Service Manager, Radio Department

1 month ago

Greater Sudbury, Canada Spectrum Telecom Group Ltd Full time

Today, wireless connectivity is one of the fastest-growing industries.

At Spectrum Group, we offer wireless solutions for companies to connect and communicate. From designing two-way radio systems to broadband wireless networks, affordable radio rentals, Internet, and our wide-area Push to Talk Network (TalkPlus), we provide customized solutions to keep businesses stay connected.

Built on industry leading wireless technologies, we have become known for providing Fleet Management solutions as well as Internet, Tower Rigging, Audio Video and Security Systems supported by local customer service, and competitive pricing.

Full-time, Permanent

$32.00 to $35.00 per hour, based off of experience.

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care (paid by employer)
- Life insurance
- On-site parking
- Paid time off
- RRSP match at 4%
- Overtime rates paid after 8 hours daily

Schedule:

- 8 hour shift
- Monday to Friday
- On call
- Overtime
- Out-of-town/overnight travel on occasion

**Location**:

- Greater Sudbury, ON: current resident or plan to relocate before starting work (required)

**Experience**:

- Minimum of 3 years experience troubleshooting and installing one of the following;
- Hands on field experience 5 year (preferred).
- 5 to 7 years of Service Manager experience in an industrial or automotive setting.
- Knowledge of 2-way radio systems, repeater systems, trunking systems, etc.
- 5 years experience providing technical support and service of wireless communication systems such as UHF/VHF and 800/900 MHz analog and digital systems
- 5 years experience repairing and programming radios and wireless equipment as well as performing software and firmware updates to devices

**Education**:

- High School Diploma
- Vocational diploma, college certificate or diploma in Electronics/Electrical/Instrumentation/Mechanical or related field
- Install and repair telecommunications equipment and products,
- Organize and prioritize work for Installers and Technicians,
- Analyze and resolve problems,
- Be responsible for equipment and vehicles,
- Take daily inventory of the equipment needed for the job,
- Work collaboratively with management and colleagues,
- Knowledge of interpreting schematics
- Organize and prioritize work
- Be responsible for equipment and vehicle
- Directly reporting to and assisting the Manager of Corporate Sales and Branch Operations for Radio Division with corporate contracts and initiatives,
- Provide leadership and mentor the technicians in your department,
- Provide training and support for your team,
- Achieve a high level of customer satisfaction,
- Scheduling your team and the on-call rotation as you deem fit to meet the needs of the business and the sales department,
- Regularly reviewing open orders with the assistance of the sales and office staff. At a minimum on a monthly basis,
- Approval of absence requests and vacation planning,
- First Level Human Resource management (employee conflicts, hiring and disciplinary policy),
- Oversee departmental performance,
- Ensure service department is profitable and achieves financial targets as communicated from the senior management team from time to time,
- Maintain certifications required for Harris and other,
- Assist with warranty and RMA returns for products,
- Ensure your team has the appropriate tools, software and knowledge to complete the services asked of them,
- Other duties as assigned.

**Requirements**:

- Some IT networking & electrical experience an asset,
- Have steel toe safety boots and hard hat,
- Have own basic tools (screwdriver, wire cutters, drills, etc.),
- A valid driver’s license with acceptable driver abstract,
- Ability to work with small power tools, mechanically inclined,
- Ability to work in different weather conditions,
- Ability to work at heights,
- Ability to distinguish colors,
- Flexibility to work different schedules overtime and on-call,
- Excellent English communication skills, spoken and written,
- Awareness of occupational health and safety and quality of work,
- Must pass the security police check,
- Bondable,
- Some out-of-town/overnight travel.

Desired Profile:

- Excellent customer service
- Responsible self-starter
- Punctuality
- Professionalism
- Proven track record demonstrating proficiency with strong organizational skills

N_OTE: This position does not offer the option to work from home._

Spectrum Telecom Group Ltd. is an equal opportunity employer. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation, or any other personal consideration that makes us different.

