IT Support Technician Ii

3 weeks ago


Vancouver, Canada Associated Engineering Group of Companies Full time

**Job Description**:
We are looking for an** IT Support Technician II **to join our **Vancouver **office. The IT Support Technician II will use our Corporate IT Service Desk tool and provide technical support to staff with the use of information technology, using a client service approach. This role will also liaise with the Director of IT and Service Desk Coordinators and other IT Support Technicians in the company. The IT Support Technician will also deliver some end-user training; assist in the preparation of IT-related capital budget; and provide local hands-on support for remote IT System Administrators working in the Corporate IT Operations team. This position is a support role within the subsidiary operation, working under service objectives for local staff.

Duties include the following:

- Function as a skilled part of the Support Technician team, providing local support and back-fill support for other Associated Engineering locations.
- Operate as a remote extension of the Corporate IT group as needed.
- Work to deliver the services defined in the Service Objectives for Subsidiary IT Services.
- Monitor the Service Desk, handling support and service requests and documenting outcomes.
- Provide Support for the following:

- Laptop and desktop computers and end-user software.
- Smartphones.
- Creating and managing user accounts and passwords.
- Maintain the IT asset inventory for subsidiary IT assets.
- Assist other IT support technicians with problems and workload as needed.
- Decommission and dispose of retired IT equipment.
- Assist in the generation and maintenance of the subsidiary capital budget, and monitor expenditures.
- Assist in maintaining IT administration documentation.
- Perform other related duties as assigned.

**Job Requirements**:
Skills and Experience:

- 2+ years previous experience in a Help Desk Analyst / Support role preferred (preferably on an internal IT helpdesk).
- Degree or diploma from an accredited post-secondary institution in IT, IS Management, Computer Science or Engineering, or Systems Management.
- Excellent interpersonal skills.
- Service oriented and a committed team player.
- Strong spoken and written communication, documentation, and organization skills.
- Ability to work under pressure.
- Ability to handle confidential information.
- Ability to assist in the preparation of Corporate IT capital budgets and maintain inventory.
- Familiar with ITIL service delivery.
- Experience with ITIL-oriented service desk tool(s).
- Advanced Windows and Active Directory proficiency and troubleshooting skills.
- Microsoft 365 and Entra AD skills.
- Advanced TCP/IP network troubleshooting skills are an asset.
- Familiarity with Microsoft Teams.

The salary range for this position is $58,240.00 - $79.040.00 and is commensurate with experience relative to this position.


  • Technician II

    2 hours ago


    Vancouver, Canada Aggreko, LLC Full time

    Technician II - Power or HVAC page is loaded Technician II - Power or HVAC Apply locations Vancouver, BC time type Full time posted on Posted 2 Days Ago job requisition id JR11659 At Aggreko, we provide energy solutions so communities can thrive, and businesses can grow. We bring power, heat, and cooling...


  • Vancouver, Canada Stealth Monitoring Full time

    Stealth Monitoring is a rapidly growing security firm headquartered in Dallas, TX. As part of our national expansion, Stealth is hiring a Field Service Professional for the Vancouver market. The core responsibilities of the Field Service Tech II include: **Maintaining and Troubleshooting** - Analog and IP based CCTV Systems - Access Control Systems -...


  • Vancouver, Canada JW Marriott parq Vancouver & DOUGLAS, Autograph Collection Hotel Full time

    **Live Fully at Marriott International - #1 Leader in Hospitality** At **Marriott International**, you have the opportunity to grow in your career, work with teammates that feel like family, and help make our world a better place. **JW Marriott Parq Vancouver** located at **39 Smithe Street**, **Vancouver**, **BC**, **V6B 0R3 **is hiring a **Maintenance...


  • Vancouver, Canada University of British Columbia Full time

    Staff - Non Union Job Category M&P - AAPS Job Profile AAPS Salaried - Information Systems and Technology, Level C Job Title ARC Support Analyst II Department Research Platforms | Advanced Research Computing Compensation Range $5,906.25 - $8,508.42 CAD Monthly The Compensation Range is the span between the minimum and maximum base salary for a...

  • Technical Supporter

    1 week ago


    Vancouver, BC, Canada Associated Engineering (ONT) Ltd Full time

    IT/IS We are an employee-owned, Canadian company that is passionate about building communities that are vibrant, healthy, and resilient and support economic growth. Sustainability is part of every project we undertake, and how we operate our business. Focused locally, we offer uncompromising service to public and private sector clients across Canada and...


  • Vancouver, Canada Vancouver Police Department Full time

    **User Support Specialist II**: **COMPETITION: # 2452-50006852** **TITLE: User Support Specialist II** **_Classification: _**User Support Specialist II** **DIVISION**:Support Services Division **SECTION**: Information & Communication Technology Section (ICT) **UNIT**:Infrastructure & Client Support Services Unit **STATUS**:Regular Full-Time **HOURS OF...

