Coordinator, Training and Development

7 months ago


Québec, Canada Vacances Air Canada Air Canada Vacations Full time

**Start date**: ASAP

**End date**: 1 year contract

Planning and organizing the training of new hires within our call center. Deliver training and refreshers to employees including new hires. Create and update reference manuals and bulletins.

**Responsibilities**:

- Maintain training manuals in order to conduct training sessions and ensure that training material is accessible to all employees on MILO
- Facilitate orientation, training and refreshers of new hires on our different reservation systems, as well as on other tools needed to perform their tasks.
- Create new procedures when needed
- Inform the staff on new and actual procedures, existing and new products and promotions.
- Guide new hires during call center initial training.
- Maintain good contact with suppliers (hoteliers and tourist offices) in order to plan and coordinate training sessions
- Verify, clarify, research and re-structure information provided by the business to ensure communication to staff is comprehensive and complete
- Answer questions received on our products, and maintain a reference documents for all to consult.
- Communicate changes / corrections to be made in the systems to the appropriate departments.
- Update skills and knowledge by enrolling in training specialist programs and assisting to presentations.
- Coordinate tour guides and liaise with tourism schools to facilitate the Call Centre hiring process

**Knowledge and Skills required**:

- College diploma in Tourism
- Minimum of 1 year experience in a call center position as well as facilitation and/or coaching experience
- Fluently bilingual in English and French
- Excellent communication and organizational skills both written and verbal
- High energy and enthusiasm level
- Strong team player
- Knowledge of TTS and ARD
- Excellent interpersonal skills and the ability to motivate employees
- Demonstrate good judgment, initiative & flexibility
- Detail oriented
- Ability to work under pressure, multi task and manage daily schedule
- Advanced computer skills in Word, Excel, Power Point as well as Air Canada Vacations

Reservation system
- In depth product, policies and procedures knowledge



  • Québec, Canada AutoCanada Inc. Full time

    **Regional Training & Development Specialist - Finance and Insurance** - QuebecAt AutoCanada we are passionate about our business, customers, and talent! To be successful we need the best people to curate exceptional experiences for our customers. As a company we are committed to providing our employees with meaningful and challenging work, an engaging and...


  • Québec, Canada Pyxis Full time

    Our Campus Training Department's fire team is looking for a coordinator for a minimum of 2 months, 35 hours per week. To be more precise, we are looking for an octopus! Sailing calmly and steadily, the octopus can handle multiple clerical tasks in parallel. From managing registrations to invoicing to providing impeccable customer service, the coordinator...


  • Québec, Canada American Iron and Metal Full time

    Description de l'entreprise ES-TU FORGÉ POUR AIM GLOBAL ? Inscris-toi dans l’histoire de AIM Global. Nous n’avons cessé de prospérer au cours des huit dernières décennies grâce à la force de nos employés et à la confiance de nos clients, établissant ainsi notre présence au niveau mondial et diversifiant nos expertises. Prends part à AIM...


  • Québec, Canada Innergex Full time

    **Why should you join our team?** Innergex Renewable Energy Inc. is an independent renewable energy producer with an extensive and growing portfolio of assets in Canada, the United States, France and Chile. The Corporation develops, acquires, owns and operates hydroelectric facilities, wind farms, solar farms and energy storage facilities. For more than 30...


  • Québec, Quebec, Canada ROME GROUP Full time

    Job Title:Senior Development CoordinatorDepartment:DevelopmentReports To:Vice President of PhilanthropyFLSA:ExemptJob SummaryThe Senior Development Coordinator will provide critical support for the Development Department during the Better Wild, Better World Campaign. This role is expected to last four more years with the possibility of a permanent position...


  • Québec, Canada United Nations Full time

    The Global Aviation Training (GAT) Section, Technical Cooperation Bureau (TCB) is responsible for the planning, management and coordination of all ICAO aviation training activities ensuring the efficient, effective and harmonized implementation of the ICAO Training Policy and response to training needs of Member States, international and regional...