Pay: $32.00-$35.00 per hour

Expected hours: No less than 40 per week

Additional pay:

- Overtime pay

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care

F

  • Two-way Radio Installer, Radio Services Department

    2 months ago

    Greater Sudbury, Canada Spectrum Telecom Group Ltd Full time

    **Two-way Radio Installer, Radio Services Department** Today, wireless connectivity is one of the fastest-growing industries. At the Spectrum Telecom Group Ltd., we offer wireless solutions for companies to connect and communicate. From designing two-way radio systems to broadband wireless networks, affordable radio rentals, Internet, and our new wide-area...

  • Senior Radio Department Manager

    1 week ago

    Sudbury, Ontario, Canada Spectrum Telecom Full time

    We are seeking a highly skilled and experienced Senior Radio Department Manager to join our team at Spectrum Telecom Group Ltd. Located in Greater Sudbury, Ontario, this role offers a competitive salary of $32.00 to $35.00 per hour, based on experience.Job Description:This is an excellent opportunity for a motivated professional with a proven track record in...

  • Promotions Manager/on Air Host

    2 months ago

    Greater Sudbury, Canada Stingray Radio Full time

    **Stingray Radio - Sudbury, ON** **Promotions Director/On-Air Host** The role includes: - Oversee and facilitate relationships with both programming and sales departments to ensure that both constituents are served consistently in the interests of pursuing ratings and revenue - Working closely with programming departments and on-air talent to come up with...

  • Two-way Radio Installer

    6 months ago

    Greater Sudbury, Canada Spectrum Telecom Group Ltd. Full time

    **Two-way Radio Installer, Radio Services Department** Today, wireless connectivity is one of the fastest-growing industries. At the Spectrum Telecom Group Ltd., we offer wireless solutions for companies to connect and communicate. From designing two-way radio systems to broadband wireless networks, affordable radio rentals, Internet, and our new wide-area...

  • Two-way Radio Installer

    7 months ago

    Greater Sudbury, Canada Spectrum Telecom Group Ltd. Full time

    **Two-way Radio Installer, Radio Services Department** Today, wireless connectivity is one of the fastest-growing industries. At the Spectrum Telecom Group Ltd., we offer wireless solutions for companies to connect and communicate. From designing two-way radio systems to broadband wireless networks, affordable radio rentals, Internet, and our new wide-area...

  • Customer Support Services Leader

    1 month ago

    Greater Sudbury, Canada Spectrum Telecom Group LTD. Full time

    Roles and Responsibilities: Install and repair telecommunications equipment and products. Organize and prioritize work for Installers and Technicians. Analyze and resolve problems. Be responsible for equipment and vehicles. Take daily inventory of the equipment needed for the job. Work collaboratively with management and colleagues. Knowledge of...

  • Customer Support Services Director

    3 weeks ago

    Sudbury, Ontario, Canada Spectrum Telecom Full time

    Service Manager, Radio DepartmentWe are seeking a skilled Service Manager to lead our Radio Department in Greater Sudbury, ON. This is an exciting opportunity for a seasoned professional to oversee the installation and repair of telecommunications equipment, manage teams, and drive customer satisfaction.Estimated Salary: $32-$35 per hour, based on...

  • Department Manager

    6 months ago

    Greater Sudbury, Canada Sport Chek Full time

    **What you’ll do** - As a Department Sales Manager you have a passion for sports and live an active lifestyle. - You know shoes, are keenly interested to learn more, and maybe even a sneaker head! - You demonstrate a positive and engaged attitude when dealing with customers and employees and are responsible for coaching and developing your team. - As an...

  • People Department Manager

    2 months ago

    Greater Sudbury, Canada McDonald's Full time

    Job Description People Manager OverviewIn addition to shift management responsibilities, the People Department Manager is responsible for ensuring the restaurant hires quality crew with the Hospitality Gene, trains them well, and schedules them to meet restaurant Guest Count, sales, profit and Guest Experience goals. This manager energizes our crew and makes...

  • Kitchen Department Manager

    2 months ago

    Greater Sudbury, Canada McDonald's Full time

    Job Description Kitchen Department Manager OverviewIn addition to shift management responsibilities, the Kitchen Department Manager is responsible for making sure the restaurant delivers great quality food to our Guests in a fast efficient manner. This manager makes sure our food is always safe, that our cost of food is controlled, and that all kitchen staff...