  • Support Analyst Ii

    4 weeks ago


    Vancouver, Canada University of British Columbia Full time

    Staff - Non Union Job Category M&P - AAPS Job Profile AAPS Salaried - Information Systems and Technology, Level C Job Title Support Analyst II Department UBC IT | Desktop | Operations 1 Compensation Range $5,906.25 - $8,508.42 CAD Monthly The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of...


  • North Vancouver, Canada 7-Eleven, Inc. Full time

    Overview: JOB SUMMARY: This position is responsible for the maintenance, and/or repair, of a variety of physical plant and specialized equipment in an assigned group of 7-Eleven/Stripes stores within a geographic area. Service calls are initiated from the store via 7Help work orders to appropriate technician. Position reports to the Area Facilities...


  • North Vancouver, Canada 7-Eleven, Inc. Full time

    Overview: JOB SUMMARY: This position is responsible for the maintenance, and/or repair, of a variety of physical plant and specialized equipment in an assigned group of 7-Eleven/Stripes stores within a geographic area. Service calls are initiated from the store via 7Help work orders to appropriate technician. Position reports to the Area Facilities...


  • Vancouver, Canada City of Vancouver Full time

    Maintenance Technician IIRequisition ID: 40666 OrganizationLocated on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable...


  • Vancouver, Canada 7-Eleven Full time

    **7-Eleven is Immediately Hiring a Maintenance Technician II** This position is responsible for the maintenance, and/or repair, of a variety of physical plant and specialized equipment in an assigned group of 7-Eleven/Stripes stores within a geographic area. Service calls are initiated from the store via 7Help work orders to appropriate technician. Position...


  • Vancouver, Canada 7-Eleven Full time

    **7-Eleven is Immediately Hiring a Maintenance Technician II** This position is responsible for the maintenance, and/or repair, of a variety of physical plant and specialized equipment in an assigned group of 7-Eleven/Stripes stores within a geographic area. Service calls are initiated from the store via 7Help work orders to appropriate technician. Position...

  • Support Technician

    23 hours ago


    Vancouver, Canada Quicktech Full time

    ROLE : Support Technician - Entry Level DESCRIPTION:  Quicktech is looking for a full-time Technical Support Technician at the Entry Level to join our current talented team of technicians in Vancouver​ MISSION : To provide prompt, educated and courteous support resolving the clients' first level technical issues, escalating when it is beyond your...


  • Vancouver, Canada Venture Computers of Canada Inc. Full time

    Salary: **Venture IT Managed Services: Join Our Dynamic Team!** At Venture, we pride ourselves on three decades of dedicated service in IT management. We've consistently empowered businesses with our philosophy of delivering seamless IT services. With robust experience across financial, legal, advisory, and manufacturing sectors, we've honed our expertise...


  • Vancouver, Canada City of Vancouver Full time

    Requisition ID:  40666  Organization Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is...


  • Vancouver, Canada 7-Eleven, Inc. Full time

    Overview: JOB SUMMARY: This position is responsible for the maintenance, and/or repair, of a variety of physical plant and specialized equipment in an assigned group of 7-Eleven/Stripes stores within a geographic area. Service calls are initiated from the store via 7Help work orders to appropriate technician. Position reports to the Area Facilities...

  • Ndt Technician

    7 days ago


    Vancouver, Canada Albion Marine Solutions Ltd Full time

    Position: NDT Technician Albion Marine Solutions provides project management, engineering, consultancy and conversion services to maritime and offshore industries worldwide. The NDT Technician will require extensive travel within Canada, USA, Asia and Europe. **Requirements**: - Degree in non-destructive testing, marine, marine, material engineering or...


  • Vancouver, Canada The City of Vancouver Full time

    **Requisition ID**:38269 **Company** Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working...

  • Ndt Technician

    1 week ago


    Vancouver, Canada Albion Marine Solutions Ltd Full time

    Position: NDT Technician Albion Marine Solutions provides project management, engineering, consultancy and conversion services to maritime and offshore industries worldwide. The NDT Technician will require extensive travel within Canada, USA, Asia and Europe. **Requirements**: - Degree in non-destructive testing, marine, marine, material engineering or...


  • Vancouver, Canada PHS Community Services Society Full time

    **IT SUPPORT TECHNICIAN- TEMPORARY** **JOB DESCRIPTION** Reporting to the Manager of Technology, the Information Technology (IT) Support Specialist assists in onsite and off-site information management and computing systems providing enterprise-wide IT support for all departments and all levels of staff. **SOCIETY PHILOSOPHY** PHS Community Services...