Claims Advisor

3 weeks ago

Burnaby, Canada HUB International Full time

HUB International is continuously GROWING, and we are looking for individuals with an ENTREPRENEURIAL mindset to join our team

We are BC’s largest Insurance Broker and looking for individuals to grow with us A career at HUB means your career opportunities are endless. Our culture is renowned within the industry, and we value our people. Helping our clients protect what matters most is crucial to who we are, and we are on the lookout for those who share the same passion.

We are Proud to Offer

Competitive compensation

Comprehensive tuition financing and career-related training and development

Company matching RRSP contributions

Customizable flexible benefits options for you and your family

We promote work-life balance through flexible scheduling and hours

A progressive employee assistance program through LifeWorks

Mental and physical wellness initiatives

**HUB Cares**: we are a company that gives back and is active in the community

The Opportunity

As a Claims Advisor, you will work closely with the claim administration and claim advocacy teams as we aim to deliver an industry leading claims experience to our clients. We are seeking a self-motivated, analytical, and detailed oriented individual who places high value on client service to join our Burnaby Head Office location in a Full Time Permanent position.

Our Burnaby Head Office is centrally located at the Willingdon Business Park. We’re accessible by transit (Gilmore and Brentwood Skytrain stations) and if you’re a cyclist, the Central Valley Greenway goes right in front of our office We have an onsite gym you can access 24/7, two cafes steps away from the office and many shops, restaurants and other amenities can be found nearby.

The Responsibilities

Report and monitor claims with insurers and adjusters on all claims as assigned

Update claims in the claims management system based on input and reports from carriers and adjusters

Answer in-bound claims calls from clients, carriers, and internal & external adjustors

Engage in, and initiate, proactive client engagement during the claim process

Review policy declarations and wordings for coverage conditions against newly reported claims, inquiries and escalations

Refer complex claim escalations, coverage concerns and large/complex claims inquiries to our claim advocacy specialists and work with them to resolve

Occasionally, you will have the opportunity to accompany other HUB claims staff to meet with clients, adjusters and vendors at office and loss locations

Other duties and responsibilities as assigned

The Requirements

Minimum of 2 years’ work experience in insurance

Obtain a Level 1 General Insurance License or willing to obtain your license

Proficiency with MS Office, with focus on Excel and Word

Strong attention to detail

Solid work ethic and a ‘can-do’ attitude

Proven ability to work in a team environment as well as independently

Exceptional organizational and time management skills

Excellent communication both written and orally

**Asset experience that will make you stand out**:
Insurance claims work experience is an asset

Familiarity with EPIC is an asset

Our Culture Starts with You

We are looking for SELF-STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their business

We want you to be INNOVATIVE and open to sharing your ideas

You work with URGENCY while providing a high level of PROFESSIONAL SERVICE towards our customers, communities, & colleagues.

You are a TEAM PLAYER who positively impact those around them; We MOTIVATE each other to GROW TOGETHER

You work with a high degree of INTEGRITY and ACCOUNTABILITY

To find associated positions at our HUB simply search myHUBbc as a keyword in the search bar on our careers page

Department Account Management & Service

**Required Experience**: 2-5 years of relevant experience

**Required Travel**: No Travel Required

**Required Education**: High school or equivalent

Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

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