Test Manager

3 weeks ago

Halifax, Canada Eastlink Full time

Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative competitive, customer focused telecommunications solutions, and connecting our customers to the things and people that matter most. Serving a customer base across seven provinces, our advanced solutions include Internet, Mobile, TV, Telephone, Security and Automation, Data Communications, and exclusive locally produced programming on Eastlink Community TV.

Eastlink is currently seeking a Test Manager in Halifax, Nova Scotia. The Test Manager is a key member of the IT Delivery team, whose primary focus is the cost-effective and timely delivery of information systems focused projects within Eastlink.

**Responsibilities**:

- Manage and assist the QA/UAT team in the development of all testing-related documentation, including test and resource plans, test scenarios, test cases/scripts, bug reports, and test result tracking;
- Manage performance of test resources including coaching, motivating, mentoring, goal setting and performance reviews;
- Perform functional, integration, system, regression, usability and performance testing using manual methods and test framework tools;
- Work with the project team to identify, log and track issues using defect tracking tools;
- Work with product owners to validate the testability of business requirements;
- Establishes SLA’s, and define KPI’s for the test team to maximize quality and timeliness.
- Work as part of an Agile/Scrum testing team;
- Provide inputs during project planning (resource requirements, test estimates, etc.) and throughout the development life cycle to ensure business objectives are met;
- Liaise with 3rd party vendors for the planning and coordination of software deployments in various environments, environment stability and performance related management.
- Ensure the vendor has completed adequate QA testing and demonstration of the features prior to delivery in Eastlink’s environment.
- Defect management; including the timely review and prioritization of defects, agreement with the business, internal development team and/or vendor on criticality and timing of fixes.
- Management (creation and ongoing maintenance) of test account data & test resources.
- Design and implement policies and procedures for testing and evaluating the company’s products to ensure product quality;
- Ability to prioritize and handle changing priorities in a fast-paced environment.
- Ability to handle and stay organized for multiple, concurrent, project initiatives.

The Test Manager plays a hands on role that requires strong experience in leading overall test efforts. Experience in and understanding of automation tools, test methodologies and resource management is essential. You should demonstrate an executive presence, outgoing with strong communication and presentation skills.

**Qualifications**:

- At least 3 years’ experience leading, managing & developing a team of testers;
- Hands on experience with Jira and Zephyr or similar test and defect management tools.
- Experience with an agile/iterative development life cycle testing;
- Proven test & defect management skills;
- Strong written and verbal communication skills;
- Solid time management and prioritization skills;
- Demonstrated vendor management skills;
- Experience with risk management;
- Experience with test automation scripts and frameworks

Why Choose Eastlink?

Eastlink operates in a culture of continuous improvement through listening, learning, and adapting, which enables us to respond quickly to the evolving needs of both employees and customers. We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience. Our philosophy of developing and training our team “on the ground” not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization.

Get your career started with us and stay with us, your journey begins here

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