Intermediate Specialist, Admissions

4 weeks ago

Ottawa, Canada University of Ottawa Full time

The University of Ottawa—A crossroads of cultures and ideas

The University of Ottawa is home to over 50,000 students, faculty and staff, who live, work and study in both French and English. Our campus is a crossroads of cultures and ideas, where bold minds come together to inspire game-changing ideas. We are one of Canada’s top 10 research universities—our professors and researchers explore new approaches to today’s challenges. One of a handful of Canadian universities ranked among the top 200 in the world, we attract exceptional thinkers and welcome diverse perspectives from across the globe. Our employees come together around the shared purpose of constant improvement, personal development, service excellence, teamwork and a passion for learning with a desire to make uOttawa and the world a better place. Everyone's contributions are valued, we all play a part in making uOttawa a world-class institution. Most importantly, we make it possible for you to achieve your full potential. Because at uOttawa, you belong

**Position purpose**:
**Under the direction of the Supervisor of Admissions**:
**In this role, your responsibilities will include**:
Award and revise admission scholarships, differential tuition fee exemptions and transfer credits as well as determine students’ language requirement needs.

Mentor Admissions Officers and Information Officers regarding international policies, immigration regulations, document validation and quality assurance of applicant files with a focus on document and credential fraud and identifying trends in applicant behavior or documentation.

**Essential Qualifications**:
Successful completion of an undergraduate degree. An equivalent amount of education and experience will be considered.

At least 3 years of work experience in a university admissions office.

Demonstrate excellent judgement and initiative with superior problem-solving skills;
Good interpersonal and communication skills, tact and diplomacy;
Excellent customer service dealing with a diversified and difficult clientele; Must be empathetic while holding firm to their decisions.

Strong analytical, critical thinking and decision-making skills;
Strong counselling, influencing and consultative skills, including the ability to listen, ask questions, summarize and translate information to make effective decisions and resolve problems;
In-depth knowledge of national and international education systems;
Broad knowledge of university academic programs, structure, and admissions;
Excellent ability to perform mathematical calculations and validations;
Ability to work independently, under pressure with strict deadlines, to handle highly sensitive and confidential material and remain focused in a high-volume, high-stress environment; coordinate a multitude of priorities and tasks;
Experience in administrative writing and communicating in both official languages;
Ability and willingness to travel both domestically and abroad as well as work outside of regular business hours and on weekends.

**Key Competencies at uOttawa**:
Here are the required competencies for all or our employees at uOttawa:
**Planning**: Organize in time a series of actions or events in order to realise an objective or a project. Plan and organize own work and priorities in regular daily activities.

**Initiative**: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.

**Client Service Orientation**: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.

**Teamwork and Cooperation**: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

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