  • Québec, Canada American Iron and Metal Full time

    **Description de l'entreprise** Faites partie du succès croissant d'AIM. La Compagnie américaine de fer et métaux (AIM) est un leader mondial reconnu dans l'industrie du recyclage des métaux, avec plus de 125 sites et 4000 employés dans le monde. Nous avons continué à prospérer au cours des huit dernières décennies grâce au dévouement de nos...


  • Québec, Canada Definity Full time

    **Bilingual Specialist, Training**: Job ID : 6022 Category: Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Montreal, Canada Your role reports to our Manager, Training and Quality. Your main responsibility is to deliver, design and develop incredibly engaging training that will stimulate trainees as well as create other...


  • Québec, Canada Nunavik Regional Board of Health and Social Services Full time

    Director of Regional Rehabilitation Services STATUS: Permanent Full time (35h/week) PLACE OF WORK: MONTREAL STARTING DATE: as soon as possible The Ungava Tulattavik Health Center is located in Kuujjuaq. It provides all health and social services in the eastern part of Nunavik. It serves seven Inuit communities with as many CLSCs, a seniors' center and a...


  • Québec, Canada American Iron and Metal Full time

    **Company Description** American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued to prosper for the last eight decades thanks to the dedication of our employees and the ongoing trust and support of our customers. Become part of...


  • Québec, Canada American Iron and Metal Full time

    **Company Description** American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued to prosper for the last eight decades thanks to the dedication of our employees and the ongoing trust and support of our customers. Become part of...


  • Québec, Canada CAE Inc. Full time

    Role and Responsibilities Digital Product Manager for Training Scheduling - Accountable to define and communicate to the product team the product roadmap for CAE Digital Products assigned to (Civil, or D&S, HC) existing and new, including the process and outputs required to communicate and coordinate product inception through to delivery - Scope...

  • Volunteer Coordinator

    7 months ago


    Québec, Canada PlayWise International Foundation Full time

    PlayWise International Foundation is a non-profit organization committed to revolutionizing education through innovative play-based learning. We are dedicated to empowering children globally through engaging and transformative educational programs. We are seeking a dedicated Part-Time Volunteer Coordinator to join our team. As the Volunteer Coordinator, you...

  • Sales Operations

    4 days ago


    Québec, Canada DWCC Full time

    DWCC is a fast-paced SaaS consultancy which works with some of the most exciting and relevant software companies. We've been very successful in scaling our business internationally over the past 12 years and are now looking to grow our Canadian team in our new office in downtown Montreal. As we continue to grow, DWCC is looking for a dynamic Sales Operation...


  • Québec, Canada AMETEK, Inc. Full time

    Do you know what a constantly growing company needs at a certain point to support its global technology sales expansion and sales processes efficiency? Someone like you, to coordinate the development and implementation of all new commercial tools, processes, methodologies, and other initiatives that aim at improving Creaform Technology sales efficiency and...

  • Quality Coordinator

    7 months ago


    Québec, Canada WSP Full time

    **WSP **is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments. We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation...


  • Québec, Canada Business Development Bank of Canada Full time

    We are banking at another level. Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to...


  • Québec, Canada SII Technologies GmbH HR-Service Full time

    Partenaire technologique des grandes entreprises depuis 1979, le Groupe SII est au cœur de l'économie de l'innovation avec 10 000 collaborateurs, une présence internationale dans 20 pays, et un chiffre d’affaires supérieur à 520 millions de dollars canadiens. SII Canada, installée à Montréal et Toronto, a pour objectif d'apporter des solutions à...


  • Québec, Quebec, Canada Ocean State Job Lot Full time

    Little Burgundy, a dynamic footwear retailer with its unique style for discerning tastes, is looking for an ambitious candidate to fill the role of Retail Store Manager. This position offers exciting opportunities for growth and development in a fast-paced retail environment.Job SummaryThe successful candidate will be responsible for recruiting, hiring,...


  • Québec, Quebec, Canada Cree Board of Health and Social Services of James Bay (CBHSSJB) Full time

    Job OverviewWe are seeking an experienced Operations Coordinator to join our team at the Cree Board of Health and Social Services of James Bay (CBHSSJB). This role will be responsible for supporting the administrative functions of our organization.About the RoleThe Operations Coordinator will work closely with our management team to analyze needs, develop...