL, TOGAF, PMP) preferred.
Why Join Us?

At American Tall, we take care of our employees and strive to create an environment where you can flourish. When you join our team, you'll enjoy a comprehensive range of benefits designed to support your personal and professional development.

  • Healthy Lunch Program (onsite only): Enjoy delicious and nutritious meals curated by our personal chef, promoting a healthy lifestyle. Meals are $2 a day and all proceeds go to charity. Vegan and gluten-free options are available.
  • Annual Performance Bonus: Your hard work and dedication are rewarded with an annual bonus, reflecting your contributions to our success.
  • RRSP Matching: Plan for your future with our RRSP matching program, helping you build your retirement savings.
  • Health Benefits: We offer comprehensive health benefits for both single employees and families, ensuring you and your loved ones are well taken care of.
  • Tuition Reimbursement Program: We support professional development. We will reimburse up to $1000 a year for courses taken outside of work to further develop your skills.
  • Generous Vacation Package: We value work-life balance and offer a generous vacation package, complete with additional gifted days off to give you the time off you deserve.
  • Professional Headshots: Start your journey with us on the right foot All new hires on site are invited to receive a professional photoshoot to capture their best side.
  • Community Engagement: We are committed to giving back. Our lunch program supports philanthropic initiatives that benefit the community.
  • Office Celebrations & Social Events: Experience the joy of working in a vibrant environment with regular office celebrations and in-person socials to connect with your colleagues.
  • Flexible Work Hours: We understand the importance of flexibility and offer work hours that can accommodate your personal schedule when needed.
  • Referral Program: Help us grow our team Receive rewards through our referral program when you bring in great talent.
  • Employee Discounts: Enjoy a 50% discount on our entire online collection.
Accommodations and Accessibility

American Tall provides employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, suggestions, or required documents regarding accessibility in a different format, please contact us at HR@americantall.com

Inclusion

At American Tall, we are committed to building an environment where everyone feels included, valued, and heard. Diversity, inclusion, and belonging are an important part of our everyday work, and it is our belief that they enable us to reach our goal of providing excellent quality and care in our products. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.

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