  • Lawyer / Wills & Estate Department Manager

    4 weeks ago

    Greater Sudbury, Canada Conroy Scott Full time

    **Lawyer / Wills & Estate Department Manager** Are you looking to take the next step in your legal career? Is giving back to the community a priority for you? Do you want to do more than just practice law? Are you excited by the prospect of leading a team of like-minded people to provide excellent client service? Do you want to be rewarded for your talent...

  • Service Advisor

    6 months ago

    Greater Sudbury, Canada Adventure365 Full time

    Adventure365 is currently seeking a Service Advisor (Bike / Ski Service Department) to join our dynamic and successful team. If you’re passionate about the outdoors, love dealing with people, and are looking for an exciting new opportunity surrounding skis and bikes, then this is the job for you! Come join us at Adventure 365 - where everyday is an...

  • Food Lead Department Manager

    2 months ago

    Greater Sudbury, Canada Walmart Canada Full time

    **Position Summary... **:To assist in the leadership of the Food areas and department processes through partnership with the Food Assistant Manager and ensure a high level of customer service and while ensuring task completion. **What you'll do...**: Job Responsibility #1 Providing excellent Customer Service by greeting all customers in a polite and...

  • Gm Lead Department Manager

    3 months ago

    Greater Sudbury, Canada Walmart Canada Full time

    **Position Summary... **:To assist in the leadership of General Merchandise and Fashion Associates and department processes through partnership with the General Merchandise and Fashion Assistant Manager and ensure a high level of customer service and while ensuring task completion. **What you'll do...**: Job Responsibility #1 Providing excellent Customer...

  • Omni Department Manager

    2 months ago

    Greater Sudbury, Canada Walmart Canada Full time

    **Position Summary... **:The OMNI Department Manager will provide customer service by offering assistance to meet the customer’s shopping needs. This will be accomplished by contributing to the overall processes for Online Grocery and Walmart.ca processes directly and through follow-up with OMNI Associates. This Associate will function as part of a team to...

  • Consumables Department Manager

    6 months ago

    Greater Sudbury, Canada Walmart Canada Full time

    **Position Summary... **:To provide customer service by coordinating the activities of associates to complete assigned handheld terminal activities. Ensuring a zoned and stocked salesfloor and offering assistance to meet the customer’s shopping needs. This will be accomplished by maintaining and recovering merchandise all in a safe and clean environment....

  • Grocery Department Manager

    6 months ago

    Greater Sudbury, Canada Walmart Canada Full time

    **Position Summary... **:To provide customer service by coordinating the activities of associates to complete assigned handheld terminal activities. Ensuring a zoned and stocked salesfloor and offering assistance to meet the customer’s shopping needs. This will be accomplished by maintaining and recovering merchandise all in a safe and clean environment....

  • Telecommunications Operations Manager

    3 weeks ago

    Sudbury, Ontario, Canada Spectrum Telecom Group LTD. Full time

    Spectrum Telecom Group LTD. is seeking an experienced Telecommunications Operations Manager to lead our customer support services team. As a key member of our leadership team, you will be responsible for overseeing the installation and repair of telecommunications equipment and products.ResponsibilitiesOrganize and prioritize work for Installers and...

  • Première Rédactrice ou Premier Rédacteur Web

    1 week ago

    Greater Sudbury, Canada CBCRadio-Canada Full time

    Titre du poste: Première rédactrice ou Premier rédacteur Web (Services français) Statut d’emploi: Permanent(e) Exigence linguistique du poste: Anglais, Français Compétences linguistiques: Anglais (Écriture - B - Intermédiaire), Anglais (Expression orale - B - Intermédiaire), Anglais (Lecture - B - Intermédiaire), Français (Écriture),...

  • Full Time Fleet Coordinator

    7 months ago

    Greater Sudbury, Canada Greater Sudbury Police Service Full time

    GREATER SUDBURY POLICE SERVICE Full Time Fleet Coordinator Monday-Friday, Dayshift Under the general supervision of the Fleet/Facilities Supervisor, the Fleet Coordinator is responsible for assisting the Fleet/Facilities Supervisor with coordinating the support functions of the Fleet Unit which includes vehicle and equipment maintenance and repair. In...