People Operations Administrator
6 months ago
Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure.
We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.
This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, there are flexible working arrangements so you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at Questrade.
What’s in it for you as an employee of QFG?
- Health & wellbeing resources and programs
- Paid vacation, personal, and sick days for work-life balance
- Competitive compensation and benefits packages
- Hybrid and flexible work arrangements
- Career growth and development opportunities
- Opportunities to contribute to community causes
- Work with diverse team members in an inclusive and collaborative environment
We’re looking for our next People Operations Administrator. Could It Be You?
The People Operations Administrator will play a critical role in coordinating People and Culture Services at Questrade and the day to day administration needs of the team.
What’s it like working as a People Operations Administrator at Questrade?
The People Operations Administrator will support People and Culture programs and participate in committees and special project teams as required.
Need more details? Keep reading
**In this role, responsibilities include but are not limited to**:
- Oversee and champion the new hire on-boarding process by gathering new hire documentation, ensuring accuracy and liaising with payroll and hiring managers to ensure new hires are properly set up in the payroll/HR system in a timely and efficient manner.
- Conduct the weekly new hire HR orientation for all new hires and act as the main point of contact for new hire inquiries.
- Ensure all new hires and hiring managers have a smooth and positive experience.
- Facilitate BackCheck for each new hire
- Operate with a sense of urgency and make recommendations for process improvement
- Draft documentation for employee change requests (transfers, promotions, secondments, amendments, etc) and communicate changes with relevant departments to ensure employee information is updated properly (payroll, IT, etc), when required.
- Provide support to ensure all People and Culture related systems are up to date for any new hire, transfer, promotion changes etc (Ceridian, Awardo, Culture Amp, etc)
- Track end dates of secondments, fixed term contracts and contractor agreements and follow up with hiring managers as needed when expiry approaching. Assist with preparing extension letters when required.
- Track work permit end dates and follow up when required to ensure accurate information is on file.
- Responsible for employee verifications and employment letters
- Responsible for producing organizational charts when requested
- Maintain accurate and organized personnel files
- Update internal Google site with relevant People and Culture material as needed
- Oversee and administer the Qperks program
- Oversee and administer the birthday celebration program
- Act as backup to People and Culture team members when required
- Assist in planning, research, execution, and tracking of various projects within People and Culture
- Promote best practices, share ideas and information to ensure consistency with Questrade’s processes and procedures
- Provide People and Culture administrative support to Questrade Financial Group.
- Other ad-hoc duties as required
So are YOU our next People Operations Administrator? You are if you
- 0-6 months of HR and / or administrative experience.
- Diploma or Degree in Human Resources or a related field.
- Working towards the CHRP designation would be an asset.
- Collaborative and proactive approach
- Creative thinking, think outside the box
- Act with a sense of urgency
- Exceptional interpersonal skills, excellent oral and written skills
- Strong interpersonal skills and comfortable interacting with staff and managers in a professional manner
- Customer service background, understands the importance of the employee experience
- Ability to show empathy while maintaining adherence to policies and procedures
- Strong attention to detail and ability to take ownership of tasks
- Excellent problem solving skills and takes initiative to provide creative recommendations
- Comfortable with technology, including Google Suite
- Proficient with Microsoft Office, particularly Excel
Sounds like you? Click below to apply
L1-EP1
At Questrade Financial Group of Companies, with multiple office locations around the world, we are commi
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