B2b Sales-reactivation Specialist

7 days ago

Canada Staples Full time

**Who we are**

We, at Staples Professional, provide our business customers with a deep professional expertise when it comes to Business Essentials, Furniture, Facilities, Technology, Print/Promo, and Pack and Ship, as well as next-day delivery service and customized solutions for ordering, billing and reporting. We are part of the Staples umbrella in Canada, and as such we are a true multi-channel solution provider - online, at our customers place of business and in-store, for all our customers needs. We are looking for people who are curious, passionate and put the customer first.

Salary Range: 40k-45k plus commission

**We are building an inclusive and diverse team**

Staples Professional is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

**Some of what you will do**:
The Reactivation Specialist engages accounts where spending has lapsed with the purpose of getting the customers back to frequently purchasing. Reactivation Specialists will aim to identify and address the cause of the lapse and work with customers over the phone to negotiate a ‘one-stop-shop’ solution with Staples Professional. This is a high velocity position that requires problem-solving skills to identify customer needs and roadblocks to purchasing. This role is part of a team and does not have assigned accounts.

**Specifically, You Will**:

- Reactivating dormant accounts: 90%
- Follows a prioritized list of dormant accounts, meeting daily activity goals - outbound calls, live contacts, opportunities created and won accounts.
- Engages lapsed customers through phone or video call to win back lost customer. Uses individualized approach to reactivate each customer.
- Uses Professional Selling Skills (PSS) to identify the cause behind the customer lapsing and help address that cause.
- In some instances, reactivating the dormant customer will require developing a value-added proposition, and price proposal.
- Funneling opportunities: 10%
- Manages sales funnel and effectively identifies opportunities to forward to the Business Development team where appropriate.
- Communicates customer feedback to sales leader/sales teams.

**Some of what you need**:

- High school diploma or GED, Post secondary education preferred
- Self-starter and results-oriented
- Coachable and adaptable
- Proficient with MS Word, Outlook, Excel and PowerPoint
- Strong communication and teamwork skills; active listener
- Strong organization and time management skills
- Experience with sales budgets and track record of exceeding quota, activity metrics, KPIs
- Experience building customer relationships over the phone
- Experience with B2B sales processes

**Some of what you will get**:

- Associate discount
- Health and Dental benefits
- RRSP/DPSP
- Performance bonuses
- Learning & Development programs And more...

**#Bringyourpassion**

**#Remote

  • B2B Technical Support Specialist

    3 days ago

    Canada Retention Full time

    Job DescriptionWe are looking for a talented Technical Account Specialist to join our growing B2B business. As a Technical Account Specialist, you will be responsible for delivering exceptional technical support and ensuring user success.This role is a blend of technical support and account management, where you will interact with clients at every stage of...

  • B2B Sales Executive

    2 weeks ago

    Canada KixCare - Virtual Care for Kids Full time

    KixCare is Canada's only virtual care solution dedicated to children's mental and physical health, giving families convenient 24/7 access to physical and mental healthcare for their kids 0-17. Our KixTeam consists of specialized pediatric experts who have trained at the top children's hospitals across the country. We share a commitment to fulfill our...

  • B2B Sales Executive

    5 days ago

    Canada KixCare - Virtual Care for Kids Full time

    KixCare is Canada's only virtual care solution dedicated to children's mental and physical health, giving families convenient 24/7 access to physical and mental healthcare for their kids 0-17. Our KixTeam consists of specialized pediatric experts who have trained at the top children's hospitals across the country. We share a commitment to fulfill our mission...

  • B2B Sales Executive

    2 weeks ago

    canada KixCare - Virtual Care for Kids Full time

    KixCare is Canada’s only virtual care solution dedicated to children’s mental and physical health, giving families convenient 24/7 access to physical and mental healthcare for their kids 0-17. Our KixTeam consists of specialized pediatric experts who have trained at the top children’s hospitals across the country. We share a commitment to fulfill our...

  • Regional Account Manager – B2B Commercial Sales

    4 weeks ago

    ontario, canada | ca Danby Appliances Full time

    Reporting to the Director of B2B Sales, the Regional Account Manager – B2B Commercial Sales is responsible for driving revenue growth by managing existing customer relationships and developing new business opportunities within key B2B channels, including multi-family businesses, corporate offices, hotels, and hospitality. The ideal candidate has a strong...

  • Regional Account Manager – B2B Commercial Sales

    4 weeks ago

    ontario, canada | ca Danby Appliances Full time

    Reporting to the Director of B2B Sales, the Regional Account Manager – B2B Commercial Sales is responsible for driving revenue growth by managing existing customer relationships and developing new business opportunities within key B2B channels, including multi-family businesses, corporate offices, hotels, and hospitality. The ideal candidate has a strong...

  • B2b Marketing Specialist

    2 weeks ago

    Canada Collective[i] Full time

    You will create, implement, and manage social media strategy to engage with our target ICP and grow brand awareness. You will also be responsible for implementing new strategies, like promotions and competitions, to increase customer engagement, drive leads and revenue, and enhance our brand image. You will play a key role in associating Collective[i] with...

