Dispatch Lead
7 months ago
**Position Overview**
The Dispatcher Lead is a critical role within our operational center of excellence. The role contributes to the delivery of our customer service excellence strategy in ensuring that the Company’s 4 mandates of: 100% Complete load, 100% Quality Product, 100% On-Time Performance and 100% Inventory Control & Accuracy are met as indicated in the essential job functions below.
**Essential Job Functions**
- Cultivates strong relationships with Warehouse and Logistics staff including Department Managers, Customer Service Reps, Lead Hand, Dispatchers, Order Pickers, stagers, Drivers, and Customers(internal and external).
- Oversees Drivers and Driver Helpers.
- Monitors current KPIs with respect to inventory control with the target being 100% complete loads, product quality, on-time delivery and pick-ups.
- Ensuring POR Dispatch module is up-to-date
- Help implement and follow up on any new systems that are introduced into the fleet
- Assess Drivers and Helpers daily to meet and exceed performance standards including customer expectations / standard, and driving performance.
- Ensures that the Drivers are following all practices deemed essential by the provincial and federal government and the Manager at specific location.
- In collaboration with the Manager, conducts performance scorecard reviews for each Driver and Helper on a quarterly basis.
- Conducts load calculations and routing knowing daily where we stand against capacity. Ensures that loads and routes are completed daily and in advance according to order volume and size.
- Overseeing the planning of the routers for the day-to-day operations
- Ensuring routes are planned 1-2 days in advance
- Staffing: ensuring enough staff coverage internally and externally (temporary workers)
- Assign Drivers and Helpers to meet peak requirements, including assigning loads to vehicles.
- Prioritizes work, runs based on urgency and importance.
- Provides delivery crews with information about orders, traffic, obstacles, and requirements.
- Responsible for ensuring trucks are in good condition when they are received or returned.
- Consults with and cultivates strong relationships with internal customers, stakeholders, and external customers to address questions, problems, and requests for service or equipment.
- Enter data in computer system and maintain logs and records of calls, activities, and other information.
- Records, answers, reconciles and / or files customer requests, expenses, inventory, and other dispatch information.
- Has strong working knowledge of the warehouse layout and product knowledge.
**Experience and Qualifications**
- Five years’ experience as a Dispatcher Lead
- Knowledge of company products considered an asset
- Working knowledge of MS Office (required) and Point of Rental Software (strongly preferred).
- Demonstrated ability to embrace and learn new workflows and technology.
- Ability to work flexible schedule that includes evenings, weekends, and holidays.
**Other Skills/Abilities**
- Can positively deal with demanding timelines and stressful situations
- Willing to work irregular and/or long hours
-
Dispatcher
7 months ago
Toronto, Canada Chair-man Mills Full time**Chair-man Mills **C**orporation** is a true leader in the event rental business and has earned this reputation through decades of being first-to-market with innovative designs and rental items and by maintaining a commitment to customer relationships that is second-to-none. **Position Overview** The Dispatcher is a critical role within our operational...
-
Dispatcher
2 months ago
Toronto, Canada Briere Transportation Full timeWe are looking for a **High-Performance Dispatcher **that has **Minimum 3 years** current transportation experience dispatching for an **Asset-Based Carrier**. Exceptional knowledge of Full Load and LTL Rates going to and from the USA with solid knowledge of Midwest USA, TX, East coast and South East coast of USA is a must. Success in this position requires...
-
Dispatcher
7 months ago
Toronto, Canada GoFor Full timeAs GoFor continues its expansion across North America bringing our on-demand delivery service to additional markets, we are looking for highly skilled, enthusiastic, and self-driven individuals to join our team. We are a technology-driven logistics company that brings together retailers, wholesalers, general contractors, and tradespeople matching them in...
-
Dispatcher in Training
7 months ago
Toronto, Canada Air Canada Full time**Description** **Location**:Toronto, ON, Canada (Onsite) **Starting Salary**:$25.06/hour **Branch**: Crew Planning, Scheduling and Administration **Category**: Unionized (CALDA) **Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights teamwork and making a meaningful contribution? Let your...
-
Dispatcher
7 months ago
Toronto, Canada Seaboard Transport Group Full timeFounded over 55 years ago, the Seaboard Transport Group is a privately-held organization comprised of numerous transport brands across Canada and the United States. Seaboard is a recognized leader in the Bulk Truckload Industry and the recipient of numerous awards for Customer Service, Safety and Innovation. The Seaboard Transport Group of Companies has...
-
Dispatcher in Training
1 day ago
Toronto, Canada Air Canada Full time**Description** **Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** Performing one of aviation's most important roles, flight...
-
Afternoon Dispatcher
6 months ago
Toronto, Canada Chair-man Mills Full time**Chair-man Mills **C**orporation** is a true leader in the event rental business and has earned this reputation through decades of being first-to-market with innovative designs and rental items and by maintaining a commitment to customer relationships that is second-to-none. **Position Overview** The Dispatcher is a critical role within our operational...
