Receptionist

3 weeks ago


Toronto, Canada Institut Trebas Institute Full time

**Job Title**:
Receptionist/Student Services Officer

**Reports to**:
Student Communications Specialist

**Primary Purpose**

Trebas Institute, established in 1979, is a private vocational school with campuses in Montreal and Toronto and offering a broad range of programs in audio, film and television, business and technology as well as music, event and entertainment management. Our mission is to provide high-quality and accessible education and support services to maximize our students’ success and learning experience. We strive to achieve this mission through a commitment to excellence, innovation, interdisciplinary collaboration, as well as inclusiveness and diversity.

Trebas Institute is a member of the Global University Systems Canada network of higher education institutions. Fleming College, Toronto Programs is a public college-private partnership between Fleming College Canada (FC) and Trebas), with academic delivery and student support services managed by Trebas.
- oriented, and has excellent interpersonal skills.
Schedule: Tuesday-Saturday, 2pm-10pm

**Primary Purpose**
- Meet and greet students at the reception area and provide guidance and advice in an efficient manner.
- Maintain a professional image and demeanor with all students, visitors, employees, management team at all times and maintain a pleasant office environment.
- Manage student physical and digital records as per Trebas policies and practices.
- Utilize the best communication tools and strategies for interacting with students
- Support students with gaining access and developing a comprehensive understanding of the student portal.
- Develop tools and processes that are aimed to continuously improve the service standards and the accuracy of the information provided such as FAQ, Scripts, Student ongoing feedback, and Infographics.
- Provide a broad range of clerical and administrative support to various Departments
- Assist with various administrative duties as needed including, but not limited to, filing, printing, photocopying, organizing student/office files, and other duties
- Purchase, receive, store, and keep track of the office supplies to ensure that basic office requirements are available
- Liaison with building management, janitorial company, and security guard as deemed necessary
- Manage boardroom bookings and setup meetings
- Perform other student service-related duties and tasks as assigned.

**Position Requirements**
- College diploma or equivalent combination of education and experience
- A minimum of two (2) years reception/administrative experience Knowledge and Skills
- A minimum of 1 year experience working in a post-secondary educational institution.
- Experience working with international students and new immigrant populations will be considered a valuable asset.
- Excellent telephone manner providing an exceptional customer experience with every interaction
- Excellent written and oral communication skills
- Highly organized and efficient time management
- Ability to multi-task and prioritize
- Superb attention to detail and ability to meet deadlines; good record keeping and filing skills
- Proven ability to take initiative and work well independently
- Proficient with Microsoft Office products (including MS Word, Excel, Outlook, PowerPoint,) and the Internet Working Conditions
- This role is a 5 days per week on-campus role with COVID Safety Protocol in place working 2pm-10pm
- Fleming College Toronto _is committed to providing accessible employment practices that _are in compliance with_ the Accessibility for Ontarians with Disability Act (AODA). If you require accommodations for a disability during any stage of the recruitment process, please include this information in your cover letter. All information received in relation to accommodation will be kept confidential._

**Toronto Campus**
- 124 Eglinton Ave West (3rd and 4th floors),
1-647-932-5172 FlemingCollegeToronto.ca
Toronto, Ontario, M4R 2G8, Canada
**1


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