  • Regional Account Manager – B2B Academic Sales

    4 weeks ago

    ontario, canada | ca Danby Appliances Full time

    Reporting to the Director of B2B Sales, the Regional Account Manager – B2B Academic Sales is responsible for driving revenue growth by managing existing academic customer relationships and developing new business opportunities within the education sector. The ideal candidate has a strong background in academic sales, preferably from a distributor...

  • Regional Account Manager – B2B Academic Sales

    4 weeks ago

    ontario, canada | ca Danby Appliances Full time

    Reporting to the Director of B2B Sales, the Regional Account Manager – B2B Academic Sales is responsible for driving revenue growth by managing existing academic customer relationships and developing new business opportunities within the education sector. The ideal candidate has a strong background in academic sales, preferably from a distributor...

  • Regional Account Manager – B2B Academic Sales

    4 weeks ago

    ontario, canada | ca Danby Appliances Full time

    Reporting to the Director of B2B Sales, the Regional Account Manager – B2B Academic Sales is responsible for driving revenue growth by managing existing academic customer relationships and developing new business opportunities within the education sector. The ideal candidate has a strong background in academic sales, preferably from a distributor...

  • B2B Technical Account Manager

    3 days ago

    Canada Retention Full time

    About the RoleWe are looking for a highly skilled B2B Technical Account Manager to join our team, tasked with delivering exceptional technical support and ensuring user success. This role involves a blend of technical support and account management, where you will interact with clients at every stage of their journey—from onboarding to support to billing...

  • Sales Growth Specialist

    7 days ago

    Canada Environmental 360 Solutions Full time

    Company OverviewEnvironmental 360 Solutions is a rapidly expanding environmental management company committed to becoming North America's leading provider of environmental and waste management solutions. Through strategic acquisitions and organic growth, we serve municipalities and commercial customers across the continent.Job SummaryWe are seeking a skilled...

  • Sales Project Coordinator

    3 days ago

    Canada Peak Sales Recruiting Full time

    About Peak Sales RecruitingPeak Sales Recruiting is a specialized recruitment agency focused on delivering high-quality B2B sales talent to organizations across various industries. With a strong emphasis on quality, efficiency, and personalized service, we help businesses build and maintain top-performing sales teams that drive revenue growth and achieve...

  • Technical Account Specialist

    4 weeks ago

    Canada Retention.com Full time

    Our Story $0 to $12 million ARR in 2.5 years with 6 people and zero funding. And we’re not done yet - now at $25 million ARR with 40 people, we’re looking for energetic technical account professionals to help facilitate our growing B2B business. We are actively seeking a Technical Account Specialist to join our R!B2B support team, tasked with...

  • Sales Telemarketing Specialist

    4 weeks ago

    Canada Dentist Finder Full time

    Remote | Full-Time | Uncapped Commissions Dentist Finder is a rapidly growing platform that helps patients find their ideal dentist based on their needs and preferences. We partner with dental clinics across Canada to connect them with new patients actively searching for dental care. As we continue to expand, we’re looking for a results-driven Sales...

  • Web Development Support Specialist

    3 days ago

    Canada Retention Full time

    Job DescriptionWe are seeking a skilled Web Development Support Specialist to provide exceptional technical support and ensure user success. This role involves interacting with clients at every stage of their journey, from onboarding to support to billing inquiries and retention.The ideal candidate will have expertise in web development, including...

  • Phone Sales Specialist

    4 weeks ago

    Canada Dentist Finder Full time

    Remote | Full-Time | Uncapped Commissions Dentist Finder is a rapidly growing platform that helps patients find their ideal dentist based on their needs and preferences. We partner with dental clinics across Canada to connect them with new patients actively searching for dental care. As we continue to expand, we're looking for a results-driven Sales...

  • Sales Specialist

    5 days ago

    canada Xraised Full time

    We are seeking a motivated and results-driven Sales Specialist to join our team at Xraised. The ideal candidate will play a crucial role in driving sales growth, identifying new business opportunities, and developing strong relationships with clients. As a Sales Specialist, you will work closely with the sales and marketing teams to meet and exceed sales...

  • Technical Account Specialist

    4 weeks ago

    Canada Retention Full time

    Our Story$0 to $12 million ARR in 2.5 years with 6 people and zero funding. And we're not done yet - now at $25 million ARR with 40 people, we're looking for energetic technical account professionals to help facilitate our growing B2B business.We are actively seeking a Technical Account Specialist to join our RB2B support team, tasked with delivering...

  • Medical Sales Executive

    2 weeks ago

    Canada KixCare - Virtual Care for Kids Full time

    KixCare is Canada's only virtual care solution dedicated to children's mental and physical health, giving families convenient 24/7 access to physical and mental healthcare for their kids 0-17. Our KixTeam consists of specialized pediatric experts who have trained at the top children's hospitals across the country. We share a commitment to fulfill our mission...