-
Dispatch Coordinator
2 months ago
Toronto, Canada LifeLabs Full timeFor over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic...
-
Security Dispatcher
7 months ago
Toronto, Canada Elite Residential Concierge Services Inc. Full time**Schedule / Shift Timings** Tuesday to Saturday - Swing Shift Tuesday to Thursday 12:00am to 08:00am - Friday 04:00pm to 12:00am - Saturday 12:00pm to 12:00am **Pay Rate**: $20 CAD / hour **About Us**: A team of 750+ employees are the backbone of Elite Residential and we proudly collaborate as a family with sites the across GTA to deliver superior and...
-
Customer Service/dispatcher
3 months ago
Toronto, Canada Classic Towing & Storage Full timeClassic Towing & Storage is currently looking for Dispatcher for Afternoons weekdays and Weekends with some days during the week. New hire must have open availability to work weekend and some days during the week, our operations are 24 hours 365 days a year. We are looking for enthusiastic, level headed, calm, collective person that has knowledge of City...
-
Dispatcher/customer Service
6 days ago
Toronto, Canada Classic Towing & Storage Full timeClassic Towing & Storage is currently looking for Dispatcher for Afternoons weekdays and Weekends with some days during the week. New hire must have open availability to work weekend and some days during the week, our operations are 24 hours 365 days a year. We are looking for enthusiastic, level headed, calm, collective person that has knowledge of City...
-
Dispatcher/customer Service
7 months ago
Toronto, Canada Classic Towing & Storage Full timeClassic Towing & Storage is currently looking for Dispatcher for Afternoons weekdays and Weekends with some days during the week. New hire must have open availability to work weekend and some days during the week, our operations are 24 hours 365 days a year. We are looking for enthusiastic, level headed, calm, collective person that has knowledge of City...
-
Flight Dispatch Office Administrator
7 months ago
Toronto, Canada Air Canada Full time**Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** The Flight Dispatch Office Administrator will be responsible for the day-to-day administrative...
-
Dispatcher Administrator
6 months ago
Toronto, Canada Triumph Group of Companies Full timeSalary: Join our growing, dynamic, and ambitious team! For over 30 years, Triumph has been a name that represents integrity and quality in the cladding, roofing, solar, and waterproofing industries. We are deeply rooted in family values while hosting an entrepreneurial culture where ideas are welcomed. Our diverse team is also highly trained and hold the...
-
Dispatcher Administrator
7 months ago
Toronto, Canada Triumph Group of Companies Full timeJoin our growing, dynamic, and ambitious team! For over 30 years, Triumph has been a name that represents integrity and quality in the cladding, roofing, solar, and waterproofing industries. We are deeply rooted in family values while hosting an entrepreneurial culture where ideas are welcomed. Our diverse team is also highly trained and hold the most...
-
Dispatcher Administrator
7 months ago
Toronto, Canada Triumph Group of Companies Full timeJoin our growing, dynamic, and ambitious team! For over 30 years, Triumph has been a name that represents integrity and quality in the cladding, roofing, solar, and waterproofing industries. We are deeply rooted in family values while hosting an entrepreneurial culture where ideas are welcomed. Our diverse team is also highly trained and hold the most...
-
Security Dispatcher
7 months ago
Toronto, Canada Elite Residential Concierge Services Inc. Full time**Schedule / Shift Timings** Tuesday to Saturday - Swing Shift Tuesday to Thursday 12:00am to 08:00am - Friday 04:00pm to 12:00am - Saturday 12:00pm to 12:00am **Pay Rate**: $20 CAD / hour **About Us**: A team of 750+ employees are the backbone of Elite Residential and we proudly collaborate as a family with sites the across GTA to deliver superior and...
-
Dispatcher - Scarborough
2 weeks ago
Greater Toronto Area, Canada OMS Royal Drugs Full timeOur Mission: Ontario Medical Supply is a Leading Distributor of medical equipment, supplies, and services for healthcare organizations and home healthcare clients across Ontario. Specializing in long term care, assisted living, retirement and home health care. Ontario Medical Supply is partnered for success with Royal Drugs. Royal Drugs is a healthcare...
-
Emergency Dispatcher
4 weeks ago
Toronto, Canada Infotek Consulting Services Inc. Full timeInfotek Consulting is searching for a distacher to work in a contact/call centre environment - this role is 100% nsite in downtown Toronto The Physical Security – Incident Reporting Centre Specialist is responsible for satisfying the safety and security needs of the bank for the protection of employees, visitors, vendors, and assets as required. This...
-
Security Dispatch Supervisor
7 months ago
Toronto, Canada Elite Residential Concierge Services Inc. Full time**Schedule / Shift Timings** Tuesday to Saturday - Swing Shift Tuesday to Thursday 12:00am to 08:00am - Friday 04:00pm to 12:00am - Saturday 12:00pm to 12:00am **Pay Rate**: $20 CAD / hour **About Us**: A team of 850+ employees are the backbone of Elite Residential and we proudly collaborate as a family with sites the across GTA to deliver